Business Analyst Financial Services

Chennamaneni Rithin

BUSINESS ANALYST

732-***-**** ******************@*****.*** linkedin.com/in/rithin-ch

PROFILE SUMMARY

Business Analyst with 4+ years of experience in healthcare and financial services, specializing in stakeholder collaboration, requirement gathering, and process optimization to improve operational efficiency, enhance system functionality, and align business objectives with technology solutions through Agile methodologies and data-driven insights.

Expert in business process modeling and workflow optimization, utilizing Lucidchart, Tableau, and Meditech to analyze inefficiencies, identify bottlenecks, and design optimized workflows that enhance patient flow management, financial reconciliation, and resource allocation for improved business operations and decision-making.

Proficient in requirement elicitation, user story management, and Agile frameworks, leveraging Jira, Azure DevOps, and HP ALM to define acceptance criteria, track project progress, and ensure seamless execution of system enhancements while facilitating stakeholder alignment and continuous process improvement.

Strong background in regulatory compliance, risk management, and financial data analysis, ensuring adherence to HIPAA, financial reporting regulations, and reconciliation standards by using SQL Server, SAP FICO, and Alteryx to detect inconsistencies, mitigate risks, and enhance data integrity.

Skilled in end-user training, UAT execution, and system performance monitoring, conducting training sessions, managing test cases, and ensuring seamless adoption of new functionalities while using ServiceNow, TestRail, and Splunk to validate system enhancements, troubleshoot issues, and drive operational efficiency.

Excellent stakeholder management and communication skills, adept at facilitating discussions, gathering requirements, and translating business needs into technical solutions while fostering collaboration between cross- functional teams to ensure alignment, resolve conflicts, and drive successful project outcomes in dynamic environments.

TECHNICAL SKILLS

Data Analysis:

SQL, Google BigQuery, Rally, PAS, Alteryx, Splunk, Snowflake, MuleSoft, MuleSoft, Jira.

Methodology:

SDLC, Agile, Waterfall, Kanban, Lean Six Sigma, TestRail, HP ALM, JIRA Align, qTest, VersionOne.

Documentations:

BRD, FRD, SRS, BPMN, User stories, Use Cases, Test Plan, User Guide, Confluence, Notion, Slite

Project Management Tools:

Jira, Confluence, Trello, MS Project, MS Excel, MS SharePoint, Primavera, CLickUP, Asana, Wrike, ServiceNow.

Visualization Tools:

Tableau, Power BI, Qlikview, Google Data Studio

UML and prototyping Tools:

MS Visio, Smart Draw, IBM Rational Rose, Balsamiq mock-ups, Sketch, LucidChart, MS Visio, Miro, Axure RP, Figma

Business Analysis

Cost/Benefit Analysis, Impact Analysis, GAP Analysis, Risk Analysis, SWOT Analysis, Meditech, SAP Signavio, Bizagi Modeler, Blueworks Live (IBM), ProcessMaker, Auto Insurance, Healthcare Operations.

ERP Planning & CRM:

SAP, MS Dynamics Nav, Salesforce, HubSpot, Oracle NetSuite, Zoo CRM

Technical Skills:

KPI, User Acceptance Testing (UAT), Alteryx, Requirement gathering, Google Analytics, Data Analysis, MS Visio, Acceptance Criteria Writing, Joint Application Development (JAD), MS Office, User Story creation, Software development & testing, Data Modelling, Database Knowledge, Business Intelligence (BI) Tools, API Integration Analysis, Process Mapping, User Experience (UX) Understanding, Quality

Assurance (QA) Knowledge, Prototyping, ROI Analysis, Rule Mining,

Soft Skills:

Business Intelligence, Stakeholder Engagement, Requirements Gathering, Time management, Leadership, and management, Problem-solving, Negotiation, Decision-

Making, Documentation, and Presentation, Verbal communication

Operating System:

Windows, Linux, Mac iOS

EDUCATION

Master's in Business Analytics - Northwood University, Michigan, USA – (2023-2024)

Bachelor of Business Administration - ICFAI Business School, Hyderabad, India – (2017 - 2020)

WORK EXPERIENCE

Johns Hopkins Health System, MD, USA Jul 2024 – Present

Business Analyst

Analyzed non-IT healthcare operations and patient flow challenges, identifying digital optimization opportunities and preparing ROI models to support process change decisions.

Created frameworks to assess financial payback of proposed solutions, documented current vs. desired state processes, and collaborated with development teams to define scalable improvements.

Gathered and elaborated requirements for digital patient engagement systems and integrated solutions, aligning with Guidewire-like architecture for policy handling and patient interaction.

Defined and refined user stories and features with clear acceptance criteria using Jira and Rally, supporting sprint planning and QA testing for emergency response automation tools.

