Logistics and Dispatch Specialist with Customer Service

Megel Sherman

**** *. ****** **. ********, MI ***24 313-***-**** ************@*****.***

Objective

To obtain a professional position with a company requiring strong challenges and growth.

Education

Franklin Cody High School (Graduated) Detroit, MI

Professional Experience

CMI International – Dearborn MI July 2021 – May 2024

Shipping & Receiving Manager: Oversee Inventory, Inspecting it add new items to the system.

Scanning and sorting incoming and outgoing stock

Receiving, stocking, and stacking

Pulling, packing, and loading

L.U.J.B.S. Towing – Detroit MI 2018 – 2019

Dispatcher: Answer emergency and non-emergency calls and document important information. Respond to any issues and follow-up by coordinating with the appropriate departments or field units. Operate and manage a multi-line telephone console system. Use the radio, phone or computer to direct crews and other field units to the appropriate sites. Supervise the route and status of field units to prioritize their daily schedule. Maintain and update call logs, call records and other important documentation.

The Westin Southfield-Detroit, MI 2013 - 2018

PBX Operator: handling incoming and outgoing phone calls; responding to guest requests; learn and disseminate basic hotel information; knowledgeable of procedures and techniques necessary for the smooth operation of the department.

Display a guest orientation; possess a working knowledge of computers; and display an excellent phone mannerism. Answers all incoming calls for hotel property and assisting guests with placing calls; maintain knowledge about the hotel property and its amenities; Assist guest with putting in special requests. Explain the various room types’ basic hospitality standards, work multi-line phone and understand reservations types to assist guests and perform other duties as assigned.

Motor City Casino - Detroit, MI 2010 – 2012

Retail Supervisor: Responsible for managing a retail staff within a business. Coordinates the shipping of goods, sets up displays, and assists customers and staff during business hours.

Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions, coach, counsel, recruit, train, and discipline employees, evaluate on-the-job performance, Identify current and future trends that appeal to consumers.

Approve contracts with vendors, maintain inventory and ensure items are in stock, keep up with fluctuating supply and demand. Utilize information technology to record sales figures, for data analysis and forward planning; ensure standards for quality, customer service and health and safety are met.

Activities/ Hobbies - Computers, Dancing, Reading, Skating, Traveling

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