Customer Service Specialist with 25+ Years Experience

Fernando Martinez

**** ***** **** **., *****, Texas 76078 **************@*****.*** 469-***-****

Objective: Seeking a full-time position offering opportunities for ongoing training and advancement within the organization.

Work Experience:

Amentum- November 2024 – September 2025

Document Specialist – Data Entry, Scanned and Prepped documents.

Temporary job only.

Records Clerk January 2020 – Present

Provide customer assistance in English and Spanish via phone.

Process daily records requests submitted by customers, handling mailing of certified copies and emailing paper copies.

Manage payments through certified payment systems.

Perform data entry in Odyssey for court reporter exhibits.

Ensure quality control of filed pleadings in Odyssey.

Handle case initiation tasks, including data entry for new cases.

Cashier (Front Counter) Denton County Court December 2018 – January 2020

Accepted payments for felony case fees/costs.

Managed incoming and outgoing mail, including copying and collating materials.

Distributed mail within the courthouse.

Responded to customer inquiries regarding case information via phone and email.

Posted payments in Odyssey and generated daily/weekly payment reports.

Front Customer Service/Cashier Denton County Court June 2018 – December 2018

Accepted civil documents for new/old cases and filed stamped documents.

Assessed court costs for civil cases in Odyssey.

Managed court reporter transcripts and assisted civil customers, including Spanish speakers.

Processed and certified civil documents as requested.

Handled document requests to records management county archives.

Deputy District Clerk I Denton County Court March 2018 – June 2018

Prepared, processed, and issued various legal paperwork.

Handled scanned documents and data entry in Odyssey.

Provided customer support for civil issues via phone.

Reviewed and processed online e-filing submissions.

Owner/Operator Green Chile Grill March 2011 – October 2017

Managed all operations of two fast-food grills.

Oversaw inventory, payroll, scheduling, and vendor ordering.

Maintained grills in compliance with health department regulations.

McKesson Corporation Carrollton, Texas October 1997 – February 2011

Credit and Rebill Specialist Senior Account Representative Mail Room Lead

Conducted research and analysis for pricing issues and corrected processing errors.

Communicated with suppliers regarding invoices and payments.

Coordinated mail room operations and recommended improvements.

Managed file room functions and reported statistics for process improvements.

Supervisor El Paso County Courthouse May 1995 – September 1997

Handled civil records retrieval and public correspondence.

Conducted research on old civil cases and performed data entry.

Supervised record purges and managed document certification.

Department Records Technician El Paso County Records Management and Archives February 1989 – March 1995

Managed retrieval and re-filing of various department records.

Scheduled pick-up and delivery of documents.

Supervised community service workers and maintained physical order of records.

Conducted data entry and inventory management.

Education:

Completed basic course studies in Small Business Management, El Paso Community College, August 1992.

Certified in Business Computer Accounting, International Business College, May 1989.

Professional Skills:

Bilingual in English and Spanish.

Adept in county, civil, and criminal records management.

Experienced with optical imaging systems.

Skilled in inventory control and SAP system usage.

Proficient with Microsoft Office – Outlook, Word, Excel, PowerPoint, Teams

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