Quality Assurance Project Management

Beth W. Vinson

*** **** ****** ● Norfolk, VA ****2 ● 757-***-**** (c)

*******@*******.*** ● Current Clearance: Secret

MANAGEMENT/QUALITY ASSURANCE/STRATEGIC COMMUNICATION AREAS OF EXPERTISE

Project Management: Project Management Tools including Agile Methodologies and Risk Management Techniques; VersionOne and Jira for agile tracking; Business Analysis; Requirements Gathering and Processing; Change Control Processes; Program Performance Metrics Tracking; Asset Management; Cross-functional Teams; Stakeholder Engagement Techniques, Supervised Remote Developers, Hiring and Onboarding Skills Quality Assurance: ISO 9001 Compliance Procedures; Quality Control Processes and QA Testing Frameworks; CMMI Certified Associate; Process Documentation Standards; IA Requirements and Certification; Automated Testing Tools; Test Plan Development; Continuous Improvement Practices; SDLC Processes, Tracking KPIs Software Development: HTML/CSS/JavaScript; GitHub for version control; SDLC Processes; Adobe Creative Suite for design projects; MS Project; CI/CD tools to enhance deployment efficiency; Software Integration Testing; VersionOne for tracking tasks; Extensive SaaS experience

Digital Marketing: Internet Marketing Strategies & Tools; Website Development Platforms & Frameworks; SEO Techniques; Social Media Advertising Platforms to optimize reach; A/B Testing Strategies PROFESSIONAL EXPERIENCE

Feb 2018 – Aug 2024 EMPRISE CORPORATION, CHESAPEAKE, VA Agile Project Manager

● Drove ship readiness and operational efficiency for the Military Sealift Command (MSC) by leading cross- functional teams and implementing process improvements that reduced vessel downtime by 15%

● Standardized the collection and documentation of client requirements, decreasing rework loops by 25% and improving project team understanding of expectations on enterprise-level projects

● Steered project releases for Military Sealift Command, preemptively mitigating 15+ risks through detailed contingency planning and course-correcting deviations, delivering all projects 2 weeks ahead of schedule

● Guided project teams through intricate technical obstacles using conflict resolution methodologies, curtailing project setbacks by 15% and elevating team collaboration assessments by 20%

● Orchestrated project activities across cross-functional teams, achieving 100% alignment with Military Sealift Command program objectives, resulting in zero critical audit findings and enhanced operational efficiency across all project releases

● Instituted a real-time performance tracking system and risk management protocol, directly leading to the identification of 10+ critical defects to fix the most significant causes of crashes

● Championed program adaptations to accommodate three significant revisions in ISO 9001 standards, ensuring unwavering quality management; secured certification renewal with zero major non-conformities

● Overhauled the existing change request framework to align with ISO 9001 standards, shrinking the project approval lifecycle by 25% and eliminating audit failures; boosted stakeholder satisfaction

● Facilitated open dialogue between stakeholders and the project team, resolving 95% of conflicts within one week, resulting in smoother project execution and stronger stakeholder relationships

● Presented stakeholder insights during project steering committee meetings, driving crucial decisions which resulted in 10% better project outcomes and strengthened collaborative relationships across all project teams

● Created new testing methods that increased the output of new code by 35% and eliminated a significant bottleneck

● Presented insights from program dashboards to stakeholders, driving crucial decisions to resolve the three most significant causes of project delays and improved team morale scores by 20%

● Documented and disseminated 50+ best practices across cross-functional teams, cultivating a knowledge- sharing culture, which decreased problem resolution time by 15% and enhanced overall project quality

● Facilitated cross-functional collaboration, resolving 80% of development team conflicts within one week and fostering a culture of open communication and continuous improvement throughout the project lifecycle

● Educated stakeholders on end-to-end VersionOne navigation, pinpointing how development epics advanced to production, which yielded insights to resolve the three most common crash sources and fortified product resilience

● Modernized development workflow standards with 25+ developers, resulting in 20% fewer production defects and a 15% boost in code reliability by implementing a code review and training regime Process Documentation Manager

• Pioneered a centralized repository for over 75 process documents related to software development, marine engineering, and quality assurance, becoming the first process documentation manager in the company's history

• Launched a company-wide documentation initiative by building department-specific templates; created consistent, accessible resources, thereby decreasing the risk of non-compliance by 20% for CMMC certification

• Transformed documentation practices through a comprehensive revision of 200+ process documents, ensuring ISO:9001 compliance and minimizing non-compliance penalties for the entire company

• Collaborated with the IT department to implement a centralized documentation repository, streamlining content updates and reducing the time spent searching for information by 30 minutes per employee weekly Feb 2016 – Feb 2018 MBN CONSULTING, INC., NORFOLK, VA President/CEO

