Business Analyst Clinical Research

Sarthak Arora Business Analyst

************@*****.*** +1-440-***-**** LinkedIn Profile Github SUMMARY

Results-driven Business Analyst with 8+ years of cross-industry experience delivering data-driven, innovative, and user- centric solutions across healthcare, clinical research, manufacturing, e-commerce, and financial services. Skilled in product vision, strategy, customer needs analysis, and process improvement with proven ability to translate complex stakeholder requirements into actionable insights. Adept in analytics, communication, and critical thinking for driving growth, scalability, and usability across Agile and Waterfall environments. Recognized for enabling informed decision-making, operational efficiency, and successful product launches through structured documentation, KPI dashboards, and end-to-end SDLC management.

EXPERIENCE

Clario Business Analyst July 2024- Current

San Francisco, CA

• Translated clinical trial protocols and regulatory requirements into structured business and functional documentation

(BRD, FRD, RTM), enabling the delivery of compliant and patient-centric eCOA solutions used across oncology, neurology, and vaccine studies.

• Collaborated with regulatory, clinical ops, product, and dev teams to deconstruct complex stakeholder needs into user stories and acceptance criteria in Jira, ensuring end-to-end alignment and traceability across the SDLC.

• Designed Power BI dashboards and Excel-based scorecards to monitor site performance, enrollment trends, and protocol deviation rates, resulting in a 40% improvement in real-time visibility and actionable data for clinical teams.

• Streamlined UAT execution by designing reusable test scenarios in Azure DevOps and connecting them directly to RTM artifacts, which reduced QA turnaround time by 30% and eliminated manual defects during go-live.

• Conducted comprehensive GAP and impact assessments for legacy system replacement and eSource integration initiatives, directly contributing to a 25% reduction in manual data capture efforts across 100+ global trial sites. LinkedIn Business Analyst July 2022- June 2024

San Francisco, CA

• Served as a Product Owner, defining and prioritizing the product roadmap for the notification system, translating business goals into user stories ready for implementation by the development team, resulting in a 40% increase in user engagement and messaging volume.

• Leveraged SQL and Python (Pandas, NumPy) to analyze complex datasets, generating actionable insights that boosted operational efficiency by 15%.

• Designed and implemented interactive Power BI dashboards, enabling real-time monitoring of KPIs and enhancing cross-functional decision-making.

• Spearheaded 10+ Agile projects (Scrum/Kanban), ensuring timely and budget-compliant delivery aligned with strategic business goals.

• Translated stakeholder requirements into comprehensive BRDs and SRS documents, bridging the gap between business needs and technical implementation.

• Directed User Acceptance Testing (UAT) for major product rollouts, resolving 50+ issues and reducing post- deployment defects significantly.

ASICS Digital Inc Business Analyst June 2021- July 2022 Boston, MA

• Led end-to-end product optimization for Salesforce Marketing Cloud, implementing customer journey enhancements that reduced campaign costs by 40% and increased sign-up rates by 50%.

• Redesigned checkout flow based on user feedback and A/B testing, implementing a streamlined pricing model that increased checkout completion rates by 40%, surpassing industry benchmarks.

• Documented and prioritized customer-facing requirements for ASICS fitness tracking and e-commerce platforms, creating over 250+ well-scoped user stories and functional epics in Jira, aligned with Agile product roadmaps.

• Conducted user behavior analysis using SQL and Tableau, identifying patterns that informed push notification strategies and in-app content personalization, leading to a 23% increase in user engagement and a measurable boost in app retention.

• Created real-time KPI dashboards in Excel and Power BI for product and marketing teams, measuring campaign ROI, user funnel drop-offs, and adoption rates across new feature rollouts.

• Partnered with the design team to create wireframes and clickable prototypes in Figma, refining UX for workout plans and performance tracking modules that saw a 12% improvement in in-app conversions.

• Supported sprint ceremonies, backlog grooming, and release planning, contributing to 15+ on-time feature releases with minimal regression.

Commonwealth Rolled Products Business Analyst August 2021- April 2022 Cleveland, OH

• Worked with operations, engineering, and quality control teams to document functional and system requirements for MES upgrades and ERP integration, producing SRS documents and technical specs that facilitated smooth vendor handoffs.

