Program Manager with Digital Transformation Expertise

HIGHLIGHTS Accomplished Program Manager having ** years of progressive experience in leading and transforming IT Organizations. Proven track record of 8+ years of managing complex projects in the area of Digital Transformation, Salesforce, Cloud migration, DevOps and Mobile App development. Skilled in delivering measurable business outcomes, building high-performing teams, and enabling business growth through effective technology solutions.

SKILLS Project Management Stakeholder Engagement Risk Management Metrics & Governance Team Building Process Optimization Problem Solving Continuous Improvements EMPLOYMENT HISTORY

Program Manager Mar 2024 till date

Narveetech Inc Client: Wells Fargo (Atlanta, GA, USA) Project Description: Delivered Digital Transformation program (Web and Mobile App development) covering Key features for Digital and Mobile Banking. These features helped the sales team to on-board new customers in a fast pace on a new platform. Cloud Migration (SaaS and PaaS) – Successful Mobile App migration from on-premises to Azure Cloud for Banking clients. Client can also access Mobile app in more secured way, fetch real-time claims data, and use niche feature like QR code. Also completed System integration using Salesforce Sales Cloud for Banking client which has increased the overall operational efficiency. Project Management Tool: JIRA, MS-Office, MPP, MS-Teams, SharePoint, Confluence, Visio, and Agile Scrum Board. Technology: Azure Cloud, Salesforce (Sales & Service Cloud), DevOps (Jenkins, Docker, Kubernetes), Java, Mobile (iOS/Android). Roles & Responsibilities:

Delivery Management: Overseeing multiple projects achieving business goals, ensuring adherence to schedule, quality, and cost.

Stakeholder engagement: Maintaining strong relationships with clients, vendors. Ensuring high levels of client satisfaction.

Team Building: Mentoring a high-performing team. Motivating them through rotations and succession planning.

Quality Assurance: Implementing best practices and ensuring adherence to industry standards through kick-offs and audits.

Project Governance: Establishing project governance frameworks, defining RACI metrics & escalation procedures.

Risk & Metrics Management: Conducting reviews, identifying risks & mitigations. Measuring project performance.

Change Management: Managing changes to scope, schedule, or resources. Conducting impact assessment due to change.

Revenue and Operations: Custodian of SOWs/MSAs, rate and contract negotiations, P&L accountability, and pre-sales support.

Continuous Improvement: Analyzed lessons learned, identified areas for improvement, and incorporated customer feedback. Key Achievements:

Enhanced Project Quality by 55% through development and implementation of Quality Management System.

Established a centralized Governance leading to 25% increase in on-time and on-budget delivery.

Enriched “Customer Satisfaction Index” (CSAT) to 4.8/5 by Client-Centric approach.

Increased employee productivity by 30% by driving a comprehensive training and development programs. SUMIT KADARKAR (Program Manager)

+1-470-***-**** *****.********@*****.*** Atlanta, GA, USA Program Manager Dec 2022 – Mar 2024

Persistent Systems Client: Intuit Bank

Program Description: Overseen end-end implementation of Salesforce Service Cloud and Sales Cloud (Omni Channel) using CPQ tool. This has enhanced decision-making for sales team, optimized sales strategies, and improved the overall case management. Also, delivered Salesforce AI (Einstein Analytics) based projects like “Development of Dynamic Chatbot” using Natural Processing Language,

“OCR (Optical Character Recognition)” using Machine Learning, and “Fraud Detection System” using Machine Learning Algorithms. These projects have enhanced the customer engagement, reduced manual data entry, and made banking transactions more secure. Project Management Tool - JIRA, MPP, MS-Teams, SharePoint, Confluence, Visio, Agile (Scrum / Sprint) storyboard. Technology - iOS and Android, AWS Cloud, Java, Salesforce (Sales & Service Cloud), SQL, DevOps, and Python. QA: Selenium. Roles & Responsibilities:

Project management: Managed end-end project using Agile Scrum right from requirement, design, UAT and Go-Live.

Delivery management: Owning the projects delivery achieving business goals, ensuring adherence to schedule, quality, and cost.

Stakeholder engagement: Maintaining strong relationships with clients, vendors. Ensuring high levels of client satisfaction.

Risk & Issue handling: Conducting reviews, identifying risks & mitigations. Sharing metrics to measure project performance.

