Virtual Assistant - Administrative Support Specialist

GREAT MICHAEL

Virtual Assistant Administrative Support Remote Collaboration Specialist

**************@*****.***

PROFESSIONAL SUMMARY

I am a proactive and highly organized professional with experience in administrative support and customer service, seeking to leverage strong communication, time management, and AI proficiency to support the growth of a SaaS platform connecting travellers and local guides. I possess the ability to manage communications, coordinate schedules and travel, and streamline administrative processes. I am adept at utilizing AI tools such as ChatGPT and Gemini to enhance efficiency and productivity.

SKILLS AND COMPETENCIES

● Communication and Interpersonal Skills: Excellent written and verbal communication, interpersonal skills, emotional intelligence, teamwork.

● Organizational and Time Management Skills: Strong organizational skills, time management, multitasking, attention to detail, ability to prioritize and manage multiple tasks.

● Administrative and Coordination Skills: Scheduling and calendaring, email management, travel/hotel coordination, record keeping, administrative coordination, ability to streamline administrative processes.

● Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace (Docs, Sheets, Slides, Gmail), CRM software (Hubspot), project management tools (Asana, Trello), Teams, Zoom.

● AI Proficiency: Skilled in utilizing AI tools like ChatGPT and Gemini to improve resourcefulness, productivity, research, drafting communications, and information gathering.

● Proactive and Problem-Solving: Analytical skills, tech-savvy, possess a growth mindset towards knowledge acquisition, ability to work independently and proactively, problem-solving.

WORK EXPERIENCE

ADMINISTRATIVE ASSISTANT January 2024 - present Nidtac Engineering Limited

● Planned and booked travel and accommodation for administrators.

● Scheduled meetings and appointments effectively, avoiding overlaps by 95%.

● Assigned and managed project tasks using Asana.

● Transferred and updated employee records in the company database; maintained accurate staff records using spreadsheets.

ADMINISTRATIVE ASSISTANT January 2022 - December 2024 DD Rentals

● Achieved an increase in customer satisfaction by providing accurate information and timely assistance.

● Improved order accuracy through meticulous attention to detail in processing customer orders.

● Contributed to increased sales by effectively upselling products and services.

● Enhanced customer retention rates by 15% through exceptional follow-up service and prompt issue resolution.

● Increased average response time to customer inquiries, resulting in quicker resolutions and improved customer experience.

FREELANCE WRITER

Preserve Writes

1. Created engaging content in diverse niches including crypto, forex, gambling, and history 2. Delivered client-specific content with minimal revision required 3. Managed deadlines across multiple ongoing assignments VIRTUAL ADMINISTRATIVE ASSISTANT January 2024 - Present Yowell’s Roofing company (Tampa Florida)

● Achieved an increase in customer satisfaction by providing accurate information and timely assistance.

● Improved order accuracy through meticulous attention to detail in processing customer orders.

● Contributed to increased sales by effectively upselling products and services.

● Enhanced customer retention rates by 15% through exceptional follow-up service and prompt issue resolution.

● Increased average response time to customer inquiries, resulting in quicker resolutions and improved customer experience.

EDUCATION HISTORY

BACHELOR OF ARTS

Business Administration 2020

CERTIFICATIONS

● Digital Witch — IT Support/Virtual Assistance, 2024

● ALX — Virtual Assistant, 2024

● Asana – Workflow Specialist Certification, 2025

● Introduction to html and css, 2023

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