• Configured 20+ automated email sequences in AWeber using Facebook Ad leads, achieving a 30% conversion rate from lead magnet downloads to initial sales calls booked weekly

• Drove a shift towards data-driven decision-making in product branding, analyzing customer feedback to optimize marketing campaigns and achieve a 25% improvement in customer engagement metrics across all social media platforms

• Structured an Agile framework for advertising projects, emphasizing iterative risk assessment, incorporating budget limitations, content compliance, and target market suitability, promoting transparency that led to a 15% faster campaign launch

• Revitalized customer relationship management system by migrating data and onboarding users, resulting in daily active users of 50 with 99% user adoption within the first month of launch

• Transformed advertising regulatory review processes by introducing an updated risk evaluation matrix, leading to the resolution of three compliance issues and a 40% improvement in efficiency

• Bolstered online presence for clients through SEO optimization and strategic content creation, driving a 40% surge in website traffic and enhancing brand visibility among target demographics Sep 2015 – Feb 2016 LATITUDE/PROGENY, PORTSMOUTH, VA Project Manager

• Established a unified team across departments to prioritize application improvements, which led to the seamless integration of 5 new features each quarter, enhancing user engagement, and reducing support tickets by 22%

• Directed daily operations for software development, testing, and delivery, recommending schedule adjustments and resource allocations that optimized project timelines by 10 days per quarter

• Defined key performance indicators (KPIs) for project milestones and tracked data, which informed management reviews on project status and optimized resource allocation, reducing delays by 15%

• Instituted version control systems and standardized SDLC protocols across development cycles, minimizing errors by 15% and enabling seamless collaboration for a team of 12 onsite developers

• Deployed centralized code repository with branching strategies, resulting in a 40% reduction in code integration errors and accelerated software release cycles by two weeks

• Coordinated daily tasks and performance goals for 12 onsite developers, implementing agile methodologies, resulting in consistent on-time project delivery and an improvement to team morale scores of 10% Aug 2011 – May 2015 VALKYRIE ENTERPRISES, INC., VIRGINIA BEACH, VA Quality Assurance Manager

• Audited courseware for the US Navy Code 942 and the Philippines Coast Guard, enforcing rigorous quality standards and compliance, impacting the training of over 5,000 naval personnel

• Authored detailed Instructional Systems Design (ISD) guidelines, equipping 50+ curriculum developers and diminishing rework by 30%, while adhering to US Navy educational requirements

• Revamped the hiring process for curriculum developers, introducing performance-based assessments that resulted in 40% higher scores on initial quality assurance evaluations

• Cultivated QA infrastructure across 35+ specialists' workflows and implemented standardized Gold Standard checklists, increasing team efficiency by 20% and reducing errors reported by 15%

• Orchestrated comprehensive support for government clients, streamlining document workflows and achieving a 99% personal best in customer satisfaction scores, exceeding team average by 15%, and boosting client retention

• Rated highest in QA excellence among competing companies for reviewing and submitting error-free documents

Program Manager

• Guided 69+ critical initiatives across OPNAV, Fleet, and TYCOM; identified and cleared five key cross-project dependencies, slashing average maintenance downtime by 20% across affected projects

• Spearheaded a cross-functional team that implemented 12 process improvements in five strategic areas, boosting team morale by 40% through recognition of individual contributions

• Unified stakeholders across 69+ critical initiatives within OPNAV, Fleet, and TYCOM, resolving five cross- project dependencies, accelerating lifecycle maintenance timelines by two months

• Developed and maintained a Program-level implementation plan combining projects, resources, timelines, monitoring, and control of sixty-nine critical initiatives with oversight of reporting to Flag and execution of each initiative through completion

July 2010 – May 2011 SPECIALTY SYSTEMS, INC., NORFOLK, VA Project Manager

• Managed the development of an Integrated Inventory Tool Control System (ITCS) for the Voyage Repair Team, FRCMA, US Navy

• Used both Agile and Waterfall methods to deliver a ground-floor, turn-key solution for hardware, software, database, and scanner identification technology to track 100k-plus inventory items

• Project included services to study, identify, define, and develop tool management capabilities software to meet client objectives and requirements.

