Data Entry Customer Service
Resume:
WyTonya Randle
Amarillo, TX *****
*********@*****.***
Professional Summary
I am seeking a position for a company that will benefit from my experience and knowledge. I have a proven record of accomplishment in providing exceptional customer service, maintaining accuracy in data entry, and managing office operations.
Work Experience
Admin Assistant
ABM Industries Inc.-Amarillo, TX
April 2024 to October 2024
• Maintain and organize confidential files, correspondence, reports, and other documents.
• Prepare and edit correspondence, reports, and presentations using MS Office Suite.
• Manage office supplies inventory, ensuring orders are placed as needed Operations Processor II-A/Insurance Claims
GR Distributions Pyramid Consulting-Amarillo, TX
October 2022 to July 2023
• Utilized advanced software systems like SAP to streamline and automate data entry processes, significantly reducing errors and enhancing productivity.
• Conducted thorough quality checks on processed data to ensure accuracy, consistency, and compliance with internal standards and external regulations.
• Processed a wide range of transactions related to GR distributions, medical billing, and insurance claims, ensuring timely and accurate completion.
Mail Processor/Data Entry Clerk
VDart Inc-Amarillo, TX
February 2021 to June 2022
• Operated office equipment such as fax machines, scanners, and printers to support the mailroom and other departments.
• Assisted with document preparation and packaging for high-volume printing and scanning projects. CSR
Tele Network-Remote
March 2020 to October 2020
• Provided high-quality customer service to clients by addressing inquiries and resolving issues efficiently.
• Assisted with product information and processed orders, returns, and exchanges.
• Handled 60+ customer interactions daily via phone, email, and chat support, consistently meeting or exceeding performance targets.
• Implemented troubleshooting steps for technical issues, leading to a 20% reduction in repeat calls.
• Claims reviewing
Mailroom/ Data Entry
TMG Call-Amarillo, TX
April 2016 to December 2018
• Entered and updated customer and financial data into company databases with 99% accuracy.
• Assisted in the preparation of reports and data analysis for management decision-making. Mail Processing/ Data Entry
Novitex Enterprise Solutions-Lawton, OK
December 2013 to February 2016
• Ensured accurate digital archiving of scanned documents for easy access by the insurance team.
• Coordinated with internal departments to ensure prompt and accurate processing of insurance paperwork.
• Used scanning software to batch-process documents, improving the efficiency of the mailroom operation.
• Mailing out notices
• Verifying documents
• General workflow
• Performed Data entry
• Responsible for outbound calling for the Affordable Care Act Insurance Processor
Western National Life Insurance Company/AIG-Amarillo-TX May 2004 to September 2009
• Process incoming and outgoing mail, ensuring timely distribution of insurance documents and claims.
• Operate high-speed printers and scanners to digitize paper documents for electronic records.
• Review and verify the accuracy of insurance claims and related paperwork before processing.
• Collaborate with the claims department to ensure smooth handling and resolution of customer inquiries and claims. annuities and structured settlements
• Answering inbound calls
• Preformed scanning of documents
• Processing checks
Education
Bachelor’s degree in Business Administration/ Entrepreneurship Strayer University - Remote
June 2021 to March 2025
Medical Assistant
Academy of Professional Careers
May 2002 to May 2002
High School Diploma
Tascosa High School
August 1995 to May 1999
High school diploma or GED
Skills
• Upselling
• Mac OS
• Analysis skills
• Financial services (4 years)
• Insurance Processing
• Management
• Microsoft Powerpoint
• Communication skills
• Accounting software
• Microsoft Excel
• AS400
• Negotiation
• Data Entry
• Computer skills
• Sales
• Typing
• Computer literacy (10+ years)
• Warm calling
• Phone etiquette
• Financial sales
• iOS
• Search engines
• Medical office experience
• Employment & labor law
• Microsoft Office
• Java
• Personal Computers
• English
• ServiceNow
• Agile
• Administrative experience
• Linux
• Organizational skills
• AWS
• GAAP
• Email Software
• Time management
• SharePoint
• Supervising experience
• CRM software
• Account management
• Sourcing
• Medical terminology
• Spreadsheet Software
• Microsoft Word
• Clerical experience
• Underwriting
• Front desk
• Live chat
• ICD-10
• Mail Room
• Leadership
• MS Office Suite
• Research
• Windows
• Office experience
• Budgeting
• Inside sales (2 years)
• Accounting
Certifications and Licenses
Driver's License
Professional In Human Resources
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