Experienced Customer Service Professional with 10+ Years' Expertise
Resume:
Shaquana Alston
Rockaway Park, NY *****
**************@*****.***
Professional Summary
Self-reliant and enthusiastic professional with over 10 years of experience in the field of customer service with in-depth knowledge of customer service principles and practices. Demonstrated ability of providing assistance to clients in various aspects and troubleshooting various arising problems. Specializes in delivering online support to the clients in a professional and organized manner as a result of strong customer service background. Determined to implement earned skills and knowledge for working efficiently and productively. Work Experience
Guest Service Agent
Fairfield Inn & Suites-New York, NY
June 2024 to Present
Assisting guest with guest request, Check in, Check out, helping with luggage completing all front desk tasks, Reservations, Night audits during over night shifts completing pass on’s making sure the hotel guests have a great stay
Front Desk Receptionist
The Rockaway Hotel-Rockaway Park, NY
June 2023 to March 2024
Assisting guest with guest request, Check in, Check out, helping with luggage completing all front desk tasks, Reservations, Night audits during over night shifts completing pass on’s making sure the hotel guests have a great stay
Front Desk Agent
Allegria Hotel-Long Beach, NY
January 2021 to June 2023
Im currently training to be a supervisor at this property. My duties include checking guest in and out, cash handling, stocking the market, ordering food for the market, rooms control, balancing the house, training new front desk agents, assisting the airlines wit check in, making reservations, assisting with guest request, over looking all front desk agents
Customer Service Representative
Bay towers apartments-Brooklyn, NY
January 2015 to January 2019
Answered inbound calls. assisted customers who had particular inquiries and request. Provided customers with specific information regarding city services. Obtained and evaluated all relevant data to handle inquiries and concerns/complaints. Identified, researched, and resolved customer issues using the Siebel computer system.
Medical Coordinator
Elmys Special Services-Brooklyn, NY
January 2011 to January 2015
Scheduling and conducting appointments with individuals with special needs.Handled Inbound and Outbound Phone Calls. Ordered Medication. Maintained daily Communication via Computer with staff. Made medical appointments. Managed Daily Goals with individuals. Customer Service Rep
The Metropolitan Company-New York, NY
July 2006 to October 2011
Conducted Surveys with individuals in the NYC area. Proxy calls for 311 (Quit Smoking Campaign). Received inbound calls from customers in the tri-state area Medical Coordinator
Direct Care Professional
June 2009 to January 2011
06/2009 - 01/2011
Helped individuals become independent and assisted them with daily routines. Help clients with daily goals. helped with preparing dinner and Cleaning room. Give Medication ( Amap certified ). I was later Promoted to Medical Coordinator
Education
High School Diploma
High School Queens
January 2007 to December 2007
Skills
• Call Center
• Early Childhood Education
• Customer Care
• Toddler Care
• Front desk
• Infant Care
• Customer Support
• Customer Service
• Hotel experience
• Childcare
• Experience with children
Certifications and Licenses
AMAP
Contact this candidate