Utility Administrator

CURRICULUM VITAE CHARLENE SUTTON

PERSONAL DETAILS * CAREER HISTORY *

July 2019-February 2022

NATIONALITY: South Africa Dipula Income Fund

DEMOGRAPHIC PROFILE: White Female Utility Administrator

GEOGRAPHIC PROFILE: Johannesburg, Krugersdorp

LANGUAGES: Afrikaans (Home Language), English (Advanced) July 2012-April 2019

ID NUMBER: 810********** Broll Properties

CONTACT NUMBER: 062-***-**** (INT. +271**********) Utility Manager

E-MAIL ADDRESS: ****************@*****.***

DRIVERS LICENCE: Code B March 2002-February 2011

NOTICE PERIOD: Immediate City of Johannesburg Metropolitan Council

Operation Manager

PROFESSIONAL SUMMARY

January 1999-December 2001

Charlene Sutton is a seasoned professional in the property and utilities sector, Electro Clinic

with over two decades of experience spanning data management, invoicing, Stock Controller

stock control, and utility administration. She has held key roles at organizations

such as Broll Property Group and Dipula Income Fund, where she managed January 1997-December 1998

utility accounts, conducted audits, and supported budgeting and valuations. BBR Security (Now Chubb)

Her expertise includes SAP CRM, GIS Mapping, and council liaison, contributing Data Capturing and Invoicing Clerk

to operational efficiency and financial accuracy. Charlene’s strong organizational

skills and attention to detail have consistently driven productivity and service EDUCATION AND PROFESSIONAL REGISTRATIONS

excellence across major property portfolios.

N3 Certificate, 1995

NOTABLE ACHIEVEMENTS

Roodepoort College

Processed 250+ SAP CRM applications for City of Johannesburg Council

Delivered zero-error audit reports across six property portfolios.

Resolved complex council and tenant utility billing disputes.

Supported budgeting and tariff analysis for properties.

Acted as supervisor, improving frontline service delivery.

REMUNERATION

Salary (NET): R30 000pm

Expected Salary: R20 000-R30 000pm

ABOUT MYSELF

I am a fast learner, and love challenges. I started small working at one of our supermarkets at SPAR as a cashier. After that I started working with my mom. She was my manager for about 15 years.

At work she was my manager and at home my mom. I always make sure my work is done before end of the day. My favorite hobbies are: love to do research on World Wars, Titanic, Space, weather

like volcanoes & earthquakes. My role models are: My Mom, Michael Jackson & Princess Diana.

KEY SKILLS AND COMPETENCIES

TECHNICAL SKILLS

Microsoft Office Suite- Proficient in Word, Excel, and Outlook for documentation, reporting, and communication

Lotus 123- Experienced in spreadsheet creation and data analysis.

SAP CRM- Skilled in loading applications, managing customer data, and handling service queries.

GIS Mapping- Familiar with geographic information systems for property and utility mapping.

Deeds Registry Systems- Knowledgeable in property registration and title deed management.

Valuation Roll- Experienced in reviewing and interpreting property valuation data.

Utility Management Systems- Proficient in Broll in-house systems, MDA, and LIS platforms for utility data processing.

ADMINISTRATIVE AND OPERATIONAL COMPETENCIES

Data Capturing and Invoicing- Accurate and efficient in processing large volumes of financial and utility data.

Stock Control and Inventory Management- Skilled in tracking and reconciling stock levels and financial records.

Utility Accounts Reconciliation- Strong ability to source, verify, and reconcile utility accounts and tariffs.

Audit Reporting- Capable of generating detailed audit reports for multiple property portfolios.

Budget Support- Assists operations teams with budget planning and financial forecasting.

Customer and Council Liaison- Handles queries from tenants, contractors, and municipal councils effectively.

COMMUNICATION AND INTERPERSONAL SKILLS

Internal Communication- Draft memos, manages staff returns, and maintains operational documentation.

Reception and Frontline Service- Experienced in customer-facing roles and reception duties.

Team Coordination- Allocates tasks, supervises staff, and supports team productivity.

CAREER CHRONOLOGY

Period July 2019-February 2022

Company Dipula Income Fund

Nature of Business Investments, Asset Management, Property

Last Position Held Utility Administrator

Dipula Income Fund is a JSE-listed REIT managing a diversified portfolio of commercial, Industrial, and Residential properties across South Africa.

Charlene managed utility accounts, reconciliations, and valuations, while supporting budgeting and resolving stakeholder queries.

