Administrative Operations Specialist with Process Improvements
Resume:
Kayla Haas
Afton, Michigan
****************@*****.***
Willing to relocate: Anywhere
Work Experience
Office Manager
MY Industries-Sioux Falls, SD
March 2014 to April 2015
• Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
• Developed and implemented efficient filing systems to improve document organization and retrieval
• Maintained confidential employee records, ensuring compliance with privacy regulations
• Assisted in the recruitment process by screening resumes, conducting initial interviews, making final decisions in hiring the best candidates and building a professional team
• Prepared reports on office expenses, budget, and operational performance for Owner reveiw
• Implemented new onboarding procedures that reduced training time by 50% while maintaining high- quality standards (ex: allowing new recruits to take training books home to study and practice, also giving them the option to call me to practice on. This allowed me to offer further guidance, and training in a more relaxed environment . This allowed them to be more prepared, and confident coming in for the next phase of training.) New recruits were training over a 4-day training program, but adding the option to practice at home and receive one on one advice we cut that in half . Training could now be completed in only 2 days, and they were ready. They came in more confident and familiar with the job, and ready to SEIZE THE DAY
Education
Some College in Business specializing in management American InterContinental University-Houston - Remote August 2014 to October 2014
• Took business classes online (specializing in management)
• Earned a 4.0 average for the semester
• Learned ways to handle problems ethically, and professionally.
• There was confusion about my grant and they shut my computer access off. I was not able to complete Skills
• Microsoft Office
• Office management
• Microsoft Outlook
• Time management
• Conflict management
• Google Docs
• Customer service
• Customer relationship management
• Training & development
• Management
• Sales
• Typing
• Microsoft Word
• Office experience
• Google Suite
• Supervising experience
• Negotiation
• Human resources
• Microsoft Excel
• Organizational skills
• English
• Phone etiquette
• Facilities management
• Leadership
• Team management
• Property management
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