• Developed Python (Pandas) and SQL-based reports to identify downtime patterns, operator inefficiencies, and scrap origins, resulting in a 12% reduction in material waste across three production lines within a single quarter.

• Created detailed process flows and swim lane diagrams in Visio to visualize manufacturing workflows, equipment dependencies, and control checkpoints across scheduling, batch production, and quality validation.

• Led structured impact and cost/benefit analysis exercises that supported capital investment justification for predictive maintenance tools and smart factory initiatives.

• Ensured validation through RTM-driven UAT execution for MES system patches and reporting modules, contributing to a clean audit trail and reduced production delays. ARC Health Business Analyst May 2020- June 2021

Beachwood, OH

• Developed and documented system requirements, business rules, and user journey flows for a HIPAA-compliant telehealth platform adopted across 25+ clinics during pandemic response rollouts.

• Authored API specifications (JSON, XML) and integration documentation for third-party scheduling, billing, and EHR systems, ensuring seamless appointment booking and patient record syncing across platforms.

• Leveraged SQL queries and Excel pivot models to analyze patient volume, no-show rates, and engagement metrics, resulting in operations being able to reduce missed appointments by 18%.

• Collaborated with QA teams to develop test plans and acceptance criteria, achieving 98% test pass rate during user acceptance testing and reducing production defects.

• Created stakeholder-facing PowerPoint decks and dashboards summarizing clinical performance and system usage trends, influencing prioritization for new feature development. Sopra Steria Business Analyst Feb 2014- July 2018 India

• Partnered with BFSI clients to modernize customer onboarding, claims, and compliance platforms by authoring detailed BRDs, functional specs, and workflow maps using industry-standard methodologies.

• Executed SQL-based reconciliations and validations during system migration projects, supporting 100% data integrity checks across financial product master files and customer transactions.

• Created traceability matrices, test scenarios, and defect logs for large-scale transformations using HP ALM, Jira, and SharePoint, ensuring complete coverage from requirements to production validation.

• Conducted risk assessments and SWOT analysis for proposed product launches and enhancements, helping business stakeholders evaluate trade-offs between cost, compliance, and time-to-market.

• Designed standard operating procedures (SOPs) and BPMN workflows using Visio, facilitating training and adoption across regulatory, claims, and customer service units. EDUCATION

University of Pittsburgh, MBA, Operations and Strategy University of Pittsburgh, MS, Information Systems

Jaypee Institute of Information Technology, Bachelor of Science, Computer Science SKILLS

Business & Product: Product Vision, Strategy, Customer Needs Analysis, Market Research, Process Improvement, Usability, Growth & Scalability, Requirement Gathering, Product Lifecycle Management Documentation: FRD, BRD, SRS, RTM, User Stories, Use Cases, JAD, UAT, GAP Analysis, SWOT, KPI Tracking Project Tools: MS Project, Excel, SharePoint, Jira, Confluence, HP Quality Center, Azure DevOps, Jira, Confluence, Azure DevOps, Visio

Data & Analysis: SQL, Python (Pandas, NumPy), Excel (Advanced), DBMS, Business Statistics (BSTAT), Data Warehousing

Visualization: Tableau, Power BI, Excel Dashboards, PowerPoint Analysis, JSON/XML, APIs, QA Testing, SDLC Techniques: GAP Analysis, Impact Analysis, Cost/Benefit Analysis, Risk Analysis, SWOT Analysis, KPI Tracking Technical Knowledge: HTML, CSS, JavaScript, APIs, QA Testing, JSON/XML, SDLC, Basic DevOps Design & Tracking: Microsoft Visio, Figma, Lucidchart, RTM, Test Case Management Soft Skills: Communication, Leadership, Time Management, Problem-Solving, Decision-Making, Stakeholder, Collaboration, Critical Thinking

Management Methodologies: Agile (Scrum/Kanban), Waterfall, SDLC Operating Systems: Windows, Linux

Certifications: Project Management Professional (PMP), Certified Scrum Product Owner®

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