Security Officer Customer Service
Resume:
chasity whitener
Baltimore, MD *****
******************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Event Security Officer
S.A.F.E. Management - Baltimore, MD
January 2021 to Present
• Serve as a security escort and respond to security assistance calls during performances, games, events, and operating hours.
• Check bags and screened guests/employees to ascertain overall safety of the venue.
• Receive and act upon complaints from patrons according to established policies and procedures.
• Assist in direction of orderly
• Serve as a security escort and respond to security assistance calls during performances, games, events, and operating hours.
• Check bags and screened guests/employees to ascertain overall safety of the venue.
• Receive and act upon complaints from patrons according to established policies and procedures.
• Assist in direction of orderly evacuation of the venue during emergencies.
• Regulate and monitor credentials of everyone for specific access to sensitive location areas throughout location venues.
• Respond expediently to potential crowd control issues, provide escorts for unruly fans when ejections are warranted.
• evacuation of the venue during emergencies.
• Regulate and monitor credentials of everyone for specific access to sensitive location areas throughout location venues.
• Respond expediently to potential crowd control issues, provide escorts for unruly fans when ejections are warranted.
Account Executive
IMG Corporation - Towson, MD
November 2017 to December 2020
1. responsible for serving the needs of existing customers and closing sales deals to create new customers.
2. managing incoming calls and customer service inquiries. 3. generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
Administrative Assistant
Dunne Wright Services - Baltimore, MD
May 2015 to October 2017
• Successfully prepared, proofread, and formatted reports, letters, spreadsheets, and memos.
• Managed executive calendars, strategically coordinating on-site and off-site meetings, company events and teamwork activities.
• Served as the primary point of contact for incoming phone calls, addressing inquiries and resolving concerns.
• Opened, sorted, and distributed incoming messages and correspondence
• Greeted visitors and made them feel comfortable while waiting for scheduled appointments.
• Trained new administrative assistants during a period of company expansion, ensuring that they gained a sufficient understanding of the job requirements, policies, and procedures. Education
High school diploma
North County High School - Glen Burnie, MD
September 2014 to June 2018
Skills
• Administrative Experience (2 years)
• Surveillance
• Security (2 years)
• Serving (2 years)
• Cash Handling
• Customer service (4 years)
• Negotiation (2 years)
• Restaurant experience (4 years)
• Organizational skills (2 years)
• Presentation skills (3 years)
• Sales (2 years)
Certifications and Licenses
Guard Card
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