Customer Service Leader with 7+ Years Experience
Resume:
Claudia Dansalan-Collazos
Spring Valley, CA 91977
**.********.********@*****.***
QUALIFICATIONS
● 7+ years experience in customer service in a fast paced call center
● 5+ years experience in supervisory/customer service and managerial role
● Training experience in Customer Service, Emergency Response, OSHA, Safety, Emergency Medical Technician training
● Proficient in computer software such as Word, Excel, MS PowerPoint, Teams and Internet Navigation
● Ability to communicate in a professional manner with staff, clients, and management
● Multi-task and detail oriented, work well on a team as well as independently, and work well under pressure
● Bilingual in Spanish and English
EXPERIENCE
Keck School of Medicine of USC, San Diego, CA
Alzheimer’s Therapeutic Research Institute (ATRI)
Customer Service Representative-Call Center
2024-Present
● Assist with processing Emails
● Handle inbound/outbound calls
American Specialty Health, El Cajon, CA - Customer Service Representative - Call Center/Chat
2016 - 2024
● Provide excellent customer service to members with a one call resolution in a fast paced call center
● Process customer payments
● Enroll customers into wellness programs
● Process Emails from members, Health Insurances, and Fitness centers
● Completed and processed Fitness Eligibility inquiries & Fitness Claims
● SAC
● Trained to process calls for Active & Fit, Active & Fit Direct, Active & Fit Now, Silver & Fit, and ERP
● Handled escalation calls
● Researched payment issues
● Responsible for incoming Chats
● Mentored & Trained employees
● Assist members with Program Changes
● Assist my Supervisor and Manager with special projects Premierehire - Executive Search & Staffing, San Diego, CA - Customer Service Representative - Call Center (American Specialty Health) 2015 - 2016
● Provided excellent customer service to members
● Process customer payments
● Enroll customers into wellness programs
● Process mail
Volt Workforce Solutions, San Diego, CA - Customer Service Representative - Call Center
2014 - 2015
● Provided excellent customer service to I’m 60-90 callers per day
● Process customer payments
● Update customer accounts
● Follow up on accounts that were past due, update customer’s credit card or bank information
Fidelity National Home Warranty, Concord, CA - Customer Service Representative - Call Center
2013 - 2014
● Provide excellent customer service for members seeking repairs and/or replacement of a home’s major system or appliance
● Process work orders for home owners, Real Estate agents and Senior Account Managers
● Report failures and assisted home owners with quick response time and efficient solutions
● Took Spanish calls
● Responsible for dispatching work orders to vendors that can provide service for home owners that are having service issues with heating/AC, appliances, plumbing, or electrical systems EDUCATION
Los Medanos College, Pittsburg, CA - Emergency Medical Tech County College of Morris, Randolph, NJ - Criminal Justice Dover High School, Dover, NJ - High School Diploma MILITARY
United States Army, Army National Guard of New Jersey
● Obtained Army Service Ribbon
● Obtained the Department of Defense Ribbon
ACKNOWLEDGMENTS
American Specialty Health
● Named to Gold Star List for perfect QA scores
● Funniest Agent
● Received numerous Kudos Calls
REFERENCES
Kristal Reed - San Diego,CA
Current Coworker
Donald Wilson - San Francisco, CA
Former Coworker
Shizuka Fung- San Francisco, CA
Friend
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