Administrative Specialist & Patient Services Professional

Kimberly Green

Phone 256-***-****

Email ************@*****.***

Address Gadsden, AL 35901

CAREER OBJECTIVE

My professional objective is to work collaboratively with administrators and staff to analyze data that will improve targeted areas for students. I aim to clearly communicate the responsibilities of this role in alignment with the institution's vision and mission, ensuring the success of every student’s interaction. I will leverage my education and work experience to foster a conducive academic environment.

EXPERIENCE

ADMINISTRATIVE SPECIALIST/COMMUNICATION SPECIALIST-Quality of Life Health Services Inc./ full-time-40hr/week

Office management of supplies

Maintain filing system

Email correspondence

Routing calls

Managing Calendars

Interoffice liaison

Schedule meetings

Prepare various documents

Conduct research

Provides excellent customer service

Strong organizational skills

Excellent communication skills

Problem-Solving Abilities

Maintains strict confidentiality, HIPAA compliance

Proficient in Microsoft Office, Word, Excel, PowerPoint, Outlook

PATIENT SERVICE REPRESENTATIVE — Quality of Life Health Services /Full-Time 40hr/week

Gadsden, Alabama, November 2022 - Present

Maintained strict confidentiality of protected health Information to comply with HIPAA regulations.

Processed payments.

Provided clerical support to assist in the delivery of quality healthcare services.

Coordinated with back-office staff for timely and effective care of patients.

Input patient data into the electronic medical record system accurately and efficiently.

Communicated delays in appointments and offered to reschedule.

Verified and updated patient, physician, or insurance changes to maintain proper billing.

Scheduled appointments and referrals.

Identified and reminded patients of health maintenance gaps.

Obtained proper authorization and identification before the release of confidential medical records.

Assisted patients with insurance information and billing questions.

CUSTOMER SERVICE REPRESENTATIVE/ MANAGER — Lester Enterprises/Avis Car Rental, Birmingham, AL / Aug 2021 - May 2022 Full-Time/40hr/week

Birmingham, AL, August 2021 - May 2022

Delivered excellent customer service while working in a fast-paced environment.

Identified ways to improve efficiency in operations and implemented process changes.

Records management of customer interactions or transactions regarding details of inquiries, complaints, or comments, as well as actions taken

Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

PERSONAL ASSISTANT/CARETAKER — PERSONAL ASSISTANT

Centre, AL, January 2000 - April 2021-32hr/week

Engaged clients through conversation and companionship, promoting independence.

Coordinated medical appointments, errands, and social events.

Assisted clients in and out of bed and wheelchairs, using safe lifting and transferring techniques.

Facilitated social activities for clients to maintain a sense of purpose and community.

Prepared meals according to the client's dietary requirements.

Protected health information according to HIPAA policies and procedures.

Maintained a secure environment for clients by following established safety standards.

Assisted clients in activities of daily living to maintain health and dignity.

Worked with family and outside providers to meet the client's physical and emotional needs.

Transported client to doctor's office and essential errands.

Wound care treatment

Prepared and maintained records of client progress and services performed, reporting changes in client condition to clinical nurses.

WORK-STUDY/CLERICAL SUPPORT — Gadsden State Community College

Gadsden, AL, October 2010 - July 2013 20hr/week

Appointment Scheduling and maintaining a calendar.

Data entry and other Administrative duties.

Filing

Operated office machines, photocopiers, scanners, facsimile machines, and voice mail systems.

Interoffice Liaison

EDUCATION

DBA/BA DOCTORATE IN BUSINESS ADMINISTRATION

— Capella University

Minneapolis, Expected graduation Aug 2026

Relevant Coursework

Organizational Leadership and Development

MBA IN BUSINESS ADMINISTRATION

— Southern New Hampshire University

Manchester, NH, Oct 2022

Relevant Coursework

Organizational Leadership

BACHELOR OF SCIENCE (B.S.) IN BUSINESS ADMINISTRATION/HEALTH ADMINISTRATION

— Faulkner University

Montgomery, AL, Sep 2018

Relevant Coursework

Quantitative and Qualitative studies

ASSOCIATE OF APPLIED SCIENCE A.A.S. IN BUSINESS ADMINISTRATION/MEDICAL OFFICE ADMIN

— Gadsden State Community College

Gadsden, Alabama, United States, Aug 2012

Relevant Coursework

Medical Terminology, Coding, Transcription, & Records Management

SKILLS

Customer service

Microsoft Office 365

Data Analysis

Insurance Verification

Substitute Teaching

Payment Collection

Scheduling

Patient Registration

Quantitative Analyses

Qualitative Analyses

Lesson Planning

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