Remote Support & Customer Care Specialist

Latoya Johnson

San Antonio, TX ***** +1-512-***-**** ***************@*****.***

Work Experience

Customer Service Representative

Ibexglobal San Antonio, TX

July 2022 to November 2025

I schedule NEMT(non emergency medical transportation) I also assist members with scheduled rides(finding their drivers)

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Built rapport with customers through active listening, empathy, and personalized interactions

• Maintained a positive attitude and professional demeanor even when faced with challenging or difficult customers

• Managed a high volume of incoming calls and consistently meeting or exceeding performance metrics for response time and resolution Unemployed

No company San Antonio, TX

June 2018 to July 2022

After my children graduated from High School in June 2015 and went off to college, I decided to take some time off for myself. I needed a mental and physical reset, so I gathered up myself and relocated from Austin to San Antonio Tx in June 2018. I had odd jobs here and there up until the Pandemic hit in 2020 and was unemployed up until July 2022 when I got the job at Ibexglobal and still currently employed there now

Unemployed due to taking care of family members

No company caregiver for mother Austin, TX

June 2013 to June 2018

While I was being my mother's caregiver in 2011, I also have a set of Twins(girl/boy) that are teenagers and with my mother passing and my children graduating from high school in 2015 and getting ready for college; I was overwhelmed and exhausted and just needed to breathe and grieve properly and mentally reset

• Managed household tasks such as cleaning, laundry, and meal preparation on a daily basis

• Organized and maintained schedules for appointments, social events, and recreational activities

• Managed household finances by creating budgets and tracking expenses

• Coordinated medical appointments and if medication was prescribed for my children it was given to them properly and on time

• Grocery shopping and running errands to make sure the necessary supplies were available

• Provided transportation services for my children to attend appointments or social outings

• Engaged in meaningful conversations to stimulate cognitive function and promote mental well-being

• Managed inventory of household supplies ensuring timely restocking when needed

• Maintained a clean and organized living space by regularly decluttering and tidying up

• Purchased necessary household supplies while adhering to budget constraints Unemployed due to taking care of family members

No company Austin, TX

December 2010 to June 2013

• My mother had Heart Transplant Surgery in December 1996 and her health started declining at the end of 2010 and early 2011 and my little sister and I took turns being her caregivers up until her death in September 2013

• Assisted with daily activities such as bathing, dressing, grooming, and medication management

• Provided compassionate care and support to my elderly mother, ensuring her safety, comfort, and well-being

• Maintained a clean and organized living environment for my mother by performing light housekeeping duties

• Managed medical appointments and transportation arrangements for my mother as needed

• Administered medications accurately following prescribed dosages under the supervision of a nurse or doctor

• Implemented fall prevention strategies by removing hazards from the environment

• Assisted with physical therapy exercises as directed by healthcare professionals Direct Care Worker

Austin State Hospital Austin, TX

April 2005 to October 2010

To help the client communicate to the doctor's and nurse's basic everyday needs, while they are hospitalized. To also help them participate in the treatment program and regimen they receive and to eventually get released from the hospital into a suitable environment Education

General Studies (High school diploma or GED)

Albert Sidney Johnston High School Austin, TX

August 1989 to June 1992

High school diploma

Albert Sidney Johnston High School Austin, TX

August 1988 to June 1992

Skills

Senior Care Home Care Food Preparation Cooking Time management Laundry Technical support Developmental Disabilities Experience Communication skills Meal Preparation Food service Caregiving Phone etiquette English Call center Restaurant experience Customer support Vital Signs Customer service

Certifications and Licenses

Driver's License

April 2025 to April 2033

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