Certified Nursing Assistant & Donor Specialist Resume Title
Resume:
Michelle Walpole
Rossville, GA *****
**********************@*****.***
Willing to relocate to: Rossville, GA - Ringgold, GA - Fort Oglethorpe, GA Authorized to work in the US for any employer
Work Experience
Certified Nursing Assistant
Erlanger Hospital-Chattanooga, TN
September 2025 to Present
• Assisted physicians and nurses in providing patient care, including taking vital signs, collecting specimens, and administering medications
• Maintained accurate electronic health records (EHR) for all patients, documenting medical history, treatments, and test results
• Performed various laboratory tests such as blood draws, urinalysis, and EKGs with a high level of accuracy
• Prepared examination rooms by sterilizing equipment and ensuring adequate supplies are available for procedures
• Trained new medical assistants on best practices for clinical procedures resulting in improved efficiency within the department
• Maintained strict adherence to HIPAA regulations when handling sensitive patient information
• Closely monitored medication inventory levels, restocking as needed while minimizing waste or expiration of medications
• Assisted with patient education programs on topics such as diabetes management, weight loss strategies, and smoking cessation
• Demonstrated strong communication skills by effectively explaining complex medical terminology to patients in a clear and concise manner
• Assisted in the implementation of telehealth services, allowing patients to receive virtual consultations and follow-ups
• Served as a liaison between patients and insurance companies regarding billing inquiries or claims resolution
• Demonstrated proficiency in using electronic health record (EHR) systems such as Epic or Cerner to accurately document patient information
• Coordinated with pharmacy staff to ensure timely prescription refills for patients resulting in improved medication adherence rates
Donor Specialist
Blood Assurance-Cleveland, TN
February 2022 to August 2025
Collect blood and blood products from donors.
Certified Medical Assistant
University Rheumatology Associates-Chattanooga, TN December 2018 to December 2024
Calling patients, taking phone calls, giving injections, Prior approvals, reporting lab results, and calling insurance companies. Got patients medication covered by insurance and get them set up with project access and scheduled referrals. Triaging patients getting the right for doctor. Taking vitals. Phlebotomist
Chattanooga Heart Institute-Chattanooga, TN
July 2018 to December 2018
Phlebotomist
Jefferson Regional Medical Center-Pittsburgh, PA
July 2016 to July 2018
Donor Services Specialist
Education
Billing and Coding (Associate degree)
University of Arkansas Grantham
February 2023 to November 2024
Medical Assistant (Associate)
Douglas Education Center-Monessen, PA
February 2017 to May 2018
High school diploma or GED
Skills
• Phlebotomy
• Phone etiquette (1 year)
• Venipuncture
• Recruiting
• OSHA (regulatory compliance area)
• Microsoft Outlook
• ICD-9
• EKG
• Injections
• Filing
• Computer literacy
• Receptionist
• EMR
• Vital Signs
• Call center experience
• Sales
• Data entry (5 years)
• Appointment scheduling
• Phone triage
• Organizational skills
• Epic
• Outpatient
• Microsoft Excel
• Windows
• Microsoft Word
• Clinic experience
• Electronic health records (EHR) management
• Medical assisting (5 years)
• Typing
• ICD-10
• CPR Certified
• Primary care
• Time management
• Computer skills
• Patient Care
• EHR
• Communication skills
• Customer service (5 years)
Languages
• English
Certifications and Licenses
AED Certification
CPR Certification
NRCPCT
May 2024 to May 2025
NRCMA
May 2024 to May 2025
NRCCS
May 2024 to May 2025
BLS Certification
Certified Phlebotomy Technician
Driver's License
Certified Medical Assistant
Medical Coding Certification
Certified Professional Coder
Certified Coding Specialist
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