Supply Chain Business Analyst
Resume:
Technical Skills:
Data & Financial Analysis, Grants Management, Account Payables & Auditing, Budget Marketing & Sales, Client Liaison, Customer Service Support, Administrative skills, Strategic Planning, Database Configuration, Ad Hoc & SQL Reporting, Database Administrator, Contracts Administrator, Business Analyst, Manager, Application support specialist, Supply Chain Management, Technical application lead, Grants Administrator, Financial Officer, Windows, Oracle, Access, Word, Outlook, PowerPoint, Excel, GEMS, SIMMS, JIRA, SQL, Logi Info Studio, Remedy, GIFTS, SharePoint, AKO database, LMS database, Oracle OBIEE, Oracle Hyperion, Qlik Sense analytics, MS Windows Data Warehouse, Helpdesk Support, ETL, Data Governance, TSQL, Software Implementation Consultant, Data Migration, CMDB, ServiceNow, Certified ScrumMaster® (CSM®), Water fall, Agile, Oracle Commerce Cloud, Tableau, CyberSource, Vertex, Data Governance, Master Data Management Enterprise, Scaled Agile, Confluence, Implementation & Deployment Manager, QA Tester, C360, MuleSoft, CPQ, P360, LMS, Angular, TFS, Azure Devops, SAP, GEN AI, AI Chatbot, Supply Chain, Forecasting, Pharmaceutical (Pipeline & on market), Slate, Power BI, Kneat,
PROFESSIONAL EXPERIENCE:
AbbVie - Senior Business System Analyst/ Product Owner (contractor)
(09/2024 -Present)
Primary role of overseeing and driving requirements, business vision and business priorities for BTS commercial projects across AbbVie
Conceptualize and build new innovative business applications which support the sales & forecasting teams under the BTS commercial department
Broad range of knowledge on how to write & organization Epics, Features & stories across all projects with very quick turnaround time
Good communicator that provides transparency by raising risks, dependencies & progress status, when working with my counterparts from different workstreams
Create MVP roadmap, prioritization and liaison between IT and business stakeholders to shape project deliverables
Oversaw 5 different application products and managed 2 development teams (around 30-40 offshore staff members), working in an SAFE agile environment
Overseeing Incident & Change management process for the products under my portfolio by utilizing ServiceNow & KNEAT application
Collaborating with other departments leads, discussing and implement enterprise level best practice across AbbVie tailored to product management & design framework
Facilitated working session & workshops across the organization on new applications to help influence what technology should be prioritized in the future
Help architect & implement complex security matrixes depending on the role and therapeutic area that will be using the applications that we build at AbbVie
Incorporate agile best practices agile framework so the team can become empowered and meet their sprint & quarterly PI commitments
Deloitte - Business System Analyst/ Product Owner
(03/2021 -06/2024)
Primary role of overseeing and driving requirements, business vision and business priorities for financial projects across all departments at Deloitte
Conceptualize and build new innovative business applications that are aimed to be sold to enterprise organizations
A subject matter expert for cloud implementation solutions that acts as a sales principle when sales team are negotiating the final SOW
Product Manager that helps oversee and train other product owners across our different application technology initiatives
Been successful creating new creative processes across teams when working in an agile framework to more efficiently meet quarterly commitments to the business
Collaborate & partner closely with design leads to help conceptualize protypes, but also leverage mockups to drive requirements gathering with the business
Create roadmap, prioritization and liaison between IT and business stakeholders to shape project deliverables
Good communicator that provides transparency by raising risks, dependencies & progress status, when working with my counterparts from different workstreams
Lead effort from product management team to identify & leverage existing technology across Deloitte when building new application build to cut development efforts
Oversaw 8 different application products and managed 5 development teams (around 50-60 staff members), working in an SAFE agile environment
Broad range of knowledge on how to write & organization Epics, Features & stories across all projects with very quick turnaround time
Facilitated working session & workshops across the organization for new applications or what new technology the organization would benefit from in the future
Manager overseeing Incident & Change management for the products under my portfolio by utilizing ServiceNow (CMDB, ITSM & ITOM)
Incorporating complex cloud solutions by leverage (machine learning, AI bots & Gen AI) to enhance the user experience by decreasing manual tasks across a variety of our applications
SME on building customer applications tool which focus on supply chain, sales & forecasting
Incorporate agile best practices agile framework so the team can become empowered and meet their sprint & quarterly PI commitments
Steel Dynamics - Lead Scrum Master /Agile Coach / Product Owner
(03/2020 -03/2021)
Conceptualize and implemented Agile scrum framework across the entire organization with a customized solution
Primary role of overseeing and driving requirements, business vision and business priorities for financial projects across all departments
Facilitated training sessions & workshops across the organization for all 3 role (product owner, scrum master & developer)
Create MVP roadmap, prioritization and liaison between IT and business stakeholders to shape project deliverables
