Customer Service Data Entry

L A U R A T O R R E S

CAREER OBJECTIVE

Dedicated and mission-driven professional with 15+ years of experience in non-profit program management, emergency services, and community engagement. Proven track record of leading teams, strengthening community partnerships, and delivering impactful services to low-income families. Seeking a leadership role in the non-profit sector to drive program success, enhance community outreach, and advance organizational goals.

EXPERIENCE

EMERGENCY SERVICES MANAGER

Northern Kentucky Community Action Commission, Georgetown, KY /

Sep 2020 - Present

************@*****.*** 859-***-****

3804 Frankfort Road

Georgetown, KY, 40324

EDUCATION

BLUEGRASS COMMUNITY & TECHNICAL COLLEGE

Lexington, KY

Completed coursework towards

•Responsible for processing transmittals for payment to vendors

•Responsible for building and maintaining rapport with vendors

•Responsible for preparing payment batches from transmittals and ensuring accuracy of the batches before submitting to

Finance for payment processing.

•Assist with tax preparation and agency site management for the VITA Program

•Responsible for managing staff in neighborhood centers

•Responsible for staff training

•Responsible for LIHEAP program compliance

•Responsible for HEA program compliance

Business Mgmt (Apr 2015)

HEARNE HIGH SCHOOL

Hearne, TX

Diploma (1989)

ADDITIONAL SKILLS

CENTER MANAGER

Northern Kentucky Community Action Commission, Georgetown, KY /

Nov 2019 - Present

Client, Speaking Proficient in all Microsoft

applications; which include: Word,

•Oversight of staff, as assigned (SCSEP workers, etc.)

•Ensured all necessary documentation was retrieved from participants needing assistance.

•Prepared applications for participants needing assistance.

•Built and maintained relationships with community agency members.

•Assisted with tax preparation through the VITA Program

Works, Excel, Access, Publisher, Outlook, and PowerPoint

4 years experience working with IRIS and HSFIS Programs

15+ years of customer service and administrative experience.

6+ years of Human

OFFICE MANAGER

Community Action Council, Lexington, KY / Nov 2009 - Nov 2019

•Responsible for providing excellent customer service, and handling customer service issues in a timely, professional manner.

•Answered multi-line phone system.

•Responsible for payroll preparation.

•Responsible for handling lobby flow and activity.

•Responsible for on-time monthly reporting.

•Responsible for translation/interpretation for the Head Start Program as well as any Spanish-speaking participants.

•Responsible for income tax preparation through the VITA Program.

•Responsible for assessing the needs of low -income families &

Resources/Staffing Experience 3 years Dictation Experience

15+ years Administrative Experience, including 3 years legal secretary

4 years Tax Preparation Experience through VITA Program

Administrative, Publisher Bi, Word

Controller, Works Cooking, Payroll Credit, Personnel

Customer relations, Phone

performing client intake.

•Responsible for establishing and maintaining rapport with community resource agencies.

•Responsible for maintaining office coverage.

•Responsible for volunteer placement and management.

•Helped people obtain insurance through the Kentucky Kynect program

•Team lead for Administrative Assistants in the agency

DISPATCHER

United Transportation - Yellow Cab, Lexington, KY / Jul 2014 - Jul 2019

•Responsible for providing excellent customer service, and handling customer service issues in a timely, professional manner.

•Answered multi line phone system.

•Responsible for entering accurate demographic information for drivers.

•Responsible for maintaining professional and courteous manner when talking to unhappy customers.

•Responsible for dispatching all calls from Spanish-speaking callers and interpreting as needed until they reach their

destination.

COLLECTIONS SPECIALIST

Aramark Financial Services, Lexington, KY / Apr 2007 - Jan 2009

•Responsible for providing excellent customer service, and handling customer service issues in a timely, professional manner.

•Responsible for interpreting for Spanish-speaking clients needing assistance, translating forms and signage given to the

community and displayed in the centers.

•Worked on multi line phone system.

•Cross-trained for Wearguard (an Aramark Company) credit and collections.

•Responsible for calling customer with delinquent accounts and collecting their payments.

•Responsible for processing payments.

•Responsible for pulling invoices.

•Responsible for creating spreadsheets.

•Responsible for ordering Proof Of Delivery invoices, if necessary.

•Responsible for submitting adjustments to customer accounts.

•Submitting adjustments for accounts.

•Worked with District Manager to insure customer relations.

•Working with Controller to gain payments towards bringing accounts current.

REFERENCES

References available upon request

system

Clients, Policies

CUSTOMER SERVICE, Rapport

Excellent customer service, Reading

Delivery, Recording Dictaphone, Recruiter DICTATION, Reporting Directing, Safety

Dispatching, Spanish-speaking Drivers, Spanish

English, Spreadsheets Filing, Staffing

Forms, Statistics Government, Supervisory

Human Resources, Tax Preparation

Instruction, Teaching Insurance, Translating Interpretation, Translation LEGAL, Tutoring

Meetings, Typing

All Microsoft, Written communication

Access Excel Office Outlook

PowerPoint

CERTIFICATIONS

CUSTOMER SERVICE (10+ years) DICTATION

LEGAL SECRETARY (2 years) SECRETARY (2 years)

BILINGUAL (1 year)

Dispatch

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