Multifaceted Customer Service Professional with Care Experience
Resume:
Alicia' M. Antoine
**+ years of customer service/front office experience, 3 years of direct patient care experience
Forney, TX 75126
*********@***.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Bartender
Twin Peaks-Terrell, TX
August 2022 to Present
Provided excellent service and hospitality, interacting with guests, and selling food and drinks, while adhering to the Twin Peaks Girl Presentation Guidelines Autism Life Coach - Direct Care
29 Acres-Cross Roads, TX
July 2023 to June 2024
Providing guidance, support and personalized care to individuals with autism spectrum disorder (ASD) on both the low/high functioning ends of the spectrum. Working with individuals of all ages with ASD, and helping them develop the skills they need to lead independent and happy lives. Account Executive
Informa Exhibitions-Irving, TX
March 2017 to October 2020
Work closely with Marketing to develop creative sales messages and marketing promotions. Function as an integral part of overall show management effort in performing additional duties as required. Develop strong relationships with customers and ensure the customer is provided continued service as it relates to their investment. Travel as required to trade shows and/or to visit with clients as needed. Business Office Associate
CARMAX AUTO SUPERSTORES, INC.-Garland, TX
August 2014 to March 2017
Opening and closing the business office, reviewing and processing documents associated with customer’s vehicle purchases, assisting customers with questions on tag and title information, preparing DMV documents, interacting with sales staff, obtaining payoff information, assisting our purchasing team with appraisal purchases and in-store auctions, handling accounts payable functions, tendering cash transactions, preparing bank deposits, and answering multi-line phone system. Patient Access Representative
Baylor Scott & White Medical Center - Lake Pointe-Rowlett, TX December 2012 to December 2015
Responsible for the registration of patients, scheduling of patient appointments, verification of insurance, entering of demographic data, collection of copayments, etc. Answer phone calls and redirect them to the correct party.
Assistant Manager
LIDS & HAT SHACK-Mesquite, TX
January 2011 to December 2012
Open and close store. Set work schedules. Supervise store and employees. Resolve conflicts. Work closely with both customers and employees. File daily/weekly paperwork. Answer telephones. Answer questions about products, services, merchandise and policies. Sales Associate
ABERCROMBIE AND FITCH-Mesquite, TX
December 2010 to January 2011
Greeting and customer assistance, organizing merchandise, computer entry, and conduct year-end inventory
Sales Associate
HOLLISTER CO-San Antonio, TX
October 2010 to December 2010
Organizing and restocking merchandise, greeting and assisting customers, computer entry, register sales, store maintenance, and conduct inventory.
Education
Nursing (Associate’s)
Trinity Valley Community College-Terrell, TX
January 2023 to Present
Core Complete (Associate in Arts (AA))
Trinity Valley Community College-Terrell, TX
June 2020 to December 2022
High School Diploma
Greenville High School-Greenville, TX
May 2010
Skills
• Serving
• Microsoft Office
• Bartending
• Hospital experience
• Medical records
• Account management
• Records management
• Medical terminology
• Conflict management
• Nursing
• Front desk
• Supervising experience
• Marketing
• Customer service
• Documentation review
• Cash register
• Vital signs
• Leadership
• Records Management
• Restaurant experience
• Databases
• Bookkeeping
• Cash handling
• Typing
• Autism Experience
• Team development
• Sales
• Account Management
• Office Administration
• Presentation skills
• Computer skills
• Conflict Management
Certifications and Licenses
Food Handler Certification
TABC Certification
ACLS Certification
BLS Certification
July 2022 to July 2024
Additional Information
SKILLS:
• Customer Service
• Spreadsheet/Report Preparation
• Front-Office Operations
• General Bookkeeping/Banking
• Interpersonal Communications
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Records Management
• Verbal/Written Communication
• Organizational/Detail
• Proficient in Medical Terminology
Contact this candidate