Legal Support and Customer Service Specialist
Resume:
ALEJANDRA CHAVEZ *******************@*****.***
Rancho Cucamonga, CA 91730
SUMMARY
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team SKILLS
• Legal document preparation • Sales strategy development
• Case file management • Attention to detail
• Court filing procedures • Time management
• Research skills • Negotiation skills
• Customer retention • Policy writing
• Complaint resolution • Customer service
• Insurance policy analysis • Cold calling
EXPERIENCE
LEGAL ASSISTANT 04/2022 to 09/2024
The Ticket Clinic - A Law Firm Studio City, California
• Facilitated communication between clients and attorneys to ensure case progress.
• Prepared legal documents and filings for various court proceedings and hearings.
• Organized case files and maintained accurate records for efficient retrieval.
• Assisted in scheduling appointments and managing attorney calendars effectively.
• Drafted correspondence and internal memos for client updates and office communication.
• Scanned physical documents into electronic format for storage in a secure database system.
• Greeted clients upon arrival at office and provided assistance as needed.
• Maintained knowledge on case status by reviewing relevant records and reporting back to clients. RETENTION SPECIALIST 07/2020 to 07/2021
Allstate Insurance Co Bellflower, California
• Analyzed client feedback to identify improvement areas and recommend solutions.
• Developed personalized communication plans for at-risk customers to improve engagement.
• Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of satisfaction.
• Performed customer negotiations to reach fair conclusion for both business and customer. CUSTOMER SERVICE REPRESENTATIVE 02/2019 to 02/2020 Allstate Insurance Co Lakewood, California
• Managed customer inquiries through phone and email communication.
• Resolved claims issues by collaborating with internal teams.
• Provided product information to enhance customer understanding.
• Maintained knowledge of insurance products and industry regulations. SALES AGENT 01/2016 to 07/2019
Adriana’s Insurance North Hollywood, California
• Assisted clients in selecting appropriate insurance products and services.
• Explained policy details and coverage options to potential customers.
• Processed applications and managed client documentation efficiently.
• Resolved customer complaints promptly and effectively.
• Continuously met sales goals via strategic prospecting. DATA ENTRY CLERK 04/2018 to 12/2018
Gotham Bail Bonds Los Angeles, California
• Entered client information into proprietary database accurately and efficiently.
• Reviewed and verified documents for completeness and accuracy before processing.
• Maintained organized electronic and paper files for easy retrieval of records.
• Conducted regular audits of data to ensure compliance with company standards. SHIFT LEADER 08/2014 to 08/2016
Carl’s Jr. Panorama City, California
• Supervised team members during busy shifts to ensure efficient operations.
• Trained new employees on food safety and customer service standards.
• Handled customer complaints with professionalism and empathy.
• Ensured adherence to health regulations while preparing food items. EDUCATION & TRAINING
Concorde Career College – North Hollywood, CA
Diploma in Dental Assisting (DAC)
Glendale High School – Glendale, CA
High School Diploma
LANGUAGES
Spanish: Native / Bilingual
REFERENCES
Available upon request.
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