Senior Administrative Assistant and Executive Support Specialist

Emily Lawrence

602-***-**** l **********@*****.*** l Buckeye, AZ, 85326

PROFESSIONAL PROFILE

With over 15 years of experience as an Administrative Assistant, I am a highly skilled professional adept at providing comprehensive support to senior executives. Known for my exceptional organizational abilities, attention to detail, and proficiency in handling complex administrative tasks, I excel in managing calendars, coordinating meetings, and prioritizing tasks effectively. My strong communication skills and ability to handle sensitive information with discretion make me an asset in maintaining confidentiality and fostering productive working relationships. Committed to delivering excellence in administrative support, I thrive in fast-paced environments and adapt to evolving priorities efficiently and professionally. CORE COMPETENCIES

Microsoft Office Suite / Meeting and Event scheduling / Diary Management / Minute Taking

/ Supply ordering and Inventory Management / Time Management / Professionalism / Time Management and Multi-Tasking / Strong communication and written skills. PROFESSIONAL EXPERIENCE

● ADMINISTRATIVE ASSISTANT, SOUTH AFRICAN ROAD AGENCY; CAPE TOWN, SA — 2014 - 2021 I adeptly managed the executive's diary, prioritized tasks, and scheduled meetings with both internal and external stakeholders. I meticulously recorded minutes during meetings and efficiently organized boardrooms for various sessions. My responsibilities extended to overseeing the day-to-day operations of the office, including coordinating travel arrangements for the executive. Additionally, I demonstrated proficiency in preparing research and presentations as needed, procuring office supplies and stationery, scheduling training courses for the entire region, and maintaining an effective filing system. Through my multifaceted support, I consistently ensured the smooth functioning of the executive's office and facilitated streamlined operations across the organization.

● PERSONAL ASSISTANT TO CEO, VINEYARD HOTEL & SPA; CAPE TOWN, SA— 2006 - 2012 I provided comprehensive support in managing the CEO’s diary and coordinating appointments. In addition to offering administrative coordination and secretarial services, I efficiently monitored and screened telephone calls, ensuring queries were directed appropriately. My responsibilities extended to assisting with domestic and international travel arrangements, compiling correspondence, and creating PowerPoint presentations on behalf of the CEO. I regularly engaged with clients and external service providers, including architects, engineers, and interior designers, fostering effective communication and collaboration. I played a pivotal role in meeting preparation by compiling agendas and information packages, taking meticulous minutes, and following up on action items. Moreover, I managed miscellaneous claims, coordinated office stationery, and oversaw office equipment maintenance, ensuring smooth operations within the organization. My proactive and detail-oriented approach contributed to the CEO's effectiveness and the overall success of the hotel.

● PERSONAL ASSISTANT TO DIRECTOR, DEPARTMENT OF HEALTH, CAPE TOWN, SA - 2001- 2006 I provided invaluable support by overseeing reception services, managing the director's diary, and efficiently screening and redirecting calls as necessary. My responsibilities included liaising with senior staff members to prepare agendas and information packages for meetings, ensuring all stakeholders were well-informed and prepared. Additionally, I handled client complaints and compliments with professionalism and tact, addressing concerns promptly and escalating issues when necessary to ensure timely resolution. Through my proactive approach and effective communication skills, I facilitated smooth operations within the department and enhanced the director's effectiveness in fulfilling his responsibilities.

EDUCATION & CERTIFICATION

● National Certification in Management Assistant

● Senior Certificate

● Certificate – Effective Executive Secretary/PA

● Training in Conflict Resolution

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