Customer Service Retail Sales
Resume:
Donna Taylor
Roseville, CA *5678
**********@*****.***
PROFILE
Strong dedication assisting customers with resolving issues and cultivating a positive image for the company. Proven ability to listen attentively, determine and solve problems quickly and efficiently and create high quality and continuing professional relationships with customers.
EXPERIENCE
Gap, Inc., Customer Service Representative II, August, 2017 - June, 2023
• Work in a high volume and challenging atmosphere as a remote chat agent ( double chats when business needs require ), worked previously as a telephone agent.
• Implement and successfully complete an average of over 500 inquiries weekly, resolve billing, shipping and delivery issues, process orders and return requests.
• Transition customers from highly escalated to highly satisfied returning customers.
• Strength in driving metrics that deliver results consistently exceeding business goals.
• Always exceeding in my customer survey ratings typically scoring 97% approval rate and above.
• Self directed to work independently and also as part of a team, actively participating in team meetings and projects.
William Sonoma, Retail Sales, August 2017 - March, 2018
• Retail sales in all store departments, implementing and fulfilling online orders and stock maintenance.
EDUCATION
College of San Mateo, San Mateo, Ca., Business Administration - Associates Degree SKILLS
Excellent Written and Verbal Skills. Salesforce, Access (learning modules in conflict resolution, problem solving, building customer support and trust), Kronos, IEX, Microsoft Office .
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