United States Project Management
Resume:
Garland Brown
Coordinator
Gastonia, North Carolina, United States
******************@*****.***
SUMMARY
Meticulous (Job Title) eager to contribute exceptional (Type) and (Type) skills to growth-oriented position at (Company). Skilled at using (Software) to create exceptional communications, presentations and spreadsheets to meet diverse administrative needs. Dedicated to maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities.
WORK EXPERIENCE
April 2007-October 2017
Coordinator
Horizon BCBSNJ
Newark, New Jersey, United States
Researching and dissecting the case files Excellent communicator that collaborates with team members and consults with third party vendors to achieve goals Received and responded to customer requests via letter, email, telephone and in- person approaches.
November 2005-September 2006
Analyst
Verizonwireless
Morristown, New Jersey, United States
Corrected inefficiencies that resulted in large increases in asset utilization Performed revenue recognition audits of (Type) subsidiaries to ensure compliance. Smooth internal and external communication, building and maintaining client relations Maintain quality service by following organizational standards Resolved customer questions and concerns Researched and recommended process improvements designed to mitigate operational and financial risk. On-time deliverables for every project involved
October 2004-October 2005
National Accounts coodinator
Verizonwireless
Morristown, New Jersey, United States
Responded to customer requests via telephone and email and effectively answered questions and inquiries. Supervised and trained new hires on best practices and proper protocols; updated training materials and sales collateral and decreased process gaps. Opened new national account customers across (Number) markets and increased product sales to over $(Number). Assisted (Number) customers in average (Timeframe) by answering questions, responding to inquiries and handling telephone requests. Resolved sales, service and account issues in an efficient manner to maximize customer satisfaction. Answered average of (Number) calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information. Worked diligently to resolve unique and recurring complaints to promote loyalty and enhance operations.
EDUCATION
-2023
Project Management Certification
Avtech Institute of Technology
South Plainfield, New Jersey, United States
Project Management Certification
• Project Management
1994-1997
High School Diploma
Piscataway High School
Piscataway, New Jersey, United States
High School Diploma - 1997
SKILLS
Microsoft Office Time Management Customer Support/Service Communication Skills Record Keeping Leadership Organizational Skills Consulting National Sales Best Practices Resolve Customer Issues Customer Satisfaction Marketing/Sales Collateral Sales Fax Machines Revenue Growth Sales Training Analysis Skills Maintain Compliance Process Improvement Revenue Recognition Develop and Maintain Customers Financial Risk Quality Management Customer Relations Auditing Project Management Certification Project/Program Management Project Management Professional (PMP) Multitasking Spreadsheets
CERTIFICATIONS
Project Managemen pmp green belt - Project Management Certification LANGUAGES
English - Intermediate
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