Clerical and Customer Service Professional

ETHEL NEWMAN

**** * **** **, *** MOINES, IA *****-2615

Phone: 515-***-****

Alt Phone: 515-***-****

Email: **************@*****.***

Professional Summary

Motivated and punctual individual with an abundance of experience in clerical ¢

worker who excels with customer services with attention to detail. Investigative

passionate about helping and serving others.

Employment History

CSR1

Idemia, Des Moines, IA

Answer incoming calls to make appointments for fingerprinting, hazn

e

cancelations,

take payments

Clerk Specialist

lowa Department Of Revenue, Des Moines, IA

e Taxpayers Services Answer incoming calls from taxpayers

unlock accounts

help answering tax questions

work e-mails

chat line

CSR

MORPHOTRUST USA, Des Moines, IA

Spoke with customers by phone.

Provided information about products and services.

Took and recorded orders

Canceled accounts.

Received and processed incoming phone calls from customer 0

Prioritized data entry daily to ensure customers’ needs were me

Ensured that appropriate changes were made to resolve custor

Effectively identified customer concerns over the phone.

Determined charges for services requested

Collected deposits or payments.

CLERK

DEPARTMENT OF REVENUE,

* Used and coordinated maintenance of office equipment, such as sc

mailing.

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