Office Manager & Treatment Coordinator 10+ Years Experience

Vanessa Henderson

Cary, NC ***** • ************@*****.*** • 203-***-****

Willing to relocate • Authorized to work in the U.S. Professional Summary

Detail-oriented and patient-focused Office Manager and Treatment Coordinator with 10+ years of experience in oral surgery, dermatology, wellness, and community health settings. Skilled in patient communication, scheduling management, insurance verification, prior authorizations, EHR documentation, and leading administrative teams. Known for improving office workflow, supporting providers, and delivering exceptional service to patients and staff. Work Experience

Lead Treatment Coordinator

Capital Oral & Facial Surgery — Holly Springs, NC (Aug 2024 – Present)

• Communicate treatment plans, procedures, and financial responsibilities to patients.

• Obtain X-rays and referrals; maintain accurate EHR documentation.

• Track unpaid claims and surgery reports to support revenue cycle.

• Manage scheduling and coordinate treatment plans to optimize surgeon productivity.

• Handle insurance pre-authorizations and verifications.

• Deliver high-quality customer service across all communication channels.

• Assist with training and onboarding of new employees. Office Manager

Coastal Connecticut Oral & Maxillofacial Surgery — Hamden, CT (Jul 2022 – Jun 2024)

• Oversaw daily operations including scheduling, high-volume calls, collections, and balancing.

• Trained and supervised staff; ensured compliance with office systems.

• Verified insurance and prepared treatment plans.

• Communicated with insurance carriers regarding authorizations and determinations.

• Managed patient concerns and follow-ups; maintained inventory and supplies.

• Submitted A/R reports to management; maintained accurate EHR documentation.

• Strengthened referral partnerships and supported patient growth. Office Manager / Medical Assistant

Restart Health & Wellness — Waterbury, CT (May 2021 – Jul 2022)

• Managed office of 20+ employees including scheduling, attendance, and workflow.

• Trained staff; maintained policies and procedures.

• Handled prior authorizations, insurance verifications, and medical records.

• Oversaw payroll, PTO tracking, and vendor communication.

• Performed vitals and screenings per provider direction.

• Processed patient appointments and daily office concerns. Medical Assistant

Cheshire Dermatology — Cheshire, CT (Sep 2020 – May 2021)

• Assisted with procedures, biopsies, specimen collection, and medication administration.

• Maintained exam rooms and ensured supply availability.

• Documented patient information in EHR; educated patients on care instructions.

• Supported front desk with scheduling and patient flow.

• Ensured HIPAA compliance at all times.

Senior Medical Assistant

Vein Clinics of America — North Haven, CT (Jul 2017 – Sep 2020)

• Collected vitals and updated patient demographics.

• Assisted physicians with sterile procedures and workflow management.

• Set up multiple sterile fields in a fast-paced environment.

• Managed supplies, vendor communication, and staff scheduling.

• Handled authorizations and supported other medical assistants. Senior Medical Assistant

Community Health Center — New Britain, CT (Oct 2011 – Jul 2017)

• Prepared patients for exams and documented results.

• Managed front-desk operations including calls, summaries, and scheduling.

• Coordinated hospital case surgeries; completed insurance billing.

• Led team huddles and staff coordination; maintained inventory and infection control. Education

Associate of Science in Psychology — Post University (Aug 2019 – Nov 2021) Skills

Medical Office Management, EMR Systems (ModMed, eClinicalWorks, Epic, Dentrix, OMSVision, DSN), Insurance Verification, Prior Authorizations, ICD-10, Medical Billing, Surgery Coordination, Scheduling, Medical Records, Vital Signs, Injections, HIPAA, Leadership, Payroll, Workflow Optimization, Microsoft Excel

Certifications

BLS Certification • CPR Certification • Driver’s License Additional Information

10+ years of experience across clinical and administrative roles. Strong communication skills, positive demeanor, and dedication to high-quality patient service and team collaboration.

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