Administrative Assistant Service Representative

Kalysse Drayton

Houston, US, ***** 832-***-**** ********@*****.***

Professional Summary

Detail-oriented administrative professional with 8+ years of experience in scheduling, records management, and office coordination. Skilled in supporting executives, maintaining confidentiality, and streamlining workflows using tools such as Slack, Teams, and Zoom. Strong communicator with proven ability to balance administrative tasks and client engagement in fast-paced environments.

Employment History

Administrative Assistant – Baxter Funding Academy

Remote Jan 2022 – Present

• Serve as primary point of contact between management and internal/external stakeholders, coordinating meetings and scheduling appointments that successfully converted clients into buyers

• Manage sensitive records and confidential information with discretion, ensuring compliance and confidentiality

• Collaborate with cross-functional teams using Slack, Teams, and Zoom to enhance communication, workflow, and timely correspondence

• Support general office management functions, contributing to streamlined daily operations Part-Time Customer Service Representative – United Airlines Houston, TX Feb 2022 – Mar 2025

• Assisted customers with ticketing, baggage handling, and boarding procedures while adhering to airline regulations

• Delivered prompt resolution of customer concerns, contributing to improved customer satisfaction scores

• Managed high-stress situations with professionalism and patience in a fast-paced environment Front Desk Receptionist – Zoom Eyecare

Houston, TX Oct 2021 – Feb 2022

• Scheduled appointments, maintained patient records, and supported day-to-day office operations

• Assisted with patient intake, screenings, and medical history documentation

• Provided a welcoming front-desk experience to ensure smooth patient visits Part-Time Cashier – Dollar Tree

Houston, TX Apr 2021 – Jan 2022

• Processed payments, balanced cash drawers, and maintained accurate transaction logs

• Supported store organization, inventory tracking, and product restocking

• Assisted customers with inquiries while ensuring an efficient checkout process Cashier – Hitters BBQ & Catering

Houston, TX Feb 2019 – May 2019

• Processed customer transactions with accuracy and efficiency

• Maintained a clean, professional checkout area

• Provided customer support and assisted management as needed Career Growth & Professional Development

Athletic Program Assistant– Houston Baptist University Houston, TX Aug 2019 – Oct 2020

• Maintained athlete health and treatment records for compliance and reporting

• Coordinated communication between medical staff, coaches, parents, and administrators

• Balanced administrative duties with athletic program support and student care Client Engagement Specialist– Model Essence

Houston, TX Jan 2017 – Aug 2019

• Managed financial transactions and maintained accurate sales records

• Built and sustained long-term client relationships through personalized support

• Assisted with promotional campaigns and product information delivery Education

George Bush High School – High School Diploma

Richmond, TX Aug 2015 – Jun 2019

Skills

• Administrative: Appointment Scheduling, Records Management, Data Entry, Typing Proficiency, Office Operations

• Technical Tools: Google Docs, PowerPoint, Excel, Slack, Teams, Zoom

• Communication: Verbal & Written Communication (Expert), Active Listening, Non-Verbal Communication

• Professional Attributes: Confidentiality, Attention to Detail, Patience, Empathy, Self-Control, Team Collaboration

• Business Support: Call Management, Client Relationship Building, Goal Achievement

Contact this candidate