Payroll Specialist Customer Service
Resume:
REBECCA HARMS
Payroll Professional
PROFILE
A payroll professional with expertise in multi-state, multi-union environments. Experience in full-charge bookkeeping, employee benefits and customer relations.
CONTACT
PHONE:
WEB SITE
www.linkedin.com/in/rebecca-harms-3b6622351
EMAIL:
*******@*****.***
HOBBIES
Reading
Travel
Cooking
Volunteer work
CERTIFICATES
Certified Payroll Professional
1999 - 2014
American Payroll Administration certification.
WORK EXPERIENCE
GXO Enterprise Services, Lead Payroll Specialist formally XPO
2014–2025
Performed inclusive audits to ensure 99% accuracy, compliance, and process efficiency.
Maintained garnishments, tax levies and child support for 46,000 employees.
Oversaw monthly account reconciliation, maintaining accuracy in payroll-related financial records and reporting.
Trained team members, educating employees procedures, and processes.
Developed documentation for all state and federal laws, updating when required.
Created Jiras including update state and federal laws and minimum wage updates.
Customer service through ServiceNow, resolving issues within a 24-hour internal deadline.
Payroll timekeeping audits using Kronos-UKG platform.
Radius Recycling, Payroll Specialist formally Schnitzer Steel
2012–2014
Processed multi-union and high-volume payroll, ensuring compliance with company policies, state and federal regulations.
Administered payroll functions, including new-hires, terminations, manual check processing and audits.
Responsible for escheatment processes, ensuring compliance with unclaimed property laws.
Initially hired though a temporary service in 2011 and transitioned to permanent role in 2012 based on performance and expertise.
Portland Public Schools, Senior Payroll Specialist
2007–2011
Processed multi-union and contract for 10,000 employees, safeguarding accuracy and compliance.
Provided payroll related customer service, addressing inquires, resolving discrepancies.
Conducted payroll audits, identifying and correcting errors to maintain compliance and exactness.
SKILLS
SAP Payroll operating systems.
PeopleSoft Payroll operating systems.
ADP PCPW EV software
Microsoft Excel
Microsoft Teams
Microsoft Word
Jira
Kronos-UKG
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