Customer Service Maintenance Technician

Calimah Singletary

Email: [*******.***@*****.***] Phone: [914-***-****]

Professional Summary

Versatile and dedicated professional with experience in customer service, education, coaching, sales, and healthcare. Skilled in communication, team leadership, and technical tools with a strong commitment to delivering exceptional service and fostering growth.

Professional Experience

●Customer Service & Maintenance Technician – Ali’s Auto Repair, Spring Valley, NY (May 2018 – May 2025)

●Delivered clear, empathetic explanations of repairs, improving customer satisfaction.

●Coordinated scheduling, parts ordering, and communication between technicians, customers, and insurance adjusters.

●Performed routine maintenance and complex repairs, including tune-ups and part replacements.

●Teacher’s Aide – Headstart of Rockland, Haverstraw, NY (September 2022 – April 2025)

●Assisted the head teacher in delivering educational activities and supporting child development.

●Collaborated with families to reinforce learning goals and promote home-school connection.

●Maintained a clean, safe, and organized classroom environment aligned with health standards.

●Assistant Coach – St. Peter's CYO Boys’, Haverstraw, NY (2024 – March 2025)

●Designed and implemented skill-building drills to enhance individual and team performance.

●Provided strategic guidance during games and emphasized sportsmanship and leadership.

●Monitored and enforced health and safety protocols for athletes and staff.

●Assistant Coach – Woodlands Girls’ Varsity Basketball, Hartsdale, NY (November 2024 – February 2025)

●Tailored coaching strategies to build players’ technical skills and teamwork.

●Assisted with game-day planning and ensured athlete safety through health protocols.

●Sales Lead / Key Holder – Journey’s, West Nyack, NY (June 2019-February 2022)

●Delivered exceptional customer service while driving sales of footwear and accessories.

●Ranked among top performers in a district of 100+ employees.

●Mentored team members to support overall store success.

●Patient Coordinator – Access Physical Therapy & Wellness (March 2022-June 2022)

●Managed front desk reception duties including greeting clients and scheduling appointments.

●Handled document scanning, faxing, and organization with confidentiality.

●Facilitated communication between departments for efficient operations.

Education

B.S. in Health Science, Minor in Business Administration – Caldwell University, Caldwell, NJ

Skills

●Technical Skills

●Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Slides, Forms)

●Email and scheduling tools (Outlook, Gmail, Google Calendar)

●Sports performance and injury tracking software (e.g., Hudl)

●Lab software for spectrophotometry, chromatography, and PCR analysis

●Data analysis tools (Excel, SPSS), statistical interpretation

●Digital learning platforms (Google Classroom, Blackboard, Kahoot)

●Cloud storage systems (Google Drive, Dropbox, OneDrive)

●Laboratory Skills

●General lab techniques: pipetting, solution preparation, sterile handling

●Chemical analysis: pH testing, titrations, reagent preparation

●Data collection and analysis: accurate recording and interpretation

●Lab safety and compliance knowledge

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