• Cost reduction of Aircraft Launch and Recovery Equipment (ALRE) for maintenance/repair/rework/overhaul operations, increased Fleet safety, work efficiency, and improvement of the availability of ALRE in support of the Fleet’s mission

• Tracked task execution, requirements compliance, documentation efforts, and execution of the Tool Control System for the Client

• Improved tool control, management, and tracking within the Norfolk, VA, and Mayport, FL Voyage Repair Team organizations within the Fleet Readiness Center Mid-Atlantic (FRCMA) by 48%

• Developed all interface requirements, specifications, bar-coding systems, “Smart” tool cabinets, scanner capability, RFID tagging, and other technology, eventually integrated into the software development, on-site database, and various related hardware items

• Management of 6 team members

February 2009 – July 2010 TRUESTONE, LLC, SUFFOLK, VA Project Manager

• Developed and executed a vessel tracking application for the US Coast Guard and provided solutions for designing, implementing, and supporting the Web Enabled Common Operating Picture Web Application

(WebCOP)

• Updated/maintained documentation for software and database installation and testing, and maintained work schedule Project Sheets for all levels of application development

• Tracked system-related trouble calls and resolutions using the help desk tracking system

• Assisted with system testing and evaluation on all software, hardware, and database-related changes

• Provided expertise in GUI design, development, and usability, and developed state-of-the-art graphical user interfaces with GIS overlays and graphics integration using Photoshop and Web Expressions

• Developed graphical icons, visual indicators, and site navigation graphical elements

• Provided user interface subject matter expertise and engineering support to functional development personnel

• Management of 16 development and production individuals October 2002 – January 2009 L-3 COMM/AMSEC/NETWARCOM, VIRGINIA BEACH, VA Strategic Communications Manager

• Determined project scope and specifications, identified a need, and provided a web-based solution for the Command

• Assisted in the analysis, design, programming, prototyping, testing, documentation, and implementation of new computer applications and/or changes and releases of existing applications, including implementation of SharePoint 2003-2007 for use as a collaboration tool and directorate-specific application within the C4ISR environment

• Directorate Information Management Officer (DIMO) for NNFE, FORCEnet, and N9

• Oversight of location, operability, software installs, and troubleshooting for all computers and peripherals within the stated Directorates

• Assisted in the analysis, design, and implementation of a new SharePoint application with existing application changes, including version control and archiving, backup, and disaster recovery

• Developed layout of Directorate usage with SharePoint 2003-2007 and helped train end-users on the portal and established content page managers, increasing usage by 35% overall

• Provided marketing materials for in-house and external use in addition to management of designated conferences, including manning and setting up of booths for promotional materials

• Developed, designed, implemented, and supported solutions for FORCEnet, Trident Warrior, Joint Forces Best Practices, and Naval Network Warfare Command public websites EDUCATION

Bachelor of Science, Business Management, with Corporate and Marketing Focus Western Carolina University, Cullowhee, NC - 1984-1996 AWARDS AND HONORS

• Published Author, “The First of Forever,” – Oct 2022

• Published Author, “From Metal to Flesh,” – Nov 2019

• Nominated by ACHI Magazine for Woman on the Rise and Entrepreneur of the Year – Jun 2015

• Published Author, ”To Hell and Beyond,” – Nov 2008

• Letter of Commendation, DON CIO Terry Halvorsen, NETWARCOM – Sep 2008

• Letter of Commendation, CAPT Rick Simon, NETWARCOM – Mar 2007

• Certificate of Appreciation - VADM James McArthur - NETWARCOM – May 2006

• Certificate of Appreciation, Lt Gen James F. Amos, Marine Corps Combat Development Command – Oct 2006

• Certificate of Appreciation-Exemplary Service and Dedication, Commanding General Task Force Eagle MND_N

– SFOR 11, Bosnia-Herzegovina – Aug 2002

• Certificate of Appreciation, Commanding General, Task Force Eagle MND_N – SFOR 11, Bosnia-Herzegovina

– Dec 2001

• Certificate of Appreciation-Outstanding Service and Support, ACE Chief and G2 Col, Analysis and Control Element – Task Force Eagle MND_N SFOR 10, Bosnia-Herzegovina – Dec 2001

• US ARMY O-6 level while in Bosnia

COMPUTER SKILLS

Microsoft Suites, MS SharePoint 2013, VersionOne, GitHub, Google Docs, MS Project, MS Teams, Visio, Adobe Suite CS5 Graphic Software, Web Programming Languages and Software, Jira, Confluence, Peripherals PROFESSIONAL ASSOCIATIONS

Board of Directors – LZ Grace – Special Warfare Retreat NAPW – National Association of Professional Women – Norfolk Area Chapter WID – Women in Defense – Hampton Roads Chapter

CPAAAN – Citizens Police Academy Alumni Association of Norfolk Military Writers Society of America, Member

American Authors Association, Member

Hampton Roads Writers Association Member

AFCEA – Hampton Roads Chapter

WIPP – Women Impacting Public Policy

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