Business Analyst Senior

ISIOMA MORAKINYO

[Sr. Business Analyst]

Tel: 730-***-**** Email: ***************@*****.***

PROFESSIONAL SUMMARY

Senior Business Analyst with 7+ years of experience driving digital transformation across financial services and insurance. Skilled in requirements gathering (BRD, FRD, User Stories), stakeholder management, and Agile/Waterfall delivery. Proficient in JIRA, Confluence, SQL, Tableau, Power BI, HP ALM, and Oracle ERP. Proven track record of reducing process cycle times by 30–40% through workflow optimization and system integration. Experienced in UAT coordination, API testing, and compliance alignment

(SOX, HIPAA, GDPR). Recognized for delivering scalable, customer-centric solutions that improve business performance and audit readiness.

TECHNICAL SKILLS

• Requirements & Documentation: BRD, FRD, Use Cases, User Stories, Acceptance Criteria, Gap Analysis, Process Mapping, Requirements Traceability Matrix (RTM)

• Agile & Delivery Frameworks: Agile (Scrum, SAFe), Waterfall, Hybrid, SDLC, BABOK, Sprint Planning, Stand-ups, Retrospectives, Stakeholder Management

• Tools & Collaboration Platforms: JIRA, Confluence, MS Visio, Lucidchart, HP ALM, SharePoint, ServiceNow, Postman

• Data Analysis & BI: SQL (Oracle, PostgreSQL, SQL Server), Snowflake, Power BI, Tableau, Excel (PivotTables, VLOOKUP, Macros), Google Sheets

• Testing & QA: UAT Coordination, Test Planning, Test Scenarios, Defect Tracking, Regression Testing, API Testing (Postman, SoapUI)

• Modeling & Process Design: BPMN, UML, Wireframes, Use Case Diagrams, ER Diagrams, Activity Diagrams, Journey Mapping

• Cloud & Enterprise Systems: AWS (S3), Azure DevOps (Boards), Salesforce, Oracle ERP, CRM & ERP Integrations

• Compliance & Governance: SOX, HIPAA, GDPR, Data Governance, Audit Readiness, Risk & Controls Alignment PROFESSIONAL EXPERIENCE

Wawanesa Group May 2022 – Present

Senior Business Analyst

• Authored BRDs, FRDs & User Stories in JIRA, ensuring alignment of workflows with approval & deviation handling processes.

• Facilitated requirement discovery sessions with engineering, quality, & supply chain teams to identify gaps and pain points.

• Created BPMN and UML diagrams in MS Visio/Lucidchart to define AS-IS vs TO-BE business process flows.

• Streamlined workflows by removing redundant handoffs, cutting change request cycle time by 40% across business units.

• Defined user roles, permissions, and approval hierarchies to strengthen governance and improve audit readiness.

• Managed complete UAT lifecycle, including regression & negative testing, and tracked 95+ defects in HP ALM until closure.

• Designed Power BI/Tableau dashboards to track cycle time, approval delays, and rework trends for leadership insights.

• Conducted system demos and vendor sessions to validate integrations with Oracle ERP and ensure business continuity.

• Partnered with underwriting & claims teams to enforce access controls, improve data validation, and support compliance.

• Delivered risk assessments and mitigation plans to align with ISO and internal audit readiness requirements.

• Built automated Power BI dashboards to highlight bottlenecks, improving review cycle visibility and stakeholder reporting.

• Led backlog grooming, sprint planning, and retrospectives, ensuring features were prioritized based on stakeholder needs.

• Performed root cause analysis on historical change data, recommending process improvements that enhanced delivery quality. Capri Global Jul 2018 – Apr 2022

Business Analyst

• Defined 100+ functional requirements across loan origination, document upload, and eligibility workflows using JIRA.

• Designed borrower journey BPMN workflows, streamlining processes and reducing application-to-disbursement time.

• Integrated credit bureau APIs (CIBIL, CRIF, Experian) and alternate data sources for rule-based credit scoring.

• Authored use cases, wireframes, epics, and user stories for customer onboarding and agent login portals.

• Partnered with data science team to refine risk scoring models using cash flow trends and geo-location data.

• Defined 25+ Drools rules to detect fraudulent documents, duplicate PANs, and auto-approve qualified loan applicants.

• Managed full UAT cycles across 12 locations, gathering feedback from credit managers and ensuring timely sign-off.

• Built Power BI dashboards to track approval turnaround, rejection rates, and lead conversion, improving decision-making.

• Prepared RBI audit documentation, aligning product workflows with consent management and data retention policies.

• Reviewed and validated Figma prototypes for dashboards and onboarding flows with the UI/UX design team.

• Developed SQL scripts to validate loan eligibility criteria and flag duplicate or risky profiles.

• Conducted API testing in Postman for credit, loan, and KYC integrations, validating request/response structures.

• Facilitated daily stand-ups, sprint planning, and retrospectives as Scrum Master, ensuring delivery predictability.

• Tracked velocity and JIRA boards, partnering with product owners to refine backlog and manage technical debt.

• Built Google Data Studio dashboards for SLA breaches, disbursement volumes, and lead pipeline conversion metrics. EDUCATION

• Postgraduate Certificate – Business Analysis & Process Management Sheridan College, Mississauga, ON

• Bachelor of Arts – International Development

York University, Toronto, ON

CERTIFICATIONS

• Professional Scrum Master (PSM) – Scrum.org

• Project Management Professional (PMP) – PMI

• Professional Scrum Product Owner (PSPO) – Scrum.org

• Certified Information Systems Auditor (CISA) – ISACA

• ITIL Foundation Certified

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