Operations Leader and Customer Service Specialist

JEANBAPTISTE EDOUARD

Fort Drum, New York ***** 240-***-**** ******.**********@*****.***

Professional summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment tovpositively impact company success. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.

Skills

•Communication Skills

• Clear verbal and written communication

• Active listening

• Conflict resolution

2. Problem-Solving Abilities

• Quick decision-making

• Handling complaints calmly and effectively

• Finding creative solutions for customer issues

3. Interpersonal Skills

• Empathy and patience

• Building rapport with diverse customers

• Team collaboration

4. Time Management

• Handling multiple customers/tasks efficiently

• Meeting service and response time goals

5. Technical Proficiency

• POS systems and CRM software (e.g.,

Salesforce, Zendesk)

• Typing speed and accuracy

• Email and chat-based support tools

6. Product Knowledge• Ability to learn and retain product/service information

• Educating customers effectively

7. Attention to Detail

• Accurately processing orders, refunds, or

information

• Following up with customers as needed

8. Adaptability

• Staying calm under pressure

• Adjusting to changes in procedures or

systems

Work history

Lids – Assistant Manager

11160 Veirs Mill RD Wheaton,MD

03/2019 to 01/2024

I was always to assist the store Manager in leading the day-to-day operations of a Lids retail store, driving sales, delivering outstanding customer service, and developing team members while ensuring company standards are upheld. Key Responsibilities:

• Support the Store Manager in achieving sales goals and KPIs.

• Supervise and motivate team members to provide excellent customer service.

• Assist in recruiting, training, and developing store associates.

• Oversee daily operations including opening/closing procedures, inventory control, and merchandising.

• Ensure compliance with company policies, visual merchandising standards, and loss prevention strategies.

• Act as the store leader in the absence of the Store Manager. Dominos- Customer Service Representative

P-10207 Riva Ridge Loop

Fort Drum, NY 13602

•Supervise team members during shifts.

• Ensure food safety and quality standards.

• Handle customer issues and staff concerns.

• Balance registers and complete shift reports.

Requirements:

• Leadership or supervisory experience preferred.

• Strong organizational and communication skills.

• Ability to multitask and problem-solve.

01/2024 to 12/2024

H & M – 11160 Veirs Mill RD

Customer Service Representative

05/2015 to 03/2019

To provide excellent customer service, help maintain store presentation, and contribute to overall sales by ensuring a positive shopping experience for all customers. Key Responsibilities

• Greet and assist customers in a friendly, helpful, and efficient manner.

• Maintain knowledge of current fashion trends and H&M products to offer style advice.

• Operate cash registers, handle transactions, returns, and exchanges.

• Ensure fitting rooms are clean and organized; assist customers with sizes or items.

• Stock, replenish, and organize merchandise on the sales floor.

• Follow all store policies regarding safety, security, and operations.

• Support opening and closing procedures as required. Qualifications and Skills: in

• Strong communication and interpersonal skills.

• Passion for fashion and customer service.• Ability to work in a fast-paced, team-oriented environment.

• Flexible availability, including weekends and evenings. Education

Fort Knox High School:Graduation 2013

2.6 GPA

Graduated 2013

Area of focus: Graphic design & word I’m

University of Maryland 2013- TBD

3501 University Boulevard East,, MD 20783

• Design Principles & Theory

• Typography and Layout

• Digital Illustration & Imaging (Adobe Photoshop, Illustrator, etc.)

• Web and Interactive Design

• User Interface (UI) & User Experience (UX)

• Branding and Identity Design

• Motion Graphics and Animation

• Portfolio Development & Professional Practice

Skills Developed:

• Visual storytelling and communication

• Proficiency with industry-standard design software

• Creative problem-solving and conceptual thinking

• Client communication and project management

• Understanding of design history and trends

05/2015

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