Business Analyst Power Bi

Sneha Lnu

Business Analyst

+1-707-***-**** *********@*****.*** IL, USA LinkedIn

Professional Summary

Results-driven Business Analyst with 4+ years of experience delivering technology-driven business solutions across healthcare (payer systems, claims, revenue cycle) and consulting (ERP, digital transformation, financial services, supply chain) domains. Proven expertise in requirements management, process modeling (BPMN, UML), data analysis, and Agile delivery, with a strong track record of driving efficiency, compliance, and stakeholder satisfaction. Skilled in leveraging SQL, Excel, Power BI, Tableau, Python, and R to transform raw data into actionable insights and executive dashboards. Experienced in automation (UiPath, Power Automate) and emerging AI/ML tools (ChatGPT, Power BI Copilot) to accelerate reporting, improve decision-making, and reduce manual effort. Adept at facilitating workshops, managing cross-functional teams, and leading change adoption using frameworks like PROSCI ADKAR. Recognized for strong stakeholder management, communication, and data storytelling, consistently delivering measurable outcomes such as 25% cycle-time reduction, $1.2M annual savings, and 85%+ tool adoption rates.

Professional Experience

Optum Jan 2024– Present

Business Analyst

Facilitated requirements workshops using Confluence and Miro, documenting 250+ user stories around payer systems, prior authorization, and claims adjudication; reduced rework by 20% and improved sprint velocity by 15%.

Designed interactive Figma prototypes for provider portal enhancements, reducing approval cycles from 3 weeks to 1 week, directly supporting member experience initiatives.

Modeled BPMN workflows in Visio/Lucidchart for end-to-end claims lifecycle (intake adjudication reimbursement), uncovering automation opportunities that reduced processing time by 25%.

Partnered with RPA teams to implement UiPath bots for eligibility checks and claim validations, saving ~2,000 staff hours annually and cutting compliance errors by 30%.

Built SQL Server/PostgreSQL queries and Power BI dashboards for provider utilization & revenue cycle reporting, increasing leadership adoption by 40%.

Applied Python predictive models to forecast claim inflows and denial trends with 92% accuracy, helping operations cut overtime costs by 12%.

Leveraged ChatGPT & Power BI Copilot for automated reporting on CMS compliance and patient throughput, reducing executive report turnaround from 4 days to 1 day.

Conducted UAT planning in Jira, ensuring >95% pass rate and minimizing post-production defects in claims adjudication modules.

Supported HIPAA compliance and data governance by collaborating with IT and compliance teams, increasing stakeholder satisfaction scores by 18%.

Led adoption of revenue cycle automation tools across 5 regions, driving 85%+ adoption rates and improving provider satisfaction.

Accenture Jan 2020 – Dec 2022

Business Analyst

Gathered requirements for ERP implementations and digital transformation programs in financial services and retail sectors, documenting processes in Confluence & MS Word to improve collaboration across 5 global teams.

Designed 50+ process maps (Visio/Draw.io) for supply chain, customer onboarding, and finance workflows, reducing scope creep incidents by 30%.

Developed Excel (Pivot Tables, Power Query) financial models that identified cost leakages in IT service management processes, enabling reallocation decisions that saved $1.2M annually.

Delivered client-facing Tableau & Google Data Studio dashboards for operational KPIs, SLA compliance, and customer churn analysis, reducing manual reporting by 30 hours/month.

Queried Oracle/MySQL databases to extract KPIs for client ERP integrations, improving accuracy of reports by 20%.

Coordinated Agile delivery via Jira & Trello, managing global backlogs for system migration programs, improving sprint throughput by 18%.

Conducted UAT sessions with 40+ client stakeholders across geographies, identifying 120+ defects pre-release, ensuring 100% on-time go-lives for 3 ERP rollouts.

Facilitated design thinking workshops in MURAL to define future-state operating models, improving alignment among 40+ stakeholders by 25%.

Applied business process re-engineering (BPR) to streamline client onboarding workflows, reducing cycle time from 15 days to 10 days.

Delivered executive presentations via Zoom & Slack, securing 95% approval ratings from client leadership by using data storytelling techniques.

Supported organizational change initiatives using PROSCI ADKAR framework, helping clients adopt Agile/DevOps delivery models with 22% increase in readiness scores. Skills

Documentation & Requirements Management: Requirements Elicitation, User Stories, Acceptance Criteria, Business Rules, MS Word, Google Docs, Confluence, Notion, Figma, Adobe XD

Process Modeling & Diagramming: Business Process Modeling (BPMN), UML, Flowcharts, Microsoft Visio, Lucidchart, Draw.io (diagrams.net), Miro, MURAL Project & Task Management: Agile/Scrum Methodologies, Jira, Trello, Asana, Monday.com, MS Project, Smartsheet, Wrike, Backlog Prioritization, Roadmap Planning Data Analysis & Reporting: SQL (SQL Server, MySQL, PostgreSQL, Oracle, SQLite), Excel

(Power Query, Pivot Tables, Power Pivot), Google Sheets, Python

(pandas, matplotlib, seaborn), R, Data Analysis, Ad-hoc Reporting Business Intelligence & Visualization: Power BI, Tableau, Qlik, Looker, Google Data Studio, Data Storytelling, Dashboard Development

Emerging & Advanced Technologies: Robotic Process Automation (RPA) – UiPath, Blue Prism, Automation Anywhere; Generative AI (ChatGPT, Power BI Copilot); Predictive Analytics; Low-Code Automation (Power Automate) Testing & Quality Assurance: UAT Planning & Execution, Test Case Design, Defect Triage, QA Collaboration, Jira Test Management

Analytical & Strategic Skills: Root Cause Analysis, Business Process Re-Engineering (BPR), Gap Analysis, SWOT Analysis, PESTLE, MOST, Risk Assessment, Change Impact Analysis

Domain Knowledge: Healthcare & Insurance (Claims Adjudication, Provider Networks, Revenue Cycle, HIPAA, CMS Compliance, EHR/EMR Data), Consulting & Digital Transformation (ERP, Financial Services, Supply Chain, Client Onboarding, IT Service Management) Communication & Collaboration: Stakeholder Management, Workshop Facilitation, Negotiation, Verbal

& Written Communication, Microsoft Teams, Slack, Zoom, Google Meet, SharePoint, Knowledge Sharing

Change Management & Leadership: Change Management Frameworks (PROSCI, ADKAR), Agile Transformation Support, Process Adoption, Cross-Functional Team Collaboration, Continuous Improvement Mindset

Education

Master of Science in Business Analytics - University of the Pacific, Stockton, CA Bachelor of Technology in Information Technology- Mahatma Gandhi Institute of Technology, Hyderabad, India

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