Business Analyst Salesforce Cpq

Lahari M

Email: *********@*****.***

Mobile: +1-859-***-****

Business Analyst

PROFESSIONAL SUMMARY:

Experienced Business Analyst with over 5 years of expertise, focusing on streamlining operations and analyzing business needs to support the implementation and optimization of solutions. This ensures alignment with business objectives.

Proven ability to collaborate with stakeholders to gather and document business requirements, configuring and maintaining Salesforce CPQ and Mavenlink to meet business objectives and improve system efficiency.

Expertise in providing insights and recommendations to improve system performance within a dynamic environment, collaborating with cross-functional teams to ensure adoption and success of implemented solutions.

Skilled in leading testing, training, and user support initiatives, ensuring seamless adoption and success of Salesforce CPQ and Mavenlink solutions while maintaining detailed project documentation.

Hands-on experience monitoring system integrations and troubleshooting issues as they arise, ensuring the stability and reliability of Salesforce CPQ and Mavenlink environments for optimal performance.

Proficient in utilizing analytical and problem-solving skills to address complex business challenges, providing effective solutions within Salesforce CPQ and Mavenlink to enhance overall system efficiency.

Adept at conducting UAT and collaborating with QA teams to validate system performance, functionality, and usability of Salesforce CPQ and Mavenlink before final deployment in production environments.

Experience working in dynamic and fast-paced settings, managing multiple priorities, and maintaining focus on long-term strategic goals while supporting the implementation of Salesforce CPQ and Mavenlink.

Deep knowledge of system integrations, ensuring complete lifecycle coverage from discovery to solution delivery with high stakeholder satisfaction, particularly within Salesforce CPQ and Mavenlink projects.

Strong analytical thinking and problem-solving skills that allow for quick identification of root causes, designing corrective measures, and implementing sustainable process improvements within Mavenlink.

Exceptional written and verbal communication skills used to convey complex technical concepts to non-technical audiences, create persuasive documentation, and lead productive stakeholder meetings for Salesforce CPQ.

Effective in building wireframes, mockups, and data flow diagrams that visually communicate user journeys and application behavior to developers for accurate implementation within Mavenlink projects.

Developed strong working relationships with technology leads and department managers to champion initiatives that align with strategic objectives and deliver measurable business value through Salesforce CPQ.

Familiar with change management principles and best practices, supporting business transformation through training, stakeholder engagement, and system adoption strategies for Mavenlink implementations.

Supported integration of third-party APIs and cloud-based platforms by gathering technical requirements, creating interface documents, and overseeing testing phases for compatibility and reliability with Salesforce CPQ.

Experience with regulatory compliance, ensuring requirements are built into processes and documentation to meet auditing and legal obligations, particularly within Salesforce CPQ and Mavenlink environments.

Actively participated in backlog grooming sessions and sprint reviews, helping prioritize features based on business value, technical dependencies, and resource availability for Salesforce CPQ implementations.

Developed KPIs and reporting structures that enabled real-time performance tracking across departments, helping leaders make informed decisions based on reliable and timely data from Mavenlink projects.

Assisted with project budgeting and timeline forecasting by estimating effort hours, analyzing resource needs, and aligning milestones with organizational priorities for Salesforce CPQ and Mavenlink initiatives.

Passionate about data-driven decision-making, continuous improvement, and applying technology to streamline workflows and enhance productivity across departments, especially within Salesforce CPQ and Mavenlink.

TECHNICAL SKILLS:

Business Analysis Tools - JIRA, Confluence, MS Visio

Data Visualization & BI - Power BI, Tableau

Documentation & Modeling - BRD, FRD, Use Cases, Wireframes, Mockups, Swimlane Diagrams, Traceability Matrices, Data Flow Diagrams

Methodologies - Agile, Scrum, Waterfall, SDLC

SQL & Data Analysis - SQL (writing and validating queries), A/B Testing, Cohort Analysis

Testing & QA Collaboration - UAT, Test Case Writing, Root Cause Analysis

Compliance & Governance - HIPAA, SOX, Data Governance, Audit Documentation

Reporting & Dashboarding - KPI Design, Dashboards (Power BI, Tableau), Retail Analytics

Communication & Stakeholder Tools - Microsoft Office Suite (assumed), Workshop Facilitation, Training Materials

API & Integration Support - API Documentation Review, Third-Party Integration Support

CRM & Project Management Platforms - Salesforce CPQ, Mavenlink

PROFESSIONAL EXPERIENCE:

Johnson & Johnson May 2023 – Present

Business Analyst

Responsibilities:

Collaborated with stakeholders to gather and document business requirements related to service side of the business, focusing on streamlining operations and improving system efficiency for Mavenlink implementation.

