Customer Service & Administrative Professional

Linda Glenn

***** **** ******* **** ***, FL ***** 817-***-****

************@*****.***

Skills

•Organization

•Excellent Time Management

•Customer Service

•Prioritizing

•Problem Solver

•Detailed oriented

•Strong Verbal Communication Skills

•Meet deadlines

•Strong written Communication skills

•Work Independently

Education

Jefferson University Hospital, Philadelphia, PA — Bachelor of Radiologic Tech September 1984 - May 1986

Camden County Community College, Blackwood, NJ – Associate of English August 1982 - August 1984

Stockton State College, Pomona, PA — Liberal Arts September 1980 - Dec 1981

Cherry Hill High School East, Cherry Hill, NJ – General Studies High School Diploma

September 1976 - May 1980

Professional Experience

World Travel Holdings, Corp Office: Wakefield MA

October 2016-November 2025

Customer Service Representative - Remote

•Answer inbound service calls from a variety of marketing sources and assist customers with various tasks after the cruise is booked, such as payments, name changes, refunds, invoices, ship/date changes, cancellations, and online check-in.

•Answer inbound sales calls from a variety of marketing sources and assist customers with booking their cruises.

•Use both the company’s system and have the ability to book and make changes using the cruise line’s systems for sales and service.

World Travel Holdings Corp Office: Wakefield MA

October 2018-January 2019

Special Project

•Assisted with creation of help centers across both partner and house brands.

•Update web-links to follow and uphold brand integrity while providing answers to FAQ.

•Respond and update following data from customer searches, surveys and questions on Zendesk.

•Update promotions and links for each brand and available promotions.

The Home Depot, Weatherford, TX

February 2013-March 2016

Merchandising Execution Team member, Bay Integrity Tech.

•Responsible for all product resets, planograms, retail set-ups, merchandising new and old products, clearance items, price changes, bay maintenance, sequencing, and validation.

Aaron's, Inc., Weatherford, TX

January 2011-February 2013

Customer Account Manager/Asst. Store Manager

•Responsible for all collection activity in the store, making phone calls, home visiting, making acceptable payment arrangements with customers, with ownership as ultimate goal.

•Daily administrative duties, bank deposits, weekly goals, department meetings, and weekly sales meeting

Lowe’s Home Improvement, Weatherford, TX

May 2008-December 2010

Receiving Clerk/Price Auditor/Customer Service

•Responsible for properly and accurately receiving all merchandise arriving into store inventory

•Assessing inventory levels and making adjustments as needed

•Marking merchandise for price changes or clearance

Rent-A-Center, Inc., New Castle, DE

May 1999-April 2008

Collections Manager/Assistant Store Manager

•Responsible for all collection activity for delinquent accounts in the store by making phone calls and home visits when necessary.

•Responsible for day-t-day tasks, including bank deposits, employee scheduling, goal setting, and various other administrative tasks.

Comcast Cable, New Castle, DE

October 1996-May 1999

Call Center Sales Associate –Inbound call center

•Answer inbound sales calls and assist customers with selecting right cable package

•Answer service calls relating to billing and payments

•Answer calls relating to technical support and setting tech appointments as needed.

Accomplishments

Understanding of excel, word and outlook

Proficient with google docs

Speed and accuracy with data processing

Master of computer and networking skills

Customer service with a high level of efficiency and skills

Leader in sales and marketing

References

Terri Lynn Nutter, 386-***-****

JoAnne Andrews 617-***-**** ext 35331

Ryan Holloman 617-***-**** ext 36314

Contact this candidate