Customer Service & Administrative Professional

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

JORDYN JONES

Phoenix, AZ 85042

623-***-**** - **************@*****.***

Highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain a positive atmosphere. Experience with handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.

• Appointment Confirmation

• Administrative Support

• Customer Service

• Resident Assistance

• Guest Registration

• Data Entry

09/2024 to 02/2025 Insurance Agent

Aetna – Phoenix, AZ

Built strong relationships with clients through consistent communication and excellent customer service.

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• Responded to customer calls swiftly to resolve issues and answer questions. Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.

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Maintained high standards of customer service by building relationships with clients.

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• Insurance Billing

02/2023 to 05/2024 Leasing Consultant

MEB Management – Phoenix, AZ

Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.

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Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.

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Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.

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• Conducted thorough market research to stay informed of current trends and EDUCATION

competitor offerings.

06/2022 to 09/2023 Front Desk Receptionist

Hyatt Hotels & Resorts – Phoenix, AZ

• Greeted customers and made them feel welcome.

Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

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• Assisted with scheduling for clients and visitors.

• Assisted with Check ins/ Check out

07/2021 to 06/2022 Customer Service Representative Mag Lounge – Phoenix, AZ

• Customer Service

• Assisted with Amex Card Holders

• Hospitality

04/2020 to 10/2020 Customer Service Representative Aspen Dental – Phoenix, AZ

Answered customer inquiries and provided accurate information regarding products and services.

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Provided excellent customer service to resolve customer complaints in a timely manner.

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• Scheduling Appointments and Exams

10/2019 to 02/2020 Leasing Consultant

Mark Taylor and Associates – Phoenix, AZ

• Greeted potential tenants and provided information about the property.

• Conducted tours of available apartments, highlighting features and amenities.

• Maintained accurate records of prospective renters, applications and leases. Expected in 05/2026 Medical Assistant : Medical Assistant Ultimate Medical Academy - Clearwater, FL

01/2020 Course Completion

Real Estate Course - Phoenix, AZ

05/2019 High School Diploma

Betty Fairfax High School - Laveen, AZ

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