Sales Support Specialist with Claims Experience

Kevin M Stolz

*** ******* **

Sandwich, IL *****

Phone 331-***-****

E-mail ***********@*****.***

SUMMARY OF

QUALIFICATIONS: Extensive computer work throughout my career including creating, maintaining and updating files and/or records. Extensive contact with clients both face-to-face and via phone. Extensive use of various Microsoft Office products including Power point, Word, Excel and Access.

EDUCATION: College of DuPage, Glen Ellyn, IL

Certification

• Various computer programming courses including DOS, Qbasic, Dbase IV and Cold Fusion.

Wabash College, Crawfordsville, IL

BA in English Literature with a Business minor.

PROFESSIONAL

EXPERIENCE:

12/2019 – 09/2025 Delta Dental of Illinois, Naperville, IL Sales Support Specialist

• Daily processing of dental & vision quote requests for groups of 2-150 lives using my producer’s license.

• Daily audits adjustments for suspended claims

• Assisting with various projects, including Due Diligence letters & HMO encounters

• Daily use of Salesforce & CRM software

12/2014 – 12/2019 Delta Dental of Illinois, Naperville, IL Customer Care Rep

• Telephone support for inbound calls from members, Dentists, agents & third parties regarding dental claims and benefits.

• Daily audits adjustments for suspended claims

• Assisting with various projects, including Due Diligence letters & HMO encounters 04/2014 – 12/2014 Aerotek Employment Agency, Oak Brook, IL Customer Care Rep for Delta Dental of Illinois

• Telephone support for inbound calls from members, Dentists, agents & third parties regarding dental claims and benefits.

05/2007 – 04/2014 The Hartford, Aurora, IL

Claims Rep

• Daily entry of Commercial Workers’ Compensation, General Liability and Auto claims via inbound calls and faxes.

• Providing First Notice of Loss support to commercial accounts.

• Telephone support for personal lines customers & agents. 11/2004 – 01/2007 K&R Splicing, Naperville, IL

Technician/Co-Owner

• Contract service technician for Comcast splicing and installing cable systems from vaults to client’s main support boxes.

• Order product.

• Maintaining weekly, monthly and yearly budget.

• Negotiating contracts with Comcast and other potential clients. 10/2003 – 10/2004 CMXchange, Inc. Northfield, IL

Department Supervisor

• Responsible for producing daily reports on current prices for the Aluminum metal market for company e-commerce website.

• Supervised 3 person staff in call center handling technical support for auction website.

• Answer emails with technical questions and other issues surrounding website. 04/1998 -10/2003 National Support Center, LLC., Aurora, IL Department Supervisor/Programmer/Lead Trainer

• Certified trainer for 3Com desktop modems, Palm Pilot device, ISDN Courier modem, Analog Courier modems, DSL Modems and other Telephony devices.

• Certified trainer for Best Data desktop modems, Network Cards, PCMCIA Cards, Video cards..

• Have trained and certified over 300 technicians for call center.

• Working knowledge of Windows, DOS and Novell Netware.

• Assisted MIS Director in building and maintaining computers throughout call center.

• Created and maintained company Intranet/Internet to assist technicians and customers with support related questions.

• Telephone support for all related products.

Previous employment history is available upon request. REFERENCES: Available upon request.

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