IT & Operations Leader with RCM Expertise

Arum Unnisa

Phone:+1-929-***-**** ️ Email: ********@*****.*** Crestview Hills, Kentucky

Professional Summary

Results-driven professional with 3+ years of experience in business operations, IT services, and healthcare revenue cycle management (RCM). Skilled in data analysis, process automation, stakeholder management, and IT business solutions. Adept at driving operational efficiency, optimizing workflows, and leveraging technology to improve business performance. Seeking a dynamic role in IT consulting, business analysis, operations management, or healthcare technology, utilizing expertise in data-driven decision-making, process improvement, and system optimization. Education

Master of Science in Management (MSM)

Thomas More University, Crestview Hills, Kentucky, USA 2024 Bachelor of Commerce (B.Com) - General

St. George’s Degree College, JNTUH, India 2019

Core Competencies & Technical Skills

IT Business Analysis & Systems Implementation

Data Analytics & Visualization (Excel, Power BI, SQL)

Healthcare Revenue Cycle Management (RCM)

ERP & CRM Systems (SAP, Salesforce)

Business Process Automation & Optimization

Stakeholder & Client Relationship Management

Cloud-Based Solutions & Digital Transformation

Agile & Scrum Methodologies

Financial & Operational Reporting

Strong Analytical & Problem-Solving Skills

Professional Experience

SAGILITY HEALTHCARE

Senior Process Consultant 2019 – 2023

● Managed business process improvements and workflow automation, enhancing operational efficiency.

● Conducted data analysis and reporting to optimize claims processing and revenue cycle performance.

● Implemented IT solutions for process automation, reducing errors and increasing productivity.

● Led ERP and CRM system integrations, enhancing business process visibility.

● Coordinated cross-functional teams to improve operational efficiency and compliance.

● Provided technical and business insights for process enhancement and risk mitigation.

Certifications & Training

● Business Analysis & Data Analytics (Google/IBM Certification) (if applicable)

● Lean Six Sigma – Process Optimization Training

● SQL for Business Analysts (if relevant)

● Healthcare Compliance & HIPAA Training (if completed) Projects & Achievements

Developed and automated business reports using SQL and Power BI, reducing manual work by 40%.

Led process automation initiatives, decreasing claim processing errors by 30%.

Worked on IT system enhancements, improving operational efficiency and compliance tracking.

Collaborated on data migration and ERP system integration for better process transparency.

Strengths & Professional Attributes

Strong analytical and problem-solving skills

Ability to work in cross-functional teams and IT-driven environments

Tech-savvy with a focus on digital transformation and automation

Adaptability to multiple industries and domains

Keywords for ATS Optimization (Job Search Visibility)

Business Analyst IT Business Consultant Data Analyst Operations Specialist Healthcare Analyst ERP & CRM Specialist Process Improvement Digital Transformation Agile & Scrum

Project Management

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