Dedicated Customer Service & HR Support Specialist

Deirdre C. Moseley

**** ************** **** *** ****

Plano, Texas 75024

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Dedicated Customer Service Specialist with 13+ years of experience supporting both internal and external clients. Proven ability to manage escalations, resolve issues, and deliver high-quality service across phone, email, and in-person interactions. Skilled in using systems like Kronos, Lawson, and Oracle to maintain accurate records and streamline operations. Known for professionalism, empathy, and a collaborative mindset.

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PROFESSIONAL EXPERIENCE

HCA Healthcare Inc- Nashville, TN January 2021- Present

HR Shared Services Coord WFH

Assist with LOA claims and communicate with Sedgwick with information about time worked using Kronos system.

Enter and upload Discipline and Evaluation actions to Employee’s profile.

Assist managers with pay adjustments, Alt rates and One-time payments for their employees.

Create and update positions.

Update, Verify and upload Education, Certifications and Licenses

Assist with internal transfers and terminations.

Enter Tuition information for employees and process Company property forms.

Update, enter and upload Pre-check background information to Employee’s profile

PSV and update license renewals and upload to employee profiles

On phonelines daily available to assist HR departments throughout different facilities

Williams-Sonoma Inc. - Olive Branch, MS July 2013- March 2020

Human Resource Coordinator

Developed strong partnerships with all departments in an effort to positively influence organizational performance and results.

Worked with Human Resources Team in recruiting candidates for open positions.

Responsible for screening applications, obtaining work history, interviewing, reviewing educational background.

Conducted reference checks, entered information in the background screening system

Contacted potential candidates by phone and email for interviews

Assisted with New Hire Orientation by checking and signing off on New hire paperwork once complete.

Entered employee changes and New Hire information in the Lawson System

Assisted with screening and hiring over 2,000 employees for Peak season

Implemented weekly headcount and termination report for VP, General and Operations Managers.

Process I-9 and reverifications for New employees

Created and maintained all Employee files

Pre-hired, Rehired and hired associates in the Lawson System

Completed assigned projects independently while working well in a team environment.

Created and Maintained spreadsheet for seasonal employees retention bonuses.

Liaison between Corporate and the Retail stores

Processed Employee changes for Retail Stores

Provided assistance to employees regarding company policies or payroll issues

Audited Operation Managers monthly for accuracy of Employee attendance.

Coordinated and Created monthly themes for Human Resources bulletin boards.

Verified and processed managers submissions of changes in the Kronos System for employees

Tru-Green Corporate Office- Memphis, TN October 2012- July 2013

Customer Service Representative

Resolved 3rd tier escalations on a corporate level

Provided complex support over the phone for service Technician when needed

Communicated with General, Branch and Regional managers to resolve customer issues

Scheduled lawn services, and regular and manager service calls

Answered billing questions

Made account adjustments

Dillard’s Department Store-Oak Court Mall-Memphis, TN April 2009-October2012

Sales Associate/Retail Associate

Maintained product knowledge to help customers make purchases

Processed transactions using register or POS system

Handle returns and exchanges

Kept sales floor clean and organized

Met daily sales goals and performance metrics

EDUCATION:

Ultimate Medical Academy

Medical Billing and Coding

Associates Degree

TRAINING: Internal Train

Kronos

Lawson System

Behavioral Interviewing – Recruiting

Investigations

Payroll

SOFTWARE APPLICATIONS AND PROFICIENCIES

MS Office: Word, Excel, Powerpoint,, Outlook,Microsoft Teams, Lawson, PreCheck System, GHR, Taleo, Cisco,

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