Sales Pro - Objection Handling & Closing Skills

RIDDY DIATEZUA

Austin, TX 848-***-**** **********@*****.***

SALES PROFESSIONAL HIGH-ENERGY PRESENTATION SALES OBJECTION HANDLING Motivated and persuasive sales professional with 3+ years of experience in presentation-based selling, closing deals, and tailoring solutions to client needs. Skilled in overcoming objections, building rapport quickly, and delivering value-driven presentations in high-energy environments. Strong customer experience mindset with proven success converting warm leads, managing pipelines, and maintaining compliance in structured sales processes. Brings positivity, professionalism, and strong communication skills to every interaction.

CORE SKILLS

• Presentation-Based Selling

• Objection Handling (WRAC Method)

• Closing & Negotiation

• Tailored Pitch Delivery

• Customer Needs Assessment

• High-Energy, Positive Attitude

• Warm/Pre-Qualified Lead Conversion

• Follow-Up & Customer Satisfaction

• CRM Pipeline Management (Salesforce,

HubSpot)

• Clear Communication & Rapport Building

• Smart Device/Tech Savvy

• Team Collaboration & Training

Participation

PROFESSIONAL EXPERIENCE

Residential Sales Specialist 07/2024 – 09/2024

Charter Communications — Staten Island, NY

• Delivered structured sales presentations to warm prospects, tailoring solutions based on needs, budgets, and usage patterns.

• Consistently overcame objections using WRAC techniques, increasing closing ratios and daily conversions.

• Excelled in a high-energy environment, maintaining a positive attitude while meeting aggressive sales goals.

• Managed accurate pipeline data in Salesforce and followed up with customers to ensure satisfaction and reduce churn.

• Built rapport quickly, creating trust and increasing referral opportunities. Business Owner Sales Consultant & Account Manager 08/2018 – 02/2020 AdventurAbroad — Beijing, China

• Conducted in-depth sales presentations that highlighted value, benefits, and long-term advantages of customized solutions.

• Closed B2B deals by communicating offerings clearly, handling objections, and guiding decision- makers through structured buying steps.

• Built strong customer relationships, driving repeat revenue and long-term loyalty.

• Used CRM tools and presentation materials to deliver consistent, compliant, and persuasive sales pitches.

• Trained team members on communication, sales scripts, and customer-focused presentation techniques.

Sales Recruiter 01/2015 – 05/2015

Olsa Resources — Portland, OR

• Conducted persuasive conversations with candidates, tailored messaging to individual motivators, and overcame hesitations.

• Delivered structured presentations on job roles, opportunities, and benefits—similar to value- based sales presentations.

• Built trust through professional communication and diligent follow-up, ensuring a smooth onboarding experience.

Club Wyndham / Travel + Leisure Co. Transferable Experience

(from previous roles, highlighting the exact requirements)

• Strong experience connecting with warm/pre-qualified leads and conducting discovery conversations.

• Skilled at tailoring presentations to customer wants/needs and adapting messaging based on individual travel or lifestyle preferences.

• Consistent high-energy performer with a positive attitude, resilience, and enthusiasm for customer engagement.

• Demonstrated ability to learn products quickly and keep current with training and industry knowledge.

ADDITIONAL EXPERIENCE

CPS Conservatorship Caseworker — DFPS, Austin, TX

• Strengthened communication, empathy, and needs-assessment skills by working closely with families and stakeholders.

• Delivered clear, structured explanations while maintaining professionalism and compliance— critical to regulated sales environments.

ESL Teacher & Academic Manager — Taiwan & Mainland China

• Delivered engaging presentations, tailored communication to diverse audiences, and built long- term relationships with families and students.

EDUCATION

Bachelor of Science, Psychology

University of Oregon — Eugene, OR

TECHNOLOGY SKILLS

Salesforce HubSpot CRM Freshteam ATS Microsoft Office Google Workplace Smart Devices WHY I AM A STRONG FIT FOR CLUB WYNDHAM

• Experienced in presentation-based selling with strong objection-handling ability.

• Skilled at tailoring pitches to customer needs and explaining benefits in clear, engaging terms.

• Comfortable working with warm, pre-qualified leads in a fast-paced, high-energy environment.

• Strong communicator who delivers professionalism, positivity, and trust in every interaction.

• Tech-savvy, easily adaptable to internal systems, and highly coachable during training.

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