Customer Service Emergency Management
Resume:
Jonerrah Small
SUMMARY
Justice Administration graduate with a Homeland Security specialization and 8+ years of experience in high-pressure, public-facing roles. I am currently completing a master’s in criminal justice with a focus on investigative tools and public accountability. I am skilled in communication, multitasking, and team leadership. Trained in emergency management, terrorism investigation, and security intelligence analysis. Proven ability to manage sensitive information, resolve complex issues, and maintain operational integrity. Eager to apply investigative competencies to support impartial oversight and systemic reform in NYC.
REFERENCES
Available upon request.
ADDRESS
Far Rockaway, NY 11691
PHONE
********.*.*******@*****.***
EXPERIENCE
Front of House
Junzi Kitchen – Manhattan, NY Mar 2019 – Mar 2020
• Led store opening procedures and trained new staff, enhancing team efficiency
• Managed financial transactions with precision and accountability
• Maintained strict adherence to health and safety regulations
• Boosted customer satisfaction through timely order execution and service
Cashier / Front of House
Two Forks – Manhattan, NY Apr 2017 – Jun 2018
• Delivered enthusiastic customer service and resolved service issues
• Balanced cash drawers and streamlined checkout procedures
• Fostered a welcoming environment for diverse clientele
Babysitter
Jones Family – Brooklyn, NY Mar 2018 – Dec 2018
• Oversaw daily activities of two children, ensuring safety and well-being
• Introduced educational games to support speech development
• Assisted with homework and cultivated a passion for reading
Customer Service Representative
Group 14621 – Rochester, NY Sep 2014 – Nov 2016
• Managed customer accounts with attention to detail and data integrity
• Compiled satisfaction reports to support quality assurance and compliance
• Resolved complex service issues with professionalism and discretion
• Maintained comprehensive records and influenced positive customer outcomes
Cashier
Wendy’s – Rochester, NY May 2012 – Aug 2014
• Managed opening and closing operations with precision
• Handled financial transactions and upheld customer satisfaction
• Maintained organizational accuracy and operational consistency
EDUCATION
[Purdue University Global] – New York, NY
Master of Criminal Justice
Expected Graduation: May 2026 (Coursework completed October 2025)
• Focus: Investigative Tools, Public Accountability, Oversight Systems
• Capstone: Interagency Coordination in NYC Emergency Housing Oversight
DeVry University – New York, NY
Bachelor of Science in Justice Administration, Homeland Security Concentration
May 2020 – February 2024 GPA: 3.6/4.0
• Dean’s List Recipient (2020–2024)
• Relevant Coursework: Law Enforcement, Terrorism Investigation, Emergency Management, Homeland Security & Terrorism, Security Intelligence Analysis, Critical Thinking & Problem Solving
SKILLS
• Investigative writing & case documentation
• Legal and administrative code familiarity
• Public-facing communication & stakeholder engagement
• Data accuracy & recordkeeping
• Multitasking in high-pressure environments
• Microsoft Word, Excel, Internet proficiency
• Keyboarding: 40 WPM
INVESTIGATIVE & OVERSIGHT TRAINING
• ICS-100: Introduction to Incident Command System – FEMA (Apr 2022)
• Introduction to Hazard Mitigation – FEMA (Mar 2022)
• Telephone Skills for Today’s Professional World – (May 2021)
• Be a Pro! Life Skills for Professional Success – (May 2021
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