Customer Service & Administrative Professional with Leadership

ELLYNEIDA RODRÍGUEZ LEONARDO

**********@*****.*** 917-***-**** LinkedIn

SUMMARY

Motivated and dependable professional with 5 years of experience with a strong background in customer service, team leadership, and administrative support. Bilingual, able to translate English to Spanish, both written and verbal. Known for excellent interpersonal skills, strong organizational abilities, and a proactive approach to workplace challenges. I am eager to contribute my skills and grow within a dynamic team environment in the human services field, as I'm passionate about helping and supporting others. PROFESSIONAL EXPERIENCE

Housing Court Answers (Internship), New York, NY

Table Information Assistant October 2025- December 2025

● Performed high-volume client intake, averaging 20 to 25 cases per day, and entered accurate information into Salesforce while maintaining strict confidentiality.

● Completed and organized all required HP Action and Order to Show Cause forms, ensuring tenants were prepared for upcoming court proceedings.

● Supported tenants facing eviction and significant rental arrears by providing clear guidance, resources, and a calm, empathetic presence during highly stressful situations.

● Represented the organization by delivering a speech on tenant advocacy and program impact to lawyers, advocates, landlords,services providers, and tenants. Caribbean Cinemas, Santo Domingo, Dom Rep September 2019 - July 2023 Assistant Manager

● Oversaw daily theater operations, including opening and closing tasks, collaborating to ensure smooth and efficient functioning

● Managed staff schedules by coordinating daily tasks, training, and performance to maintain high service standards

● Ensured cleanliness and safety standards were consistently met in the theater by organizing employees' responsibilities

● Handled customer complaints with understanding and empathy to resolve issues promptly and professionally to ensure customer satisfaction

● Highly motivated to provide support to the manager, assisting her in all administrative tasks of the office, by using my hard skills effectively, to obtain the results expected by the branch Plaza Lama, Santo Domingo March 2018 -June 2019

Cashier Supervisor

● Supervised a team of 22 cashiers by directing, inspecting, and directly supporting, to ensure efficient and accurate transaction processing

● Managed and monitored daily cash handling operations, including transactions, till counts, safe drops, and end-of-day reconciliations for accuracy and security

● Resolved and escalated customer issues with professionalism by active listening, problem-solving, and a focus on satisfaction, and guaranteed their fidelity

● Maintained a clean, organized front-end environment and ensured compliance with health and safety standards

Mercasid( Haagen Dazs), Santo Domingo February 2016- December 2017 Team Member Leader

● Ensured team compliance with food safety and hygiene to maintain quality standards

● Trained new employees on product knowledge, scooping techniques, and store procedures to increase productivity and improve work quality

● Delegated daily tasks by organizing and monitoring performance to maintain efficient store operations

● Handled customer concerns and resolved issues with a positive and understanding attitude to ensure satisfaction and repeat business.

EDUCATION

First Step Program, New York, NY

Human Services and Computer Skills Training

Janian Medical Care, New York, NY

Certified Opioid Overdose Responder

O&M Dominican University, Santo Domingo

Business Administration

Colegio Evangelico Bella Jerusalem, Santo Domingo

High School

Contact this candidate