Customer Service Front Desk

Alexus Johnson

Missouri City, TX ***** US

Contact: 832-***-**** / **************@*****.***

Professional Summary

● Critical thinking ability, problem-solving, ability to plan and organize activities, and to provide excellent customer service.

● Highly organized when it comes to administrative functions, team leadership, and facility services coordination.

● Interactive with customers and always maintaining a positive and upbeat attitude.

● Recognized for outstanding interpersonal, client, and professional communication skills in the expertise.

● Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the business.

● Organized and enthusiastic, with experience processing payments accurately and ensuring high levels of customer satisfaction in all interactions.

● Bringing strong money handling, restocking, and customer service skills, as well as a dedicated nature and expertise in balancing the needs of the store, customers, and associates.

● Sales professional with experience tracking and following up on hot leads, managing accounts, and developing long-term customer relationships. Skills

-Payment processing -Office management

-Inventory management -Customer-service oriented

-Multi-tasking ability -Effective leader

-Product knowledge -Reporting

-Team Leadership -Office administration

-Stock management -Scheduling

-Communication skills -File management

-Time management strength -Telephone etiquette

-Store opening/closing procedures -Team management Education

Spring 2024

Houston Community College, Missouri City - AA, Business Spring 2023

Houston Community College, Missouri City - AA, Liberal Arts & Humanities

(dual credit)

Spring 2023

Thurgood Marshall High School, Missouri City

2

Work History

March 2023 - PRESENT

Aqua Tots Swim Schools, Missouri City - Front Desk Receptionist, Office Manager

● Greet all customers with a friendly greeting, answer general questions, gather information about the nature of their visit

● Provide guests with appointment information updates and rescheduling.

● Answer the phone, complete paperwork, and process credit card transactions.

● Schedule and confirm appointments and meetings.

● Interact with organizational staff, clients, parents, children, and visitors on a daily basis.

● Make appointments and keep track of them on a calendar.

● Assist customers in emergency situations with care, whether over the phone or in person.

● Establish and develop a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.

● Set up efficient workflow processes, tracked daily productivity, and made changes to improve the overall effectiveness of personnel and activities.

● Use motivational and analytical strategies to assist employees with day-to-day work and complex problems.

February 2024 - Present

H-E-B, Sugarland - Curbside Shopper

● Maintain high customer satisfaction ratings by completing orders quickly and making good selections for customers.

● Greet customers and offer assistance with merchandise selection, accessory selection, and purchase completion.

● Provide knowledgeable, friendly assistance to each customer at every stage of the shopping and purchasing process.

● Greet customers and offer assistance with merchandise selection, accessory selection, and purchase completion.

● Increase productivity by scanning items quickly and completing as many orders as possible per hour.

● Carefully reviewed customer orders to locate desired items and checked the app on a regular basis for any changes.

April 2021 - November 2022

Main Event, Stafford - Front Desk Cashier

● Handled transactions such as checks, cash, credit card purchases, and refunds.

● Restocked, arranged, and organized merchandise in the front lanes to increase product sales.

● Educated customers about promotions to increase sales.

● Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.

● Helped customers by answering their questions and completing their requests.

Contact this candidate