Retail Sales Leader with Proven Revenue Growth

RETAIL SALES PROFESSIONAL

Amber Cordes

OBJECTIVE

Secure a remote position that allows me to utilize my sales and customer service skills. Become a vital part of a business team.

CONTACT

Amber Cordes

Sidney, NY 13838 **************@*****.***

EDUCATION

State University at Oneonta

B.S Communications

EXPERIENCE

Store Manager GameStop

Oneonta, NY

March 2023 to September 2025

Sales vs Plan #1 Store in District last year

Customer Relations Team Leadership, Business Development, Achieved Sales Growth, Customer Engagement, Optimized team schedules to boost productivity and cut overtime, Financial Accuracy, Inventory Audits, Stock Accuracy, Sales Initiatives, KPIs. Customer Engagement. Managed payroll using Kronos. Established a culture of open communication among staff, promoted teamwork, and shared responsibility for store success, stock rotation, display, and planograms.

Sales Manager, Premiere Ad Agency

Sidney, NY

October 2005 to February 2023

Phone Sales, Outbound Phone Sales. Inbound Telemarketing Campaigns. Salesforce. Exceeded sales quotas. Strategic planning. Effective team leadership. Direct liaison with the owner, Communication, and alignment on business goals. Orchestrated cross-departmental meetings. Enhanced communication and ensured alignment with the company's sales targets. Managed detailed sales records, quota tracking, ensuring accuracy, and meeting monthly targets consistently. Analyzed sales data to identify trends enabling informed decision-making and targeted marketing strategies. Fostered strong customer relationships, strengthened loyalty, and drove repeat business through personalized service. Led advanced sales training, strengthened team skills, increased client acquisition, and promoted cross-department collaboration to boost alignment and meet sales goals.

Sales Representative

Circulars Unlimited-

Norwich, NY, May 1998 to July 2005

Trade show presentations, enhanced client relations, expanded market presence, optimized CRM processes, boosted customer engagement, and improved retention rates. Managed production schedules, ensured timely delivery, and maintained consistent quality standards. Created telemarketing strategies, improved lead conversion, and sales outcomes. Analyzed market trends to guide sales strategies, supporting informed decisions. Telemarketing Campaigns to increase customer base sales incentives consistently exceeded expectations.

Store Manager Fashion Bug Norwich, NY/Oneonta, NY

June 1998- May 2005

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