Sales & Customer Service Professional - Remote Ready
Resume:
Jessica Lerma
Passionate and driven individual with a resilient spirit,, fostering independence and adaptability. Dedicated parent of three, navigating complex family dynamics with grace and perseverance. Skilled in arts and crafts, finding solace and joy in hands-on creativity. Ready to bring a unique blend of resilience, empathy, and creativity to any team or role. Waco, TX 76710
*****.*********@*****.***
Professional Summary
Dear Hiring Manager,
I am writing to express my strong interest in joining your team as a dedicated professional who brings a unique combination of sales expertise, customer service excellence, and unwavering reliability to every role I undertake. With a proven track record of exceeding targets and building lasting customer relationships, I am confident I would be a valuable addition to your organization. In my recent role as a Telemarketing Representative at Sirus Satellite Radio, I consistently demonstrated my ability to drive results while maintaining the highest standards of customer service. I successfully exceeded monthly sales targets by 28% through effective communication and persuasive selling techniques, while simultaneously building strong customer relationships that resulted in a 67% increase in average order value. My approach combines genuine care for customer needs with strategic upselling techniques, ensuring both customer satisfaction and business growth. What sets me apart is my adaptability and commitment to excellence across diverse environments. Whether managing high-volume call activity in telemarketing, providing exceptional service in retail settings, or maintaining pristine standards as a housekeeper, I bring the same level of dedication and attention to detail to every task. I pride myself on being a problem-solver who can handle customer concerns with empathy and professionalism, always striving to turn challenges into opportunities for positive outcomes.
My experience has taught me the importance of effective time management, clear communication, and maintaining a positive attitude even in demanding situations. I am authorized to work in the US for any employer and am ready to contribute immediately to your team's success. I thrive in collaborative environments where I can help others while continuously growing my own skills and contributing to organizational goals.
I would welcome the opportunity to discuss how my proven track record of results, strong work ethic, and passion for helping others can benefit your organization. Thank you for considering my application, and I look forward to hearing from you soon.
Sincerely,
Jessica Lerma.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Telemarketing Representative
Sirius Satellite Radio-Waco, TX
June 2023 to January 2024
• Generated leads and secured sales through outbound telemarketing calls to potential customers
• Consistently exceeded monthly sales targets by 28% through effective communication and persuasive selling techniques
• Built strong customer relationships by providing exceptional product knowledge and addressing inquiries or concerns
• Utilized CRM software to accurately track customer interactions, update contact information, and schedule follow-up calls
• Implemented upselling techniques resulting in an increase of average order value by 67%
• Identified opportunities for cross-selling additional products or services to existing customers.
• Maintained a high volume of daily call activity while adhering to quality standards and compliance regulations
• Participated in ongoing training sessions to enhance product knowledge, sales skills, and objection handling abilities
• Managed time effectively by prioritizing tasks, following up on leads, and meeting established call quotas
Telemarketing Representative
Concentra telemarketing-Waco, TX
June 2022 to January 2023
I would take calls concerning online shoppers who had questions about their orders I would assist then until the issue got resolved to the best of our abilities. Our goal was to put a smile on anyone's face
• Generated leads and secured sales through outbound telemarketing calls to potential customers
• Built strong customer relationships by providing exceptional product knowledge and addressing inquiries or concerns
• Utilized CRM software to accurately track customer interactions, update contact information, and schedule follow-up calls
• Collaborated with the marketing team to develop targeted scripts and strategies for different customer segments
• Resolved customer complaints or issues promptly and professionally, ensuring high levels of customer satisfaction
• Maintained a high volume of daily call activity while adhering to quality standards and compliance regulations
• Participated in ongoing training sessions to enhance product knowledge, sales skills, and objection handling abilities
• Managed time effectively by prioritizing tasks, following up on leads, and meeting established call quotas
• Assisted with market research initiatives by gathering data on competitor products, pricing strategies, and industry trends
• Provided accurate reports on sales activities including call volumes, conversion rates, and revenue generated
Housekeeper
Hilcrest Hospital-Waco, TX
August 2021 to September 2022
I cleaned building office to two had the Baylor Scott & White Hillcrest clinic the pediatrics I vacuumed mop took out the trash white countertops or tables generally insufficient timing always make sure that my job was done before I went to the next quarter and that would be my double checking I makes my own chemicals wipe down Windows and I did all of this and timely fashion I enjoy cleaning is very therapeutic for me
• Worked as housekeeper in an office and a nursing facility
• Took out trash
• Cleaned windows
• Disinfected (area or item rooms bathrooms counters equipment) Retail Sales Associate
99 Cents Only Store-Houston, TX
February 2016 to November 2016
i was a cashier and I also handle customers with I couldn't care empathy and provided them with the type of customer service that you could mistake it as being a friendship the customer is very very highly spoken me I have no problem with anybody I also help my boss or my manager stock inventory take inventory count money at the end of the night I cleaned up the store when it was supposed to be clean or throughout the day the restroom as well I came to work on a timely manner if I was ever going to be late if I was ever not going to show up I would make sure I told my manager 2 hours ahead of time if I was going to be late I made sure I called him and let him know Sanitation Technician
Romark Logistics-Waco, TX
May 2009 to November 2013
i would maintained cleanliness through the warehouse and break rooms ...any offices and restrooms as well..i did what other personnel needed me to do if there were any special request made for any reason...i know the importance in keeping that particular establishment impeccably immaculate for way more then a few reasons..but i moved to houston witch cut my experience with remark short. Education
High school diploma
Connally High School-Waco, TX
May 1997 to June 2005
Skills
• Customer service
• Assistant Manager Experience
• Outbound sales
• Time Management
• Cash handling
• Employee Orientation
• Cashiering
• Wireless sales
• Call center
• Supervising Experience
• Siding
• Editing
• Social media management
• Organizational Skills
• Telemarketing
• Sales
• Sales strategy
• Pricing
• Spanish
• Lawn care
• B2B sales
• SAS
• Upselling
• Retail Management
• Inside sales
• Merchandising
• Loss Prevention
• Leadership
• Recruiting
• Security
• Commercial cleaning (3 years)
• Cash register
• Hotel experience
• Outbound calling
• Food Preparation
• Guest services
• Retail sales
• Windows
• Computer skills
• Typing
• Groundskeeping
• Store Management Experience
• Data entry
• B2B
• Landscaping
• Territory management
• Appointment scheduling
• Cold Calling
• Kitchen Experience
• Payroll
• Food Safety
• Cleaning
• Inbound selling
• Data collection
• Magento
• Communication skills
• Microsoft Office
• English (10+ years)
• Custodial experience
• Hospitality
• Research
• Negotiation
• Inventory Control
• Interviewing
• Management
• Door-to-door
• Objection handling (sales technique)
Languages
• English - Fluent
Certifications and Licenses
Painting and decorating... Introduction
January 2014 to Present
In the introduction of Painting and Decorating basically what it is is the basics on painting and decorating light demo work being able to identify what I need to do and have an imagination on what I want to do customer service is a big deal in that area so I always keep my ears open for something that I know that I can strive in and that I appreciate and I am open to new ideas and experience. I am very alert and aware of my surroundings I have been OSHA certified but I need to be recertified but the skill is still there. Driver's License
Food Handler Certification
TABC Certification
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