Analyzed current business needs and provided insights and recommendations to improve system performance, supporting the implementation and optimization of Salesforce CPQ solutions within the organization.

Configured and maintained Salesforce CPQ to meet business objectives, ensuring alignment with stakeholder expectations and supporting the desired business outcomes effectively across various departments.

Led testing, training, and user support initiatives to ensure adoption and success of Mavenlink and Salesforce CPQ solutions, creating job aids and FAQs to improve system usage post-deployment.

Monitored system integrations and troubleshoot issues as they arose, liaising between IT support and end users to document system issues and monitor ticket resolution progress for Mavenlink.

Utilized excellent analytical and problem-solving skills to identify inefficiencies and opportunities for automation, standardization, and scalability improvements within the existing retail business processes.

Managed multiple priorities in a dynamic environment, actively participating in daily Scrum meetings to clarify requirements, update task progress, and address blockers to ensure sprint commitments remained on track.

Created detailed workflow diagrams and wireframes using Visio to communicate process changes and proposed system interactions to both business and technical audiences for Salesforce CPQ projects.

Conducted UAT sessions, developing test scenarios and coordinating end-user feedback, leading to a smoother rollout of enhancements to inventory and sales modules within the Salesforce CPQ environment.

Ensemble Health Partners May 2021 – April 2022

Cloud Engineer

Responsibilities:

Collaborated with stakeholders to gather and document business requirements, translating them into scalable GCP-based engineering solutions supporting real-time analytics and operational intelligence initiatives for service side of business.

Provided insights and recommendations to improve system efficiency and performance, aligning technical design recommendations with internal client requirements and existing architecture within the cloud environment.

Designed and implemented cloud infrastructure components using GCP services such as BigQuery, Cloud Storage, Cloud Functions, and IAM policies to ensure secure and optimized data ingestion and processing.

Led testing efforts and provided user support for newly deployed workflows, including documentation of known issues, process handbooks, and quick-start guides for business teams to ensure adoption and success.

Monitored system integrations and troubleshoot issues as they arose, proactively detecting data failures, latency issues, or pipeline degradation using Stackdriver monitoring tools within the GCP environment.

Utilized excellent analytical and problem-solving skills to conduct feasibility studies and gap analyses for feature enhancements, aligning technical design recommendations with internal client requirements.

Managed multiple priorities in a dynamic environment, participating in Agile ceremonies including daily scrums, sprint planning, and retrospectives, supporting backlog grooming and maintaining velocity metrics.

Authored and maintained test plans in collaboration with QA teams to facilitate UAT cycles and validate business functionality during each deployment phase, ensuring system efficiency.

Developed modular Python scripts for data manipulation, batch ingestion, and transformation tasks within GCP workflows, streamlining manual processes and improving scalability for service side of business.

Capital One June 2020 – April 2021

Business Analyst

Responsibilities:

Collaborated with stakeholders to gather and document business requirements, translating them into actionable user stories and solution designs aligned with enterprise objectives and Agile delivery cycles for service side of business.

Provided insights and recommendations to improve system efficiency and performance, conducting cost-benefit analyses and feasibility studies to evaluate proposed features and process improvements.

Created and maintained business documentation such as BRDs, FRDs, use cases, workflows, and traceability matrices to ensure consistent understanding across business, development, QA, and product management teams.

Led comprehensive UAT cycles, authored test scripts, tracked issues, and managed sign-offs, ensuring developed features met business needs, usability expectations, and regulatory constraints for Salesforce CPQ.

Monitored system integrations and troubleshoot issues as they arose, leading root cause analysis and issue triage during incident response, collaborating with technical teams to implement fixes and define preventative measures.

Utilized excellent analytical and problem-solving skills to conduct end-to-end process mapping and gap analysis to identify inefficiencies, define future-state models, and support strategic transformation projects.

Managed multiple priorities in a dynamic environment, facilitating Agile ceremonies including daily stand-ups, backlog refinement, sprint planning, reviews, and retrospectives across distributed scrum teams.

Created interactive Power BI dashboards for tracking KPIs, sprint velocity, compliance metrics, and delivery timelines, enabling data-driven decision-making for senior management and project sponsors.

Authored training guides, knowledge bases, and onboarding materials to support smooth adoption of new platforms, reducing resistance to change and improving user productivity across departments for Mavenlink.

Educational Details:

Master of Science in Computer Science - University of Dayton, Dayton, OH, USA

Bachelor of Technology in Computer Science and Engineering - Lovely Professional University, Punjab, India

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