Mined Meditech and hospital system rules to extract logic, conduct gap analysis, and translate rules into system requirements and configuration documents.

Collaborated with UI/UX teams to enhance digital patient portal experiences, streamlining scheduling, updates, and notifications in high-volume emergency departments.

Supported MuleSoft-based API integrations, focusing on secure data exchange between internal systems and digital touchpoints, ensuring HIPAA compliance.

Facilitated ongoing requirement review sessions with clinical and IT stakeholders, building shared understanding between process owners and developers for smoother delivery.

Created UAT plans and test cases using TestRail, validating triage automation enhancements against clinical use cases and feature-level definitions.

Leveraged knowledge of electric utility operations and system data to support cross-functional healthcare initiatives, drawing parallels from utility demand-response modeling to optimize patient flow and resource allocation.

Collaborated with IT and operations to analyze system data structures relevant to both healthcare and electric utility contexts, enabling improved visibility and process integration.

Earned advanced certification in Power BI, which was applied to build 5+ dynamic dashboards tracking resource utilization and patient throughput, supporting real-time decision-making and performance analysis.

Conducted 20+ stakeholder interviews using Miro with emergency room doctors, nurses, and administrative staff to gather operational challenges, analyze patient flow inefficiencies, and document detailed requirements for improving triage and wait time management.

Created 10+ process flow diagrams in Lucidchart, mapping patient movement from check-in to discharge, identifying 3 major bottlenecks, and recommending workflow optimizations to enhance staff efficiency and patient throughput in emergency rooms.

Analyzed 25,000+ patient records over 12 months using Tableau, identifying peak admission hours, high wait-time trends, and resource allocation gaps, enabling hospital administrators to make data-driven decisions for reducing patient delays.

Facilitated bi-weekly requirement review meetings with Google Docs, ensuring alignment between clinical teams, IT staff, and hospital management, leading to 85% requirement approval rate before system enhancements were implemented.

Developed and managed 100+ user stories in Trello, collaborating with IT teams and hospital operations to implement system changes that optimized triage prioritization, reducing patient wait times by an estimated 15 minutes per visit.

Conducted quarterly regulatory compliance assessments using Meditech, ensuring all system changes and process modifications complied with HIPAA standards and hospital policies, preventing regulatory violations and improving patient data confidentiality management.

Partnered with developers to automate 5+ real-time reporting dashboards in Power BI, reducing manual report generation time by 40% and providing leadership with actionable insights on emergency room efficiency and patient flow trends.

Designed and executed 35+ UAT test cases in TestRail, validating system enhancements, testing emergency room workflow modifications, and ensuring new automation features met operational efficiency goals before full deployment across hospital departments.

Organized monthly training sessions using Zoho Learn, educating 50+ emergency room staff on process changes, new patient flow protocols, and system enhancements, ensuring 95% adoption rate for optimized triage and efficiency improvements.

Monitored post-implementation performance using New Relic, tracking emergency room system usage, identifying 90% of technical issues within 30 days, and coordinating fixes to maintain operational efficiency with minimal disruptions.

Capgemini, India May’2020- Apr’2023

Business Analyst

Conducted 25+ stakeholder interviews using Jira to elicit, analyze, and document business and functional requirements, ensuring clear alignment with financial reconciliation needs and project objectives.

Developed 8+ As-Is and To-Be process models using Microsoft Visio, identifying inefficiencies in transaction data reconciliation workflows and proposing process improvements to enhance accuracy and operational efficiency.

Analyzed 50,000+ financial transactions per month using SQL Server, identifying patterns, inconsistencies, and data mismatches to support accurate financial reporting and decision-making for key business stakeholders.

Facilitated bi-weekly sprint reviews with business and IT teams using Confluence, ensuring project visibility, tracking progress, and maintaining alignment with financial compliance requirements and reconciliation objectives.

Created and managed 120+ user stories in Azure DevOps, defining acceptance criteria, prioritizing backlog items, and collaborating with developers to ensure smooth execution of reconciliation system enhancements.

Conducted quarterly compliance workshops leveraging SAP FICO, reviewing regulatory guidelines and identifying potential financial risks, ensuring the system adheres to industry compliance and risk mitigation strategies.

Worked with developers to implement 3+ automation scripts in Alteryx, reducing manual reconciliation work by

35%, improving efficiency, and minimizing errors in transaction validation processes.

Designed and executed 40+ UAT test cases using HP ALM, validating system functionality, ensuring business requirements are met, and collaborating with testers to resolve defects before deployment.

Conducted 3+ training sessions per quarter using ServiceNow, educating end-users on system functionality, new features, and best practices to ensure seamless adoption and optimal utilization of the system.

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