Budget and forecasting: Estimating project efforts and licensing cost to arrive at overall budget for better tracking of project cost.

Vendor management: Involved in vendor identification, contract agreement, monitoring work, and performance feedback.

Team building: Mentoring a high-performing cross-functional teams. Motivating them through rotations and succession planning.

Project governance: Establishing project governance frameworks, defining RACI metrics & escalation procedures Key Achievements:

Enhanced Project Quality by 55% through development and implementation of Agile Best practices.

Established a centralized Governance leading to 25% increase in on-time and on-budget delivery.

Augmented resource utilization by 25% through effective Capacity planning, rotations and succession planning.

Enriched “Customer Satisfaction Index” (CSAT) to 4.8/5 by Client-Centric approach.

Increased employee productivity by 30% by driving a comprehensive training and development programs. Program Manager Nov 2019 – June 2022

Nihilent Technology Client: Nedbank

Project Description: Business Transformation through Salesforce Implementation using Salesforce Service Cloud for banking customers. Implemented a comprehensive case management system to track customer inquiries using Salesforce Service Cloud. Also, completed Azure cloud migration. Post migration business has witnessed 35% reduction in customer complaints resolution time and 25% increment in claims handling efficiency for insurance customers. Additionally, designed and implemented DevOps pipeline

(CI/CD) reducing the Lead time by 15% and increasing Deployment frequency by 25%. Overall the project has enhanced sales processes, improved lead management, and boosted sales team productivity. Project Management Tool: JIRA, MS-Office, MPP, MS-Teams, SharePoint, Confluence, Visio, and Agile Scrum Board. Technology: Azure Cloud, Salesforce (Sales & Service Cloud), DevOps (Jenkins, Docker, Kubernetes), Blockchain, SQL, and Selenium. Roles & Responsibilities:

Developed and executed the CRM strategy, Project plan, delivery milestone aligned with overall business objectives.

Led the CRM teams to deliver innovative solutions that enhance customer experience and drive business growth.

Oversee Salesforce Sales & Service Cloud project delivery, ensuring alignment with client needs, timelines, and budgets.

Resolved any escalations or issues in service delivery, acting as a liaison between clients and internal teams.

Worked closely with key stakeholders to ensure CRM initiatives are aligned with business goals and customer needs.

Built and managed deep relationships with existing and prospective clients ensuring high client satisfaction and trust.

Fostered a collaborative and innovative work environment that encourages continuous learning and improvement. Key Achievements:

Thought Leadership in process & productivity improvement by 30% by building Agile best practices.

Set up Strategic, Tactical Agile dashboards increasing Delivery monitoring by 30%.

Improved customer retention by 40% by influencing project stakeholders through flawless delivery.

Established Shared services (Center of Excellence) to increase resource utilization by 20% and reduce project cost by 15%. Technical Manager 2017 – 2019

Synechron Technologies: Clients: HSBC Bank

Program Description – Delivered Digital Transformation program through application Development project (Web and Mobile App development) covering key features of Digital and Mobile Insurance. Also, successfully completed System integration using Microservice design, DevOps pipeline (CI/CD), API integration, and Data management. The project covers “SDLC Life Cycle” phases right from planning, design, testing, execution, implementation, integration, training, Go-Live, Support, and maintenance. Project Management Tool: JIRA, MS-Office, MPP, MS-Teams, SharePoint, Confluence, Visio, and Agile Scrum Board. Technology: Java, .Net, AngularJS, AWS Cloud, Oracle, and DevOps (Jenkins, Docker, Kubernetes, Chef). Roles & Responsibilities:

End to end delivery responsibility from project initiation, planning, requirement, design, execution to closures.

Managed projects scope change with different Agile and Lean approaches such as Scrum and Kanban practices.

Influenced project stakeholders by flawless delivery, tracked program Risk, Metrics, KPI's and suggested Benchmarking.

Maintained strong relationships with clients, vendors. Ensuring high levels of client satisfaction.

Project Governance: Shared regular project reports covering project health, open risks, and challenges. Key Achievements:

Enhanced Project Quality by 35% through development and implementation of Quality Management System.

