Support Specialist Client
Resume:
Linda Jones
Atlanta, GA *****
**********@*****.***
Work Experience
Client Support Specialist
Georgia Department of Community Affairs (DCA) Georgia Rental Assistance Program (GRA), - Atlanta, GA
February 2022 to Present
• Proven track record of communicating resources, steps, and identifying escalations
• Familiarity with DNS records, domain registration, site launches, software, and hardware
• Excellent interpersonal/customer relations skills; clear and concise verbal and written communicator with the ability to effectively prevent or mediate conflict
• Demonstrated organizational and time management skills with the ability to prioritize and manage many support channels at the same time
• Understanding that we need to be available on weekends and after-hours and willingness to flex your work week accordingly. You will be working in a dedicated customer team requiring round-the-clock escalation support response readiness.
• Proven track record of recreating problems, troubleshooting, and identifying technical escalations
• Strong team-player with the ability to work in a fast paced, changing environment
• Self-motivated with the ability to take initiative and use independent judgment
• Experience with Salesforce, Zendesk, Intercom, or other help desk software Customer Success Specialist
Source point mortgage - Atlanta, GA
March 2020 to January 2022
• Main point of contact providing day-to-day support for Imagen’s clients
• Triage calls and chat messages from multiple facilities to support clinicians and customers with various application processes
• Monitor clinical systems to ensure the operation is achieving its targets
• Ensure that all calls, issues, and tasks are tracked in our systems and driven to resolution
• Respond in real-time to support issues, resolve basic issues and escalate as needed
• Develop application expertise as required to provide support to physicians, clinical staff, and support staff in the efficient use of Imagen applications and workflows
• Identify eligible patients for our programs using customer EMR (Electronic Medical Records) systems
• Reach out to patients and schedule patient appointments per program guidelines
• Input data into customer EMR (Electronic Medical Records) systems Claim Associate
Citizen’s bank - Atlanta, GA
January 2016 to February 2020
• Guide our customers from the First Notice of Loss through the resolution of their claim
• Confirm coverage and monitor repairs of low-complexity claims
• Maintain a general understanding of claims resolution procedures and timeframes
• Address customer complaints, provide appropriate solutions and alternatives, and follow up to ensure the resolution of claims issues
• Fanatically monitor and manage incoming and outgoing customer interactions via email, chat, and phone
• Contribute to process and product information in the team's Knowledge Base
• Identify and assess customers’ needs through relatively unstructured interaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Keep records of customer interactions and file documents
• Deliver promise to our customers by actually solving their problems (also paying attention to a few service level guidelines and policies)
• Keep records of customer interactions and file documents. Education
Bachelor of Science in Health & Safety
Delta State University
Skills
• Lending & Underwriting Guidelines
• Credit-to-income analysis
• Great Communication Skill
• collateral
• Compliance Assurance and Internal Audit
• Word
• Excel
• Perform underwriting decisions based on income (W2 wage earner, self-employed, sole proprietor, partnerships, S-Corp, Corporation, non-taxable income)
• Look over all mortgage items and conditions that borrowers provide to make sure that pertinent information is required to approve and meet necessary guidelines utilizing internal and external policies and procedures
• assets
• title
• Extensive Income calculation skills (W2, self-employment, rental income, etc.)
• Strong working knowledge of LOS Systems Encompass
• Banking/Cash-Flow
• Microsoft PowerPoint
• Calculate income and assets accurately and require sufficient documentation to support findings and decision
• Debt-to-Income Ratio (DTI)
• Experience with DU & LP
• Conventional Confirming Loan
• Proficient computer skills, including Microsoft Office.
• Outlook
• Credit and income analysis
• Ability to make decisions under pressure while adhering to underwriting guidelines
• Extensive Knowledge of FNMA & FHLMC Guidelines
• Strong organizational, prioritization, and time management skills while maintaining quality loan deliveries.
• Risk Assessment
• Fannie Mae & Freddie Mac Guidelines
• Maintained mortgage program compliance with FNMA & FHLMC
• Fair Housing Regulations
• risk.
• credit
• amp.
Contact this candidate