Responsibilities

Sourced and processed monthly utility accounts.

Conducted account reconciliations and valuations.

Reviewed tariffs and supported budgeting processes.

Addressed queries from council, tenants, and meter readers.

Notable Achievements in this Role

Improved accuracy in utility account sourcing and reconciliation.

Supported successful budget planning for operations.

Resolved tenant and council disputes efficiently.

Contributing to tariff analysis and valuation improvements.

Reason for Leaving Family responsibility, mother fell ill and needed caretaking. She sadly passed away in September 2025.

Reference Paula Cooper (Manager) 083-***-**** or ******@******.**.**

Period July 2012-April 2019

Company Broll Property Group

Nature of Business Management, Property

Last Position Held Utility Manager

Broll Property Group is a leading property management firm offering services in facilities management, leasing, and utilities across commercial, industrial & residential portfolios.

Responsibilities

Utility Manager

November 2018-April 2019

Charlene oversaw utility operations across six major portfolios, ensuring timely reporting and payment processing.

Generated monthly audit reports

Managed utility data accuracy and compliance

Sent accounts to finance for timely payment

Notable Achievements in this role

Delivered audit reports with zero discrepancies.

Strengthened collaboration with finance department.

Reduced late payment incidents significantly.

Managed utility operations across diverse portfolios.

Utility Clerk

July 2012-October 2018

Charlene was responsible for capturing and reconciling utility invoices, managing contractor billing, and resolving council queries.

Captured monthly council invoices into Broll’s in-house system.

Loaded contractor invoices and managed journals.

Handled queries from council and contractors.

Notable Achievements in this role

Improved invoice processing accuracy and speed.

Resolved complex council billing issues.

Enhanced data integrity in utility records.

Supported successful audits through meticulous record-keeping.

Reason for Leaving Transferred to Dipula Income Fund (gap between Broll & Dipula (had to test the new MDA system first)

Reference Paula Cooper (Manager) 083-***-**** or ******@******.**.**

Period March 2002-February 2011

Company City of Johannesburg Metropolitan Council

Nature of Business Government Entity

Last Position Held Operation Manager

The City of Johannesburg Council overseas municipal governance and service delivery across the metropolitan area.

Charlene led administrative operations, managed SAP CRM applications, and supported service delivery for municipal functions.

Responsibilities

Allocated daily tasks to administrative staff.

Loaded over 250 applications onto SAP CRM monthly.

Responded to service queries from the Mayor’s office.

Compiled daily and monthly operational statistics.

Drafted internal memos and managed staff returns.

Supervised counter operations for 3 months.

Maintained monthly counter activity reports.

Notable Achievements in this role

Played a key role in SAP CRM system implementation.

Managed high-volume application processing with precision.

Improved counter service delivery during acting supervisor role.

Recognized for handling sensitive mayoral queries effectively.

Reason for Leaving Restructuring of Departments

Reference Jacques Maart (Manager) 082-***-**** or ********@******.***.**

Period January 1999-December 2001

Company Electro Clinic

Nature of Business Retail, Electronics

Last Position Held Stock Controller

Electro Clinic specializes in the sale and servicing of consumer electronics and appliances.

Charlene managed inventory control and financial records, contributing to operational efficiency and customer service.

Responsibilities

Created and maintained monthly stock spread sheets using Lotus 123.

Conducting inventory audits and reconciliations

Ordering of stock on a monthly basis

Managed debtor and creditor accounts.

Handled reception duties and customer interactions.

Notable Achievements in this role

Reduced stock discrepancies through improved tracking.

Streamlined inventory reporting processes.

Maintained accurate financial records.

Provided consistent front-line customer service.

Reason for Leaving Retrenched

Period January 1997-December 1998

Company BBR Security (Now Chubb)

Nature of Business Risk Management, Security

Last Position Held Data Capturing and Invoicing Clerk

BBR Security, now part of Chubb, provided integrated security solutions including alarm systems, monitoring, and response services for residential and commercial clients.

Charlene was responsible for processing customer invoices and maintaining accurate billing records during a temporary assignment.

Responsibilities

Captured and processed customer invoices.

Maintained invoice logs and ensured billing accuracy.

Supported administrative functions related to accounts.

Notable Achievements in this role

Maintained 100% accuracy in invoice data entry.

Improved invoice turnaround time.

Demonstrated reliability and consistency in a high-volume environment.

Successfully completed assignment with positive feedback.

Reason for Leaving Temporary Role

Contact this candidate