Restaurant Management & Training Specialist
Resume:
Charmaine Owens
Brandon, MS *****
****************@*****.***
Professional Summary
Market training manager for pacificbells 29 years of tacobell experience . Relocating Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
General Manager
Taco Bell-Brandon, MS
July 1995 to Present
I am currently the training manager I train all new management staff as well as run my establishment . I have strive to be the best,been best of best twice,store sales are the strongest amongst the tacobells in the area I like a challenge. Im number 5 in top 20 corporate . Education
Prenursing (Some college)
Bailey Magnet School-Jackson, MS
January 1990 to January 1990
High school diploma or GED
Skills
• Phone etiquette
• Customer service (10+ years)
• Team motivation (leadership skill)
• Employee engagement
• Individual consumer customer service
• Upselling
• Staff scheduling
• Financial performance measurement
• Managing food service teams - Largest food service team managed (16-20 team members)
• Inventory Control
• Phone call management
• Conducting staff training sessions as a first-line manager - Staff training sessions conducted as a first-line manager (11-20 sessions)
• Retail math
• Load & unload
• Organizational skills
• Call center agent experience
• Food service inventory management
• VPN
• Team management
• Relationship management
• Conference training method
• Computer skills
• Customer relationship building
• Customer support specialist experience
• Payroll
• Managing teams in a customer support role - Largest customer support team managed (16-20 team members)
• Google Workspace
• Operations Management
• Typing
• Management
• Customer satisfaction surveys
• Retail sales
• Sales
• Labor Cost Analysis
• Communication skills
• Food Safety
• Hospitality (10+ years)
• Budgeting
• Phone customer support
• Product demos
• Data entry
• Windows
• Restaurant management (10+ years)
• Improving customer support response time - Customer support response time improved (11-20%)
• Customer support - Customer support experience (6-10 years)
• Conflict management
• Forecasting
• In-person customer service
• Internal hiring
• Coaching
• Formal training programs
• POS
• Complaint handling
• Inventory management
• Microsoft Outlook
• Quick service & fast food restaurant
• Recruiting
• Guest Services
• Live chat
• Cost control
• Freshsales
• Cash register
• Referrals (candidate sourcing)
• Restaurant experience (10+ years)
• Performance management
• Supervising experience (10+ years)
• Profit & Loss
• Purchasing
• Time management
• Store Management Experience
• Kitchen Management Experience
• Basic math
• Email customer support
• Food service management - Food service management experience (6-10 years) (10+ years)
• Retail Management
• Leadership (10+ years)
• Food service
• Billing issue inquiries
• Cash handling
• Cash reconciliation
• Stocking
• Delegation
• Phone communication
• Quality control operations
• Customer service manager experience
Languages
• English
Certifications and Licenses
Food Handler Certification
ServSafe
Driver's License
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