Good communicator that provides transparency by raising risks, dependencies & progress status, when working with my counterparts from different workstreams
Define and develop a variety process flows which align to agile best practices
Manager overseeing Incident & Change management for the products under my portfolio utilizing ServiceNow (CMDB, ITSM & ITOM)
Lead effort from product management team to identify & leverage existing technology across Deloitte when building new application build to cut development efforts
Implemented custom ERP cloud solutions for sales, finance & transportation where a variety of AI technology was incorporated within accompanied applications
SME on building customer applications tool which focus on supply chain, sales & forecasting
Incorporate agile best practices agile framework so the team can become empowered and meet their sprint & quarterly PI commitments
Motorola Solutions - IT Dev Ops Lead/ Scrum Master
(08/2018 -02/2020)
Primary role of overseeing operations across 9 different platforms and driving requirements, business vision and business priorities for ecommerce projects across all departments (finance, payment process, user experience for (guest, B2C & B2B Customers)
Manager overseeing Incident & Change management for the products under my portfolio utilizing ServiceNow (CMDB, ITSM & ITOM)
Create processes to enhance and improve the overall data governance focused primarily within ServiceNow
Review DB/Server/Infrastructure to Application relationships regarding utilization and recommending where costs can be saved by consolidating application resources
Responsible for ensuring that deployments are implemented and signed off on from dev, SIT, UAT and production environments. (UAT validation, release management & change management process owner)
Create MVP roadmap, KPI’s prioritization and liaison between IT and business stakeholders to shape project deliverables
Good communicator that provides transparency by raising risks, dependencies & progress status, when working with my counterparts from different workstreams
Outline and create Epics which are committed for the quarter which we break down in smaller user stories to achieve the large enhancement requests in confluence and Jira
Facilitated working session & workshops across the organization on new applications to help influence what technology should be prioritized in the future
Implement best practices across my development teams aligning to SAFE scrum methodology
Consult on solutioning cloud implementation for integration with 3rd vendor applications for the Oracle ecommerce platform
Incorporating complex cloud solutions by leverage (machine learning, AI bots & Gen AI) to enhance the user experience by decreasing manual tasks across a variety of our applications
Aon (Contractor) - Technical Business Analyst / ServiceNow Request Queue Manager
12/2017-08/2018
Primary role of overseeing and driving requirements, business vision and business priorities for financial projects across all departments for ServiceNow (ITOM, ITSM, CMDB, Event Management )
CMDB Support Manager Handle all incident, problem, change & service/task requests that are submitted within ServiceNow. I currently complete approximately 150 service requests a month.
Assist with 3rd party vendors integration aligning with ETL standards to ensure data integrity across all configuration items within ServiceNow
Create new innovative workflows, processes and streamlining all aspects relating to requests.
Create training tutorials and documentation for external/internal use. Also provide overview analytics, dashboards and custom forms which users can submit their service requests
Product Manager that helps oversee and train other product owners across our different application technology initiatives
Good communicator that provides transparency by raising risks, dependencies & progress status, when working with my counterparts from different workstreams
Lead effort from product management team to identify & leverage existing technology across AON which could be implemented in ServiceNow to help end users utilize this application tool
Create Epics & Stories which will be coordinated with technical leads, Development, and business teams to ensure changes are delivered by the decided deadlines
Ensuring systems follow compliance standards according to audit guidelines across Data Governance best practices (SOX, HIPPA etc)
Facilitated working session & workshops across the organization on new ServiceNow enhancements and also share business vison for upcoming releases
Scrum master / Product Owner managing 4 development teams (around 25-30 staff members), working in an SAFE agile environment
Meridian (Implementation Consultant & Product Owner)
10/2014- 09/2017
Use Logi application to create a local connection to client Oracle database for QA testing and creating new reports. Involved in helping assist with the Oracle database for a Homeland Security contract that I am assigned to.
Experience with using tableau application within as our primary visualization tool for reporting
Consultant providing SQL Ad Hoc support for staff and clients specifically focused on reporting and how it pertains to their LMS database system. Lead Liaison between PM’s/Developers and our clients regarding SQL reporting.
Assist with forecasting billable hours tied to ad hoc reporting & strategic planning for multiple projects.
Create & provide detailed documentation and training tutorials for Ad Hoc Reporting & SQL for internal staff
Ad hoc application specialist that provides documentation and technical assistance for both government and commercial clients. I also assist with resolving system issues through our ticketing system Jira.
Help assist implementation team with PMO’s, data migrations, requirements gathering, creating data modelling/workflows for commercial & government projects.
