Operations Leadership Professional with Walmart Experience
Resume:
Victorian Paulding-Harris
I have an outgoing personality, Professional work ethic, I enjoy being challenged as I looking forwarded to expand my careee.
Trussville Al, 35173
EXPERIENCED
Walmart, Greenspring Hwy- Opreatioanl Manager Januaray 2022- October 2023
My work as a Operations Manager includes coaching, development of my team skills to performance at the highest level customer service.. I am responsible for setting quarterly goals with my team, attending team meetings also responsible for building associates value and engagement through hands-on, teaching and training. I also play a part in owning the store P&L ( profit, and lost), merchandising, creating talent and financial plans by analyzing the week today sales, staffing the store to demand by ensuring associates are scheduled to feel the needs of the business.
Walmart, Crestwood — Front End Coach
September 2018 -January 2022
My role as a Front End coach is to coach and mentor my team by delivering training, guidance and performance monitoring daily. Also mentored sta to enhance their skills and achieve daily targets, Using hands on, motivational leadership.
Walmart, Crestwood — Backroom Assistant June-2018 -September 2018
My role as a Backroom Support Associate was to receive merchandise and organize it and prepare for the various departments. Maintain all safety standards, procedures and guidelines conducting routine inspections..
Walmart, Roebuck - Grocery Manager
March -2017 -October 2017
My role in this position I was responsible for overseeing all grocery department sta members. This includes resolving employee disputes, directing sta, assigning duties, and creating an action plan for sta members.
Walmart, Roebuck - Customer services Manager October 2010 - 2015
My role as a Customer Services Manager I was responsible for front end operations of the store, Providing cash change to cashiers, preparing cash register tills, problem solving, scheduling and ensuring Walmarts policies in advertisement price match, and coupon regulations are up to date.
EDUCATION
Jackson-Olin High- August 1999 - June 2002
High School Diploma
SKILLS: Leadership: Over the course of two decades,I have developed strong leadership skills, including the ability to motivate and inspire my team.
Operations Management: I am proficient in various aspects of operations management, such as inventory management, supply chain optimization, logistics, and process improvement.
Problem-Solving: As an operational manager, I have encountered and resolved numerous challenges and issues throughout my career. This experience has honed my problem-solving skills, allowing me to analyze complex situations, identify root causes, and develop effective solution.
Communication: Effective communication is crucial for any managerial role. As an operational manager, I have honed my communication skills through interactions with employees, superiors, and other stakeholders. This includes the ability to provide clear instructions, listen actively, and communicate important information effectively.
Financial Management: Managing budgets, analyzing financial reports, and making data-driven decisions are all important aspects of an operational manager's role. My experience at Walmart has provided me with a solid foundation in financial management, enabling me to effectively allocate resources and drive profitability.
Customer Service: Walmart places a strong emphasis on customer service, and as an operational manager, I have played a key role in ensuring a positive customer experience. This includes training and developing employees in customer service skills, resolving customer complaints, and implementing strategies to enhance customer satisfaction.
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