Operations Manager with Restaurant Experience

Dharaniraj Lakshmanan

Address: No. **, Anna Main Street, Jaihindpuram, Madurai – 625011,

Tamil Nadu, India.

Phone: +91-994**-*****

Email: *************@*****.***

Objective

A highly motivated and results oriented Operations Manager with over 2.4 years of experience managing high volume restaurants in India. Skilled in team leadership, cost management, inventory control and delivering outstanding customer service. Looking to leverage my diverse experience and operational expertise to contribute to the success of Boston Pizza in Collingwood.

Professional Experience

Operations Manager

Phil's Bistro Restaurant, Madurai, TN Mar 2025 – Present

Lead a team of 20 staff members in managing daily restaurant operations, ensuring a high standard of service, efficiency and customer satisfaction.

Develop and implement operational procedures to improve workflow, reduce costs and enhance guest experience.

Recruit, train and retain employees while fostering a positive and collaborative work environment.

Oversee inventory management and ordering, ensuring the optimal stock of products and minimizing waste.

Prepare and manage budgets, monitoring expenses and revenues to ensure profitability.

Address customer concerns and complaints, ensuring effective resolutions and maintaining customer loyalty.

Ensure adherence to health and safety regulations, implementing best practices to maintain a safe work environment.

Assistant Operations Manager

Casa Della Pizza, Madurai, TN Jun 2023 – Feb 2025

Assisted in the daily operations of a busy restaurant, including managing cash flow, scheduling and inventory control.

Supported the implementation of marketing campaigns and promotions to increase restaurant visibility and customer engagement.

Supervised a team of 15 employees, offering guidance and support to ensure efficient workflow during peak hours.

Monitored food safety and quality standards, ensuring compliance with health regulations.

Created performance reviews for staff, providing feedback and recommending areas for improvement.

Managed customer service, addressed concerns and ensured a positive dining experience for guests.

Education

Bachelor Degree graduated in 2014

Skills

Team Leadership & Supervision: Successfully manage and lead teams of up to 20+ employees in fast-paced restaurant environments.

Operational Efficiency: Proven ability to streamline operations and implement cost-saving procedures while maintaining service quality.

Financial Management: Experienced in preparing budgets, monitoring revenues and expenses, and balancing cash flow.

Customer Service Excellence: Skilled in addressing customer concerns and creating memorable dining experiences.

Inventory & Stock Control: Expert in maintaining optimal inventory levels, ordering supplies, and minimizing waste.

Communication: Strong written and verbal communication skills; able to effectively communicate with staff, clients, and suppliers.

Health & Safety Compliance: Knowledge of food safety and health regulations, ensuring compliance at all times.

References

Available upon request.

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