Customer Service Human Resources

Christina Alegria

520-***-**** **********@*****.***

Professional Summary

Goal-oriented professional motivated to achieve demanding targets under tight deadlines. Highly organized, and self-motivated with experience in Administration, Human Resources, and Accounting.

Skills

Microsoft Office/Google Suite

QuickBooks Desktop/Online

Full Cycle Accounting

Bilingual

Full Cycle Recruiting

Flexible & Adaptable

EXPERIENCE

Recruiter, 06/2021 – Current

Hawaiian Airlines – Remote, Tucson, AZ (Engage 2 Excel and LTE)

Oversee full life cycle recruiting for Technical Operations and Supply Chain Management.

Compiles and produces qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.

Delivers exceptional customer service to both hiring managers and candidates for a variety of positions and departments supporting the company.

Attend recruitment events across North America.

Works closely with HR Business Partners and department leaders on recruiting and talent objectives.

Customer Service Associate, 04/2019 to 05/2020

Amazon – Remote, Tucson, AZ

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns in a fast-paced environment via chat, email, and telephone.

Demonstrated conflict resolution, negotiation, and de-escalation skills while maintaining composure in highly escalated situations.

Answered billing questions and processed refunds.

Provided technical support for Prime Video customers which included troubleshooting issues with devices, first-time setup, and billing/subscription inquiries and refunds.

Bookkeeper, 01/2018 to 06/2018

Bookkeeping Insight – Remote, Tucson, AZ

Performed weekly and monthly accounting duties for 25 clients.

Performed AP, AR, and payroll duties.

Maintained bank, vendor, credit card, and merchant account reconciliations.

Account cleanup in QuickBooks/QuickBooks Online

Recruiter – Contract 08/2016 – 11/2019

Reflik

Full life-cycle recruitment across multiple levels utilizing advanced search techniques including searches on LinkedIn, social media, job boards, and employee referrals to uncover high-quality quality underutilized talent pools.

Success in leading effective strategies to improve and create new recruitment pipelines.

Placed candidates at entry level through the executive level in the following industries – Engineering, Health Care, Sales & Marketing, Retail, Legal, Customer Service, Accounting, and Administrative.

Successfully deliver on all deadlines and flawlessly execute in a fast-paced environment.

Effectively source, screen, and, place highly qualified candidates in a high volume, goal-driven environment.

Partnered with clients to determine priority searches/ open positions.

Office Administrator, 08/2015 to 09/2017

Caliber Group – Tucson, AZ

Executive Assistant to owners with both personal and business matters.

Coordinated and executed new hire onboarding, training, and setup.

Processed Accounts Payable/Accounts Receivable, and prepared invoices/purchase orders for billing clients.

Verified salaried and hourly employee timecards to prepare accurate bi-weekly payroll.

Managed and troubleshoot computer software, hardware, and network solutions.

Assisted with coordination and hosting of company events.

Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.

Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs.

Coordinated travel arrangements by booking airfare, hotel, and ground transportation.

Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.

Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Office Administrator/Bookkeeper/Human Resources 12/2007 to 12/2012

Guglielmo & Associates PLLC – Tucson, AZ

Provided administrative support for over 60 employees in 4 states.

Executive Assistant to owners with both personal and business matters.

Manage all Human Resources aspects of all entities and employees.

Full cycle recruiting for all levels of professionals and departments.

Onboarding for all new hires.

Company health and benefits administrator.

Collaborated directly with owners to implement policies and procedures.

A/P, A/R, & Payroll.

Client liaison submitting settlement requests on behalf of debtors.

Audited client trust accounts quarterly.

Lead a team of 3 with posting a high volume of payments, balancing, and submitting deposits to the bank for multiple client trust accounts daily.

Account reconciliations for multiple accounts including several trust accounts.

Owner, 01/2009 to Current

EZ Home Investments, LLC – Tucson, AZ

Manage three properties working directly with tenants to analyze and resolve issues quickly and efficiently.

Rehabbed and flipped one property in 2019 and one in 2020.

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