Was contracted out to DHS – ICE as a program analyst / information technology specialist to help support 60,000 end users pertaining to any data related task like reporting, migration, data modeling etc.
Scrum master for the team which had to work in an Agile/Waterfall environment with Jira
Had to manage request queues and create metrics and KPI’s for tracking progress
Collaborate with product owners to enhance user experience from navigating the site to improving process
Act as a subject matter expert for applications tied to our LMS custom built systems and especially when it comes to intergrading different software tied to payment procurement applications depending on customer’s platform
Help outline process and enhancements to improve the overall data governance focused primarily within different systems which are integrated with our custom-built cloud LMS platforms for different clients.
Ensuring standards and compliance are intact with audit guidelines when overseeing the data governance within the systems I had to work within.
Work with large sets of data and outline how we ensure the sensitive data is protected and follow MDM guidelines.
Work alongside data management team to put in place policies to secure sensitive data and outline procedures for how and when data can be shared. Follow EU and global guidelines which are vital.
Support Master Data Management team in protecting and handling large scale of data records which contain personal, financial, and sensitive information
Work alongside MDM team and ensure federal policies are followed when it comes to protecting sensitive information
Follow PII, PIV government information guidelines
Involved in the process of managing the sprints and overseeing development cycle from dev through implementation in production.
Outline and create Epics which are committed for the quarter which we break down in smaller user stories to achieve the large enhancement requests in confluence and Jira.
Validating and signing off on tickets which development & QA team have passed during user testing prior to each release
Manage and oversee overall scope for each sprint which is committed together with the development team
Prioritizes and has ownership for the committed epics and stories which are shared with stakeholders and partners each quarter
Expertise in the overall end to end process for application which are interacting on our main LMS software platform, which is necessary to identify dependencies, triage and create strong user stories
Involved through the entire software lifecycle from inception to the go live date with our client
Responsible for validating and ensuring components are tested thoroughly and then signed off on for each phase of testing validation
Responsible for ensuring that deployments are implemented and signed off on from dev, SIT, UAT and production environments. Ensuring all necessary documents, validation approvals and change request approvals
TFK (Campaign for Tobacco Free Kids) Grants Financial Analyst
05/2012 – 10/2014
Creating & Implementing Grants Management procedures and policies
Monitored and maintained the Oracle Micro Edge, which includes creating reports, dashboards, data trends & financial analysis to be shared with stakeholders and leadership.
SQL/Ad Hoc Reporting & Data Analysis
Maintain AWS DB which contained our international grants data which was configured with multiple 3rd party vendors.
Monitoring a 25 million-dollar Grants Budget & all accounting/auditing needs for the department
Review/Approve grant proposals & Oversee between 80 and 160 grant projects annually
Run Monthly, Quarterly & Annual reports for all respective funders
Provide technical & grants management assistance for grantees
Assigned a small portfolio of 10 projects as a financial compliance officer
Outline and create Epics which are committed for the quarter which we break down in smaller user stories to achieve the large enhancement requests in confluence and Jira.
Validating and sign off on tickets which development & QA team have passed during UAT prior to each release
Manage and oversee overall scope for each sprint which is committed together with the development team
Prioritize committed epics and stories which are shared with stakeholders and partners each quarter
Expertise in the overall end to end process for application which are interacting on our main software platform, which is necessary to identify dependencies, triage and create strong user stories
Cherokee Nation - Grants Budget Analyst (Contract)
11/2011-12/2011
Supporting senior level staff members, facilitate meetings, provide technical support for grantees
Monitoring Grants activity for all ETA grants projects and flagging any financial discrepancies
Ensure that Success Stories were vetted before being sent off to appropriate offices or individuals
Analyze financial grants progress on the state and regional level. Provide trends analysis for senior staff to help determine which ETA programs to renew.
SBWorx - Survey Data Analyst (Under Contract)
10/2010-02/2011
Compile data and provide analysis of all Classroom XXI equipment for the Army/Navy
Tracked specific statistical details and helped manage the database and performed A testing and validation configuration of scripts for a tracking software
Communicated between the different departments and Army bases around the country
Installed a tracking software script on the Oracle based networks while on base.
Documented a detailed logbook on all tasks that were performed on the base.
Analyzed different trends with charts, diagrams and excel spreadsheets using Microsoft Excel
PWS
04/ 2009 – 10/ 2010
Marketing Assistant
Trained and helped expand the department from a staff of 10 to 80 people
Strategic marketing forecasting, & sales planning
Organized all statistical data analysis as an Office Manager
Education: Bolandskolan 2001/2004 (High School Diploma)
College of Charleston (no degree, but completed 2 years of college)
Certification: Scrum certified as scrum master
Contact this candidate