Front Desk & Sales Professional with 7+ Years Experience

JORDYN LOUIS

Corona, California 714-***-**** ***********@*****.***

Professional Summary

Friendly and customer-focused front desk and sales professional with over 7+ years of experience in customer service operations, and upselling in both medical spa and high-volume retail environments. Skilled in managing appointments, promoting wellness services and skincare products, and ensuring exceptional client experiences. Known for professionalism, multitasking abilities, and a passion for beauty, wellness, and customer care.

Core Skills

• Client Relations & Service

• Appointment Scheduling

• Product & Service Upselling

• Phone & Email Communication

• POS Systems & Cash Handling

• Professional Appearance & Demeanor

Professional Experience

·Lead Customer Service Agent

National Car Rental, Santa Ana, CA Dec 2018 – Present

- Supervise front desk operations and serve as primary point of contact for escalated customer inquiries.

- Upsell rental products and protection packages, regularly exceeding daily sales targets.

- Train new staff on customer service protocols, POS systems, and upselling strategies.

- Maintain vehicle scheduling and ensure seamless coordination between front desk and fleet team.

·Receptionist / Sales Consultant

Serenity Med Spa, Riverside, CA 2022 – 2023

-Warmly welcomed clients,

-scheduled treatments, and explained spa services and skincare products.

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- Utilized software to manage appointment bookings and client profiles.

- Promoted monthly specials and package deals, helping increase spa membership sales.

- Maintained a clean, calming reception environment and supported estheticians with administrative tasks.

Education

High School Diploma

Segerstrom High School, Santa Ana, CA Graduated: 2014

Certifications

• CPR & First Aid Certified

• Customer Service & Communication Skills Training

References

Available upon request.

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