Store Management Professional with Banking Experience
Resume:
Viviane Costa
Store Manager
Chicago, IL *****
********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Teller
Old National Bank - Merrillville, IN
May 2022 to November 2022
• Provide outstanding customer service by accurately and efficiently processing customer transactions in accordance with Bank policies and branch operating procedures.
• Supervised and coached several branch staff members to deliver outstanding customer service in all transactions and communications.
• Provided exceptional customer service by meeting all customer demands as they relate to relatively straight forward inquiries.
• Processed teller transactions providing the highest level of customer service in a professional accurate and timely manner.
• Demonstrated ability to reply questions regarding bank services and procedures while maintaining excellent standards of customer service.
Front End Manager / Loss Prevention
Walmart - Hammond, IN
August 2015 to May 2022
Completing deposits and ensuring cash shortages are documented. Assist and drive sales in the assigned store by ensuring the correct placement, pricing and merchandise presentation in the store.
Monitors expenses and helps optimize them for better cash flow. The assistant manager must provide supervision and development opportunities for hourly Associates such as hiring, mentoring, evaluation, etc.
Provides direction and tasks for hourly Associates. Address customer concerns quickly and efficiently. Operate cash registers when required to reduce customer wait times. Meet specific growth and sales goals as established by upper management. Work directly with loss prevention to help reduce shrink. Ensures compliance with Company policy for hourly Associates. Assist the store manager with specific tasks as directed. Branch Manager
Illinois Title Loans, Inc - Dolton, IL
July 2019 to May 2021
Effectively communicates the benefits of company products and programs during inbound and outbound sales call opportunities • Explains contracts to customers thoroughly and ensures all necessary documents are properly completed and signed by both parties to meet federal, state and local requirements • Produces consistent customer growth through effective execution of lending and account management practices, with an emphasis on customer retention • Satisfactorily completes the Unit Manager Training Program prior to promotion to Branch Manager Specific Knowledge, Skills And Abilities
• Problem solving and negotiation • Effective written and oral presentation • Networking and business development • Prior management experience • Organization and time management Store Manager
TITLEMAX - Calumet City, IL
November 2013 to August 2015
Responsible for managing daily operations of a financial payday loan store that generates $1,000,000 annual profits.
Act as Regional Manager and Trainer for store audits, setting store goals, referrals, hiring and training. Serve as subject matter expert in operations and policies, and provide leadership to store employees. Profiling potential loan candidates, reviewing credit applications. Provide cash advances, collections, marketing, and weekly budget reports. Customer service, cash handling, staff scheduling, performance appraisals. Store Manager
Dollar Tree - Chicago, IL
March 2010 to November 2013
Product Management, which includes continuous control of inventory, ordering, receiving, price changes, handling damaged products, and returns. Responsible for all problem solving, and handling of unusual circumstances
Assistant Store Manager
Coordinated with manager to oversee day to day operations, employee relations and customer service. Continuous inventory management, store maintenance, and placement of merchandise displays. Extensive cash handling and processing of daily deposits and reports. Store Manager
Family Dollar - Chicago, IL
August 2007 to March 2010
July 2012 to Present
Oversee day to day operations, employees, and all vendors. Responsible for maintaining customer service, maintaining cash control, purchasing, and overall store maintenance.
Business operations: profit and loss, safety and security, loss prevention (shrink), and all banking Human Resources: specifically hiring, training, and development. Also including performance management, payroll, and scheduling.
Product Management, which includes continuous control of inventory, ordering, receiving, price changes, handling damaged products, and returns
Responsible for all problem solving, and handling of unusual circumstances Assistant Store Manager
Coordinated with manager to oversee day to day operations, employee relations and customer service. Continuous inventory management, store maintenance, and placement of merchandise displays. Extensive cash handling and processing of daily deposits and reports. Store Manager
K.B. Toys - Chicago, IL
March 2000 to July 2007
Human Resources, specifically: recruiting, hiring, training and development, performance management, payroll, and schedule workplace scheduling. Store operations, including managing profit and loss, facility management, safety and security, loss prevention (also called shrink), and banking. Product management, including ordering, receiving, price changes, handling damaged products, and returns.
Team Development, facilitating staff learning and development Problem solving, handling unusual circumstances.
Sales generation
A store manager I met monthly, quarterly, or annual sales goals, depending on the company's fiscal cycle. This involves setting individual sales goals (quotas), holding contests for employees, or offering sales promotions.
Education
Associate in Criminal justice
Harold Washington College - Chicago, IL
August 2001 to June 2002
High school or equivalent
Pedro Albizu Campos - Chicago, IL
1997 to 2000
Skills
• Microsoft Word (10+ years)
• Facilities Management
• Business Development
• Management
• Outbound Sales
• Performance Management
• Pricing
• Product Management
• Profit & Loss
• Budgeting
• Management
• Management
• Cash handling
• Customer service
• Loan processing
• Human resources
• Recruiting
• Leadership
• Retail management
• Bilingual
• Store Management Experience
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