Improved customer interaction resulting into a 40% increase in customer engagement. Technical Project Manager 2015 – 2017

L&T Infotech: Clients: Marsh and McLennan Insurance Project Description (Wealth Management) - Developed the WMTP (Wealth Management Technology Platform) which is a Centralized Information Centre for both Bank’s customers as well as portfolio managers. Also, designed a unique feature of “Personalized financial planning” and “Wealth analysis”. It has helped the Bank to strengthen client relationships. Project Management Tool: JIRA, MS-Office, MPP, MS-Teams, SharePoint, Confluence, Visio, and Agile Scrum Board. Technology: Java, AngularJS, SQL, DevOps, and Selenium. Roles & Responsibilities:

Managed E2E Agile delivery, achieving Delivery excellence and Contractual commitments to the client.

Lead all phases of the project life cycle from requirements gathering, design, build, implementation and continuous service.

Developed project plans, monitoring and reporting on all project tasks, activities, expectations, controls and deliverables.

Set the project goals and planning strategies. Managing schedules, budgets, and resources

Coordinated project team members and Communicating with stakeholders, ensured project delivery within budget and timeline. Project Manager 2008 – 2015

Cognizant: Clients: UBS bank (Singapore) and Lloyds Bank Project Description (Capital Market) - Project Title: Real-Time Trading Platform Implementation. The goal of this project was to develop and implement a real-time trading platform for a financial institution to enhance trading efficiency, reduce latency, and improve user experience for traders and clients. Designed a scalable architecture that supports high-frequency trading, integrating various market data feeds and order management systems.

Roles & Responsibilities:

End-end project management - Project Plans, Test Approach, Development Strategy, Defects, Deliverables, and dependencies.

Ownership of Project risks, mitigations, Project metrics, reports and KPIs.

Developed project plans, monitoring and reporting on all project tasks, activities, expectations, controls and deliverables.

Coordinated project team members and Communicating with stakeholders

Ensured project delivery within scope, budget, and timeline. Software Engineer 2001 – 2008

Capgemini (Jan 2004-Nov 2005) and (Oct 2007-May 2008); Client: Rabo Bank & Allianz Insurance.

Sr. Consultant - Merrill Lynch - (Nov 2005-Oct 2007); Software Engineer - DISHA Infotech - (June 2001-Jan 2004). Roles & Responsibilities:

Involved in all phases of the project right from the requirement gathering, design, testing, deployment.

Ownership of risks, mitigations, Project metrics, reports and KPIs for the assigned module.

Coordinated with project team members and stakeholders on the project blockers.

Supported the project lead on ensuring the delivery within scope, budget, and timeline. EDUCATION & CERTIFICATIONS

Master of Business Administration (MBA) (IT-Systems), Manipal University, July 2007

Bachelor of Engineering (Computer Science), Mumbai University, June 2001

IT Project Management, IIT Bombay, November 2005

Salesforce Certified – AI Specialist, Salesforce, December 2024

Salesforce Certified – AI Associate, Salesforce, November 2024

Project Management Professional (PMP), PMI USA, August 2011

Certified Scrum Master (CSM), Scrum Alliance, February 2018 DOMAIN COMPETENCY

Banking & Financial Services: Investment Banking (Brokerage & Trading, Financial Securities, equities, Bonds, and Derivatives). Core Banking (Cash Management, Safe Deposits, Interests, SWIFT, and CHIPS; Retail Banking - Cards & Payments, SEPA, and Overdrafts). Corporate Banking (Letter of Credit and Trade Finance), and Private Banking (Residential & Commercial Loans).

Insurance: Property & Casualty Insurance: Liability Insurance (Lawsuits & Liability Claims), Commercial Property Insurance (Fire, Thefts, and Natural disasters), Workers compensation (Medical expenses, lost wages), and Auto Insurance (Liability and physical damages). Insurance Life Cycle - Policy quotes, Underwriting, Binding, Issuing, Amendment, Brokerage, and Claims settlement. ACCOLADES

Praised by Account Head, Persistent for implementing “Shared Services” targeting Delivery Efficiency across Salesforce Practices.

Commemorated by Sr. VP, Nihilent for doing “Commendable job” in providing consultation to “Product Assessment Framework”.

Remunerated by VP, Cognizant for showing “Outstanding Leadership Quality” in Digital Transformation Initiative.

Rewarded by AVP, Merrill Lynch for giving “Exceptional Performance” in designing Automation Framework for cost optimization.

Awarded by Director, Capgemini, as “Pillar of Excellence” for bringing quality results and